Broadcast Specialist

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Company: LingaTech, Inc.

Location: New York, NY 10025

Description:

Job Title: Broadcast Specialist

Location: NYC (Day 1 Onsite)
Project Tenure: 12 Month

Relevant Experience: 15+ Years

Minimum Qualifications:
  • Bachelor's degree in Electrical Engineering, Network/System Engineering, or a related field with a strong focus on Television Broadcast, Streaming, and OTT services, or equivalent hands-on experience.
  • At least 15 years of relevant experience in network or systems deployment supporting Television Broadcast, Streaming, and OTT services.
  • Prior experience working in a Television Operations Center, with 24/7 monitoring of live video and audio streams.

Key Responsibilities:
  • Address and resolve incidents escalated from the Tier 2 Analyst team.
  • Perform advanced troubleshooting by following established Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs).
  • Triage and escalate incidents as needed while ensuring complete ownership of tickets until resolution.
  • Validate issue descriptions, conduct thorough diagnostics, and log incidents in the trouble- ticketing system.
  • Manage backlog tickets from previous shifts, ensuring timely follow-ups.
  • Track external escalations, follow up on outstanding tickets, and conduct Root Cause Analysis (RCA).
  • Participate in, manage, and drive major incident resolution.
  • Develop post-mortem reports and lead problem management efforts.
  • Coordinate with customers and stakeholders on escalated incidents and send regular outage notifications.
  • Work on service requests and assist with new station turn-ups.
  • Provide feedback on troubleshooting processes and identify gaps in documentation.
  • Create and update SOPs as needed.
  • Perform additional tasks as assigned by the team lead or manager.
  • Maintain infrastructure documentation, including system overviews, SOPs, and network diagrams.
  • Actively participate in daily stand-up meetings and shift handovers, ensuring a smooth transition between shifts.

    • Required Skills & Experience:
    • At least 7 years of experience as an L3 engineer or team lead in a Video NOC, technical support center, or network troubleshooting environment involving broadcast, streaming, OTT platforms, or MVPD operations.
    • Strong understanding of NOC monitoring tools and event-handling procedures.
    • Familiarity with ITIL processes.


    • Hands-on experience with incident management, ticketing systems, and maintenance request support.
    • In-depth knowledge of data networking, data communications, and video networking technologies.
    • Proficiency in switching and routing technologies, including CLI-based configurations for Cisco and Juniper devices.
    • Expertise in network monitoring tools such as LogicMonitor and SolarWinds NTA.
    • Experience with firewall configuration and deployment, including Fortinet FortiGate, Checkpoint, Cisco ASA, and Juniper SRX.
    • Hands-on experience with Juniper MX40, EX4200, SRX 1500 series, and Juniper Apstra.
    • Proficiency in configuring and administering F5 Big-IP Load Balancers (GTM and LTM) and developing iRules for server load balancing.
    • Experience deploying and managing Splunk (SIEM) for log aggregation and security monitoring.
    • Expertise in SD-WAN solutions, including vEdge, vBond, vSmart, and vManage.
    • Knowledge of wireless infrastructure technologies such as Cisco Meraki, Aruba ClearPass, WLANs, RF tuning, and BYOD management.
    • Strong expertise in Audio/Video technologies, including MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, (HD-)SDI ATSC, PCM, and AC3.
    • Experience with at least two video platforms (e.g., Telestream/Tektronix, Medius/Sentry, Sencore, Tag) and a deep understanding of video delivery networks.
    • Proficiency in video acquisition, encoding, encryption, and distribution.
    • Ability to troubleshoot audio/video technologies, IPTV platforms, and network switching/routing protocols.
    • Experience implementing configuration changes and deploying project-based solutions.
    • Ability to guide and mentor Video Operations Analysts.
    • Experience in problem management, RCA development, and post-mortem reporting in coordination with Video Operations Analyst Leads.
    • Familiarity with American sports events (e.g., MLB, NFL, NBA, College Football).
    • Willingness to work in a 24/7 shift-based operations environment.

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