Business Analyst - Case Mgmt Team

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Business Analyst - Case Mgmt Team
Job Title: Information Technology BA III
Agency: Dept of Family & Protectve Svc

Department: Chief Inf Office-Op

Posting Number: 4914
Closing Date: 10/14/2025
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-25
Salary Range: $5,797.66 - $9,508.25
Shift: Day

Additional Shift:

Telework: Not Eligible for Telework

Travel: Up to 15%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: ((custOfficeAdd))

Other Locations:

MOS Codes:

http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

The Texas Department of Family and Protective Services (DFPS) is currently seeking a Business Analyst for a full-time position within Information Technology Transformation Office within the Information Technology Services Division. This position will serve as an advocate for the for the business stakeholders as the agency continues planning for and implementation of a new case management system. The position will coordinate the gathering, development, and documentation of business cases, technology requirements, and the review and assessment of business processes. Additionally, this position will participate in legislative analysis and fiscal note activities related to legislative initiatives affecting program areas' technology requirements.

As a Business Analyst on the Technology Transformation Team, the position will perform advanced (senior-level) business and systems analysis work that involves gathering, developing, and documenting user requirements, reviewing and assessing business processes, and providing research and special project work. The position will work in concert with appropriate stakeholders on IT solutions and business decisions to support the organization's short- and long-term business goals/strategy to ensure they align with IT strategies and project requirements. Excellent communication and presentation skills are required for developing reports, fiscal notes, and presentations. Familiarity with child and adult welfare case management system requirements is desired.

The mission of DFPS is to protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities. We are looking to grow our teams with people who share our energy and enthusiasm to get behind our mission of protecting those among us who are most in need.

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel is required. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Essential Job Tasks:

• Assists in identifying agency-wide continuous process improvement initiatives with primary emphasis on development of business process optimization/redesign and use case development.
• Conducts research and analysis to cost and document effects of legislative initiatives on IT systems and processes.
• Develops presentations for senior and executive level management and governing bodies to communicate recommendations, options, risks, cost benefit analysis, end user impacts on business processes and system priorities.
• Works with internal and external stakeholders to align technology solutions with business strategies.
• Leads and coordinates change management activities e.g., frequent communication to customers about the change and its impact.
• Advocates, coaches, and mitigates resistance to changes to minimize disruption and achieve desired results from initiatives that are triggered/enabled by technology.
• Negotiates agreements and commitments by effective facilitation and communication between business stakeholders and IT from initial requirements to final implementation.
• Reports on IT resources required to evaluate existing and proposed system or network infrastructure changes and determine level of effort and cost for requested changes; and develops related benefit analysis in meeting high-level business needs.
• Analyzes complex business processes, equipment, and techniques for applicability, reliability, efficiency, speed, cost, flexibility in meeting customer needs.
• Maintains a strong awareness to the agency strategy, funding, goals, child and adult welfare practices, IT platforms, and processes to ensure IT requests reflect the priorities and needs of the agency.
• Review and comment on complex project deliverables such as project charters, quality management and risk assessment plans, workflow diagrams, and business rules.
• Ensures IT solutions and business decisions support the organization's short- and long-term business goals/strategy and aligns with IT strategy.
• Plans, participates, and/or facilitates stakeholder business planning and strategy meetings to include short- and long-term strategic planning sessions with customers and agency management.
• Develops and coordinates other special projects and performs other duties as assigned.

Knowledge, Skills, and Abilities:

• At least five (5) years' experience in a role demonstrating business systems analysis expertise within a programmatic or information technology environment.
• Strong communication skills and ability to communicate with technical, non-technical, functional, management and executive staff.
• Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.
• Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.
• Knowledge of technical approaches used to deliver projects, products and services to large client organizations; and current and future IT trends and best practices.
• Ability to work within cross-functional teams.
• Ability to analyze legislation to determine and document agency impact analysis, fiscal notes and cost estimates.
• Strong skills in meeting facilitation and presentations for meetings involving cross-functional teams and including external stakeholders.
• The ability to use independent judgment in identifying root cause of problems, and developing solutions to a variety of problems of moderate to large scope and complexity.
• The ability to maintain the confidentiality of sensitive information.
• Working knowledge of office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio and/or SQL.
• Ability to analyze and process information quickly.
• Ability to identify and address existing and potential obstacles, issues and opportunities; and identify and mitigate key issues affecting the progress of organization and process solutions.
• Ability to translate up-to-date information into continuous improvement activities that enhance program area performance.
• Demonstrates excellent organization skills, e.g., defines and organizes tasks, responsibilities and priorities.
• Consistently demonstrates strong analytical and critical thinking skills.
• Ability to develop documentation that maps and illustrates processes and develop framework for process improvement.
• Demonstrated experience in expressing technical and business concepts and conclusions orally and in writing.
• Ability to communicate with all team members and stakeholders; technical teams and customers; work in a team setting; manage multiple tasks, projects and priorities; train and mentor junior level staff.
• Skill in analyzing business processes and developing business cases for new or modified customer-related products and services.
• Skills in problem root cause analysis and negotiating problem resolution.
• Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS IT program goal and priority setting.
• Ability to work with moderate supervision and provide full transparency into all aspects of ongoing work assignments.
• Prefer experience in estimating project effort and timelines.
• Prefer knowledge of Texas Project Delivery Framework.

Registrations, Licensure Requirements or Certifications:

• Certified Business Analysis Professional (CBAP) a plus but not required.

Initial Screening Criteria:

• Graduation from an accredited four-year college or university; experience may be substituted for education on a year for year basis.
• At least five (5) years' experience performing in the role of a Business Analyst or similar role within a program or information technology environment.
• At least (1) one-year experience in business planning activities.
• Experience in analysis, mapping, and/or developing findings and recommendations for business processes.
• Documented experience with office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, and/or Visio.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.