Business Analyst II

Salary : $73,994.34 - $123,324.03 Annually
Location : FAIRFAX (EJ27), VA
Job Type: FT Salary W BN
Job Number: 25-00766
Department: Community Services Board
Opening Date: 04/05/2025
Closing Date: 4/18/2025 11:59 PM Eastern
Pay Grade: S26
Posting Type: Open to General Public

Job Announcement

This is an exciting opportunity in our Informatics Department as a Business Analyst II. Under the general administrative supervision of the CSB Clinical Informatics Manager, this position serves as the expert for assigned programs and front-line problem solver for technology and data related issues. Provides support, training, and coaching to staff in using the CSB Electronic Health Record (EHR). Analyzes business operations and recommends procedural and operating improvements. Manages, collects, and analyzes data in support of assigned program areas including the state performance contract, surveys, and County initiatives. Independently performs ongoing quality assurance functions for assigned data systems and acceptance testing. Assists in general Informatics work by assisting with helpdesk calls, consulting with Security & Access staff, and assisting in testing and setting up system configuration as requested. Participates in assigned area and agency-wide teams and projects related to general IT and EHR functioning. Coordinates and integrates program area activities with the CSB planning and information management team.

To find out about the benefits of working with Fairfax County Government, please visit the

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Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Analyzes business operations;
• Studies, researches, and conducts cost/benefit studies evaluating existing or proposed systems;
• Assists in the preparation of short- and long-range information technology plans;
• Prepares performance measure reports;
• Conducts discussions with agency representatives to review, evaluate, and analyze existing systems;
• Defines problems and information processing requirements;
• Recommends procedural and operating improvements;
• Identify needed automation support;
• Administers specialized departmental systems; performs day-to-day maintenance of systems;
• Identifies and tests system enhancements;
• Evaluates system performance and makes recommendations for increased efficiency;
• Identifies business needs and business process improvements;
• Represents the agency in new system implementation;
• Participates in the evaluation of design elements;
• Assists technical staff in developing and preparing system design documents;
• Develops, conducts, and coordinates acceptance testing;
• Advises technical staff in designing systems outputs and formats;
• Assists in determining causes of system problems and works with technical staff to determine appropriate corrective actions;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Coordinates and oversees maintenance and inventory of agency hardware and software;
• Works closely with agency IT technical staff;
• Develops and provides technical briefings for staff on new services and system components;
• provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, and technical briefings;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of departmental operations, processes, and procedures;
• Knowledge of capabilities of information technology software, hardware, and network communication technology;
• Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments;
• Knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

Employment Standards

MINIMUM QUALIFICATIONS:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.

PREFERRED QUALIFICATIONS:

• Experience in teaching end-users (in-person and virtually)
• Experience in an IT or technical environment specifically with requirements gathering, design, and implementation of IT solutions within a government entity (specifically within human services systems and/or public health).
• Experience with Electronic Health Records.
• Experience providing customer service to end-users.
• Demonstrated knowledge of effective business analysis methods, practices, and techniques.
• Experience in requirements analysis, project management, application design, user training and documentation.
• Experience or familiarity with various technical tools - specifically, MS SharePoint environments, and MS Teams.
• Proven ability to work independently, or in a team environment; must have the ability to establish and maintain effective working relationships. Excellent customer service skills with the ability to interact in a friendly, service-oriented and professional manner with internal and external customers.

PHYSICAL REQUIREMENTS:
Ability to read data on monitor; operate key-board driven equipment; and communicate on phone and in person. Ability to drive to various CSB sites to provide coaching, training, and support. Ability to climb stairs; lift up to 15 lbs; and transport/carry technology equipment. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. EEO/AA/TTY.

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Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Commuter Benefit Program
• Continuous Learning Opportunities

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:

For additional details please visit the
Non-Merit Positions

Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage
• Flexible Spending Program
• Deferred Compensation

Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

If you answered that you have a degree in the previous question, please indicate your area of study below. If you do not have a degree, please select "not applicable."

• Business
• Computer Science
• Information Technology
• Education
• Software Engineering
• Other (related field)
• Other (non-related field)
• Not applicable/None of the above

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list the discipline of your degree. If this question does not pertain to you or you do not possess a degree, enter "N/A".
05

How many years of full-time equivalent experience do you have analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

06

How many years of full-time equivalent experience do you have in developing end-user training curriculum and materials?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

07

Please select the option below that best describes your experience with providing end-user training in a classroom setting.

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

08

Please select the option below that best describes your experience with providing end-user training in a virtual setting.

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

09

How many years of full-time equivalent experience do you have analyzing business processes and/or developing/maintaining an Electronic Health Record?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

10

How many years of full-time equivalent experience do you have performing requirements analysis for an Electronic Health Record?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

11

Please summarize your work experience by selecting each software development life cycle phase where you have demonstrated work experience. Check all that apply.

• Requirement analysis
• System design
• System implementation
• Post-implementation maintenance and support
• None of the above

12

How many years of full-time equivalent experience do you have providing customer service to end-users?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

Required Question