Business Analyst

Salary Range: $97,440- $128,224 annually
Placement on range determined by relevant experience presented in application materials.
Full-time, exempt position plus full benefits package.
The closing date for this position is 11:59 p.m., 11, August, 2024.

Join Our Team as a Business Analyst!

The City of Hillsboro is currently seeking a Business Analyst to join our growing Information Services Department. The Business Analyst will play a pivotal role in bridging the gap between the city's technology and business objectives. We've completed two foundational plans focused on developing new asset management and records management programs which will improve the quality and efficiency of the services we provide to our community. We're looking for the right person to support the execution of these programs by applying their analytical skills to meet the needs of the impacted departments.

If you're excited by the prospect of being part of a high performing team supporting the management of multiple projects and initiatives, improving the operations of multiple city departments, and serving this great community as part of a One City, One Team approach, please submit your application. We can't wait to talk to you!

PURPOSE STATEMENT:
Under the direction of the assigned supervisor, the Business Analyst encourages innovation and continuous improvement within all city departments by documenting existing processes, identifying process flaws, translating flaws into process improvement opportunities, and merging existing processes with city defined policies and best practices; and ensures teams and individuals have the tools and training needed for the city's continuous improvement on services, processes, and outcomes.

ESSENTIAL FUNCTIONS, DUTIES, AND TASKS:
The following list of functions, duties, and tasks is typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or department-specific functions, duties, and tasks from those set forth below to address business needs and changing business practices.

• Facilitates resolutions to the challenges that arise from business processes that span many functional, divisional, and geographic areas of a company.
• Creates awareness of process improvement opportunities by doing internal stakeholder analysis, competitive market scans, and strength, weakness, opportunity, and threat analysis.
• Provides project management, technical support and implementation of systems, hardware, software, and technology processes, workflows, and procedures. Develops and implements user training.
• Identifies current-state baselines and target performance metrics for the future state. This includes the business value associated with each process improvement project.
• Coordinates with departments to merge existing processes with city-wide best practices and policies.
• Manages records and information in any format, in accordance with applicable statutes, regulations and City policy, guidance and records retention schedule.
• Conducts studies and surveys and applies human-centered design techniques to provide detailed analysis and recommendations for development support to various departments as needed.

OTHER DUTIES:

• Performs other duties of a similar nature and level as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:

• Business strategies, goals, and requirements
• Meeting facilitation and communications both face-to-face and in a virtual setting (via conference calls or web meetings).
• Business analysis frameworks.
• Business analysis techniques.
• Positive and effective customer service principles
• Modern office equipment; including computers and related software
• Metrics - identifies current-state baselines and target performance metrics for the future state.
• Entrepreneur - the ability to take the initiative from the beginning, navigating ambiguity to achieve the required outcomes.

• Skills and Abilities to:
• Relate well, communicate, and work effectively with diverse groups of stakeholders who represent a range of ethnic, cultural, and socio-economic backgrounds.
• Engage in growth, learning, and self-awareness related to diversity, equity, and inclusion.
• Learn how to communicate about diversity, equity, and inclusion, principles and put them into practice
• Provide positive and effective customer service
• Evaluate multiple options before settling on a solution while listening to stakeholder needs but also critically considering those needs to ensure the real need is surfaced and understood.
• Communicate - be able to share information with people at every level within the organization. Verbal, written, and interactive (dashboards).
• Identify, troubleshoot, debug and resolve problems
• Communicate effectively, both orally and in writing
• Provide project management and lead technical resources
• Document processes, workflows, and procedures
• Update existing processes and procedures with identified improvements, best practices, or standardized approaches.
• Prioritize and handle customer requests
• Prepare and provide user training
• Monitor and ensure quality of services provided
• Prepare and maintain reports and technical documentation of assigned area

Current / Upcoming Projects
The successful candidate for this opportunity will be leading two parallel, city-wide projects by implementing recently completed strategic plans for each program.

Asset Management
One project is focused on asset management. The team this position leads will have a limited role in performing the actual work of managing assets, but will be developing city-wide best practices, standards, and approaches which will be incorporated into the unique operational situations of our different departments through a collaborative approach with the departments involved.

Records Management
Similarly, the team will be implementing a city-wide project focused on information and records management. The same approach will be taken to develop a city-wide methodology which will then be integrated into the specific departmental operations.

JOB QUALIFICATIONS / REQUIREMENTS:
( At time of application and in addition to the Knowledge, Skills, and Abilities listed above .)

EDUCATION AND EXPERIENCE:
Bachelor's degree in Science, Engineering, Business or a closely related field; and five years of information technology experience with three years related to the area of assignment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSE(S) / CERTIFICATIONS:

• Valid, current Driver's License and safe driving record

Preferred Certifications:

• Certified Business Analysis Professional (CBAP)

WORK ENVIRONMENT / PHYSICAL DEMANDS:
( Must be performed with or without reasonable accommodations )

• This position works primarily in an indoor office environment
• Positions in this class typically require: stooping, crouching, reaching, walking, lifting, grasping, talking, hearing, seeing and repetitive motions with or without reasonable accommodation
• Light Work: Exerting up to 20 pounds of force occasionally (up to 1/3 of workday), and/or up to 10 pounds of force frequently (1/3 to 2/3 of workday), and/or a negligible amount of force constantly (2/3 or more of workday) to move objects. Physical demand requirements are in excess of those for Sedentary Work.
• Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, poor ventilation, intense noises and travel

Commitment to Equity
Hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.

EEO