Business Analyst

For one of our project based out of Denver , we are looking for a Sr. Business Analyst who can work in a Hybrid fashion and work any 2 days a week out of downtown Denver office. Rest days can be worked remotely.

As a Senior Business Analyst, you'll function as a liaison between business users, functional subject matter experts, systems analysts, and technical developers.

• Senior level BA with experience in eliciting requirements.
• Great to have Case Management System experience
• Great to have experience in Utilities Billing system.
• The Senior BA will Act as principal liaison for business stakeholders and as a key point-of-contact to Technology Services, internal/external agencies, and vendors on their behalf
• Partner with business stakeholders to identify problems/opportunities, assist in developing these into project/initiatives, and work within Technology Services to move these into the project pipeline.
• Prioritize and complete project backlog requests
• Lead and organize UAT coordination with the end user team
• Understand business processes and system capabilities for complex, integrated systems
• Work with vendors to understand system intricacies and process needs to advocate for the best possible solution
• Facilitate team understanding and elicit requirements for systems, integrations, and future state functionality
• Utilize Azure Dev Ops (ADO) for all project tracking purposes
• Create functional process fit/gap analysis documentation which identifies and recommends resolution of any process, system, and integration related gaps
• Make suggestions for any as-is or to-be processes which are lacking and/or present a risk and help mitigate them, before they become an issue
• May work with the QA team to support system testing
• May provide go-live support and immediate post-production support activities as needed
• Follow TS best practices: documentation, project, and change management processes
• Collaborate with business stakeholders, Technology Services teams, internal/external agencies, vendors, et. al to support the city of Denver's mission, vision, and goals.

Minimum 3 years of current, professional level experience in Business Analysis which should include at least two years of experience performing lead-level work for multi-sized projects, including:

• Experience gathering requirements for, authoring, and coordinating responses with RFP documentation, as well as ensuring SOW documentation is completed accurately
• Managing process analysis and improvement activities which impact multiple teams/departments
• Identifying, recommending, and delivering recommendations which improve enterprise-wide systems
• Performing technical process evaluation, analysis, along with recommending fixes for complex and highly integrated technology software system environments
• Creating process and system diagrams for current and future system and process documentation
• Delivering documentation converted for training or making course materials for end users
• Creating process handoff and system integration diagrams for all related systems
• Excellent team collaboration, delivering results with peers, customers, and vendors
• Help technical and non-technical team members understand how/why process handoffs impact requirements, systems, and integrations between systems

Additional skills required to be successful in the role:

• Excellent written and verbal communication skills
• Self-organization / self-starting
• Customer experience focused
• Effective in facilitating customer engagements
• Problem analysis / root cause analysis
• Effective in preparing for and delivering presentations (varying material)
• Skilled in consensus building and conflict management
• Ability to effectively negotiate

Preferred Experience:

• Experience across a broad spectrum of Technology solutions
• ITIL/ITSM
• Agile/Scrum (ScrumMaster and or Product Owner experience preferred)
• Business Process Management (BPM)
• Lean Six Sigma / Lean process development
• Request for Proposal (RFP) process participation / coordination
• Statement of Work (SOW) development, review and execution
• Vendor Management
• Change Management
• Business case development and delivery
• Business Intelligence (PowerBI or the like)
• Microsoft Office including Visio, Azure DevOps