Business Analyst
Apply NowCompany: Tata Consultancy Services
Location: Newark, NJ 07104
Description:
Skill: Genesys Business Analyst
Bonus if you have:
Responsibilities:
Salary Range - $90,000-$110,000 a year
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- Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
- Experience working in an AGILE environment.
- Strong analytical skills and proficiency in data modeling techniques.
- Scrum Master Certification.
- Ability to manage complex projects and deliver results in a fast-paced environment.
- Excellent communication and leadership abilities.
- AI in IVR.
Bonus if you have:
- Deep expertise in insurance financial engines and regulatory compliance.
- Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.
Responsibilities:
- Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
- Develop actionable business intelligence and analytics to drive decision-making.
- Lead ongoing reviews of business processes and developing optimization strategies.
- Develop and implement data governance, data management, and data quality program practices and strategies.
- Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
- Foster a culture of continuous improvement and excellence.
Salary Range - $90,000-$110,000 a year
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