Business Analyst

Job Title: Business Analyst

Location: Toronto, ON **Hybrid - 3 days on-site and 2 days remote**

103 working days

** Candidate needs to be Bilingual in English/French**

Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs. Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements. Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization

General Skills

• Must have good verbal and written communication skills in both French, as well as English.
• Leads and conducts business analysis in order to assess client's business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.
• Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches
• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of the project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives
• Develops sound processes for requirements gathering including but n o t limited to JAD sessions, interviews, mockups, etc.
• Ability to gather client and/or user business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects
• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up
• Experience developing strategies, preparing business cases and cost-benefit analysis
• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement
• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope
• Awareness of emerging I&IT trends and technologies
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines

Desirable Skills

• Experience in the use of information retrieval packages
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping
• Experience in structured, object oriented and agile methodologies for user requirements
• Experience developing performance measures for business analysis evaluation and subsequent follow-up

Must Have

• At least 5+ years of experience in Business and System Analysis preferably Oracle Siebel CRM or similar products
• Experience with developing business design documents, functional & non-functional requirements
• Demonstrated experience with documenting test strategies, scenarios, and plans for user acceptance testing (UAT)
• Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
• Strong Bilingual communication skills; both written and verbal - French and English (primarily Reading and Understanding)
• Experience analyzing user feedback and designing solutions to address user issues and pain points
• Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large team and work closely with other individual team members