BUSINESS ANALYST
Apply NowCompany: American Pacific Mortgage
Location: Roseville, CA 95747
Description:
JOB DESCRIPTION
Job Title: Business Analyst
Department: Information Services
Reports to: LOS Business Manager
FLSA Status: Non-Exempt
Prepared By: Human Resources
Prepared Date: March 4, 2025
Location: Hybrid, Roseville, CA
Pay: $85k-$110k DOE
Summary:
Summary:
The Business Analyst will be a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. The Business Analyst will become a bridge between the business problems and the solutions. Business problems can be anything about business systems, for example the model, process, or method. The Business Analyst is required to analyze, transform and ultimately resolve the business problems with the help of process re-engineering and/or technology solutions. This position will report into the Information Services Department.
Essential Duties & Responsibilities:
Supervisory
Responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired Skills
Mortgage experience, specifically in customer acquisition, lead management, loan origination (retail, wholesale, TPO, Correspondent, mini-correspondent) and/or portfolio retention desired
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving -Analytical, evaluative, and problem-solving. Identifies and resolve problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Detail Oriented - Keen attention to detail
Interpersonal Skills -Ability to set and manage priorities judiciously Maintains confidentiality; keeps emotions under control.
Oral Communication - Ability to present ideas in business-friendly and user-friendly language. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
Teamwork - Ability to work in a team-oriented, collaborative environment. Contributes to building a positive team spirit.
Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.
Initiative - Exceptionally self-motivated and directed. Volunteers readily; undertakes self-development activities; seeks increased responsibilities.
Innovation - Displays original thinking and creativity; generates suggestions for improving work.
Education & Experience:
Skills:
Language Skills: Ability to read and interpret documents and writes routine correspondence. Ability to speak effectively with customers/vendors or other employees.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.
Computer Skills: Sound working knowledge of computer and office software operations and systems.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and stoop.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level and temperature in the work environment is usually moderate.
Job Title: Business Analyst
Department: Information Services
Reports to: LOS Business Manager
FLSA Status: Non-Exempt
Prepared By: Human Resources
Prepared Date: March 4, 2025
Location: Hybrid, Roseville, CA
Pay: $85k-$110k DOE
Summary:
Summary:
The Business Analyst will be a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. The Business Analyst will become a bridge between the business problems and the solutions. Business problems can be anything about business systems, for example the model, process, or method. The Business Analyst is required to analyze, transform and ultimately resolve the business problems with the help of process re-engineering and/or technology solutions. This position will report into the Information Services Department.
Essential Duties & Responsibilities:
- Translate business problems/issues/needs into functional requirements. Assist with development of technical requirements as applicable. Assist with solution design as applicable.
- Elicit, analyze and validate requirements through various techniques (data analysis, process analysis, prototyping, use cases, business rules definition, etc.)
- Document requirements according to standards, achieve consensus and obtain sign-off from key stakeholders
- Define the data input, processing/enrichment and output requirements associated with system and data interfaces needed to satisfy the business requirements. Analyze the actual data, identify/communicate data quality issues and work with other teams as needed to resolve them.
- Assist with development, testing and production support efforts as needed. Providing requirements knowledge and subject matter expertise to the teams performing these functions
- Manage requirement changes via a change control process
- Identify, communicate and resolve issues and risks as they arise anywhere in the end to end process
- Continuously improve subject matter expertise in the business areas being supported, sufficient to become a trusted advisor to the business stakeholders.
- Other duties as assigned by management
Supervisory
Responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have extremely strong interpersonal skills to drive collaboration and consensus across multiple business and technology functions
- Analytical and critical thinking skills are necessary to assist with problem resolution and possible solution recommendations
- Ability to communicate in a clear, friendly manner, both written and verbal; excellent interpersonal, oral and written communications skills.
- Ability to work well in a team environment
- A self-starter; Must work productively with minimal direction
- Keen attention to detail
- Strong organizational skills and ability to multi-task; Must learn quickly and produce under pressure against tight deadlines
- Experience in gathering requirements and documenting business processes; Must be able to create detailed requirements documentation
- Experience in facilitating evaluation of business requirements for business application integration, service activation, delivering new or modified software systems enhancements.
- Experience performing within the System Development Life Cycle (SDLC).
- Proficient in MS Office including MS Word, MS Excel, MS PowerPoint and MS Visio
- Must have extremely strong listening, requirements elicitation, analysis and problem solving skills
- 2+ years of financial industry experience is required
- Experience working on projects encompassing both IT systems and business process change is a must
- Minimum 2 years' experience in business process, data analysis, requirements resolution, documentation, validation and change control processes
- Certified Business Analyst Professional (CBAP )
- Experience with SSMS / SQL data querying and analysis skills
- Experience with Encompass
- Experience with Azure DevOps
Desired Skills
- Certified Business Analyst Professional (CBAP )
- Experience with SSMS / SQL data querying and analysis skills
- Experience with Encompass
- Experience with Azure DevOps
- Experiencing leading JAD sessions
Mortgage experience, specifically in customer acquisition, lead management, loan origination (retail, wholesale, TPO, Correspondent, mini-correspondent) and/or portfolio retention desired
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving -Analytical, evaluative, and problem-solving. Identifies and resolve problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Detail Oriented - Keen attention to detail
Interpersonal Skills -Ability to set and manage priorities judiciously Maintains confidentiality; keeps emotions under control.
Oral Communication - Ability to present ideas in business-friendly and user-friendly language. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
Teamwork - Ability to work in a team-oriented, collaborative environment. Contributes to building a positive team spirit.
Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.
Initiative - Exceptionally self-motivated and directed. Volunteers readily; undertakes self-development activities; seeks increased responsibilities.
Innovation - Displays original thinking and creativity; generates suggestions for improving work.
Education & Experience:
- The ideal candidate will have at least five years of experience in residential mortgage lending industry.
- Strong coordination, organization, teaming, and communication abilities
- Works well individually or in a group setting
- Ability to manage time and priorities.
- Ability to work under pressure and time constraints.
- Ability to analyze an issue and determine best approach for a solution.
- General experience and understanding of the following products:
- Encompass 360 - Banker's Edition
- CRM (Total Expert)
- Fannie Mae / Freddie Mac
- Experience with prior business applications, workflows, user access management (new hires, terminations, role changes etc.) including security access in the mortgage industry
- Excellent interpersonal communication skills
- Customer Service - the ability to provide and maintain effective and positive communication
- Adaptability - an ability to quickly learn new or different techniques, products, and computer programs
- Problem Solving - an ability to effectively analyze and resolve problems at a functional level
- This person must live our culture every day! (Respect, Transparency, Scrappy)
- Other duties as assigned
Skills:
Language Skills: Ability to read and interpret documents and writes routine correspondence. Ability to speak effectively with customers/vendors or other employees.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.
Computer Skills: Sound working knowledge of computer and office software operations and systems.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and stoop.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level and temperature in the work environment is usually moderate.