Business Analyst

Salary: $90,791.00 - $125,320.00 Annually
Location : Minneapolis, MN
Job Type: Regular Status
Job Number: 2025-01332
Division: Management & Operations
Department: Operations Optimization
Opening Date: 03/21/2025
Closing Date: 4/14/2025 3:00 PM Central
MN Data Practices: MN Data Practices The Metropolitan Airports Commission (MAC) collects information from applicants for the purposes of determining employment suitability. By providing information, MAC will use the information to determine employment suitability. Applicants are not legally required to provide the requested information. However, information not provided, other than race, gender, or disability, may prevent MAC from being able to consider the application or determine the applicant's suitability for the position. The information collected may be classified as public or private data under the MGDPA. "Public" means that data is available upon request. "Private" means the data is only available to the person the information is about, and to those who must see it in the course of conducting MAC business and as otherwise provided for by law. If the applicant becomes a MAC employee, then some of the collected information is required to be shared with a representative union.

Position Summary
Under the direction of the Manager, Operations Systems Services, the Business Analyst will optimize business processes to ensure effective delivery of services to airport tenants and stakeholders. The Business Analyst will deliver efficient tools and workflows for use by operational teams and focus on continuous improvement of core services. The position serves as a key conduit for communication between business teams and IT teams.
To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided.

Questions regarding this position can be directed to Allison Gilbert at allison.gilbert@mspmac.org or at 612-725-5987. Applications will be accepted until 3:00 p.m. on Monday, April 14th, 2025.
About the Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation's largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC's airports connect the region to the world and showcase Minnesota's extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.
Position Description

• Participate in designing and executing business process improvements by mapping existing business workflows, coordinating with business units to identify opportunities for process improvements, and tailoring platform configurations to reflect optimized workflows, data sharing opportunities, and communications channels.
• Document business requirements by interviewing clients, analyzing work processes establishing solution objectives and evaluating information systems functionality to identify gaps, and measures the solution impact to business operations.
• Gather and analyze data to fully understand process issues and recommend potential process improvement
• Test business processes and recommend improvements
• Communicate and validate requirements with relevant stakeholders
• Collaborate with department representatives and IT personnel on planning and prioritization of projects
• Identify automation opportunities
• Develop business cases for technology in close coordination with operation team leaders.
• Participate in the preparations of project estimates by completing project plans, cost benefit analysis, and timelines.
• Apply project management methods, tools, and processes as standard practice.
• Collaborates with the IT Department to develop and maintain product roadmaps and lifecycle schedules for division software inventory.
• Represent the division, where assigned, for business interests on enterprise-wide technology initiatives and enterprise-wide teams addressing technology and facility related business process improvements.
• Identify and develop measurement tools and key performance indicators, supply key data for supporting Business Intelligence (BI) reporting to depict operational status against these key performance indicators.
• Perform other duties as apparent or assigned

Position Requirements
Senior Level Individual Contributor (SRIC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Ensures Accountability - Consistently achieving results, even under tough circumstances.

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences.
• Persuades - Using compelling arguments to gain the support and commitment of others.
• Courage -Stepping up to address difficult issues, saying what needs to be said.
• Instills Trust -Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Being Resilient -Rebounding from setbacks and adversity when facing difficult situations

MINIMUM REQUIREMENTS

• Bachelor's degree in project management, Business Analysis, Computer Science, Airport Management, Business Administration or at least seven years of experience in business analysis
• Three years of experience in business analysis to include gathering requirements, writing system specifications, assisting with project plans, and executing and monitoring tasks and reports
• Experience with documenting and optimizing business process workflows.
• Excellent interpersonal skills, technically curious and self-motivated.
• Intermediate skill level and experience with O365 products.
• Valid driver's license
• Analytical, critical thinking and problem-solving abilities
• Strong presentation and negotiation skills
• Strong management and organizational skills
• Adaptable and capable of working in changing environments
• Works on assignments with little to no technical direction
• Demonstrates independence in researching solutions
• Outstanding attention to detail with superior time and process management skills

DESIRABLE REQUIREMENTS

• Experience in airport operations, specifically related to Part 139 operational requirements/workflows.

• Experience with dashboards and reporting, including the use of business intelligence software

• Experience writing technical documentation.
• Excellent customer service skills with strong troubleshooting, research, and analysis skills.
• Ability to understand and communicate technical information to the end users in an easily understood manner.
• Experience with Software Development Life Cycle (SDLC)
• BABOK/CBAP Certification

• Experience with Microsoft SQL database and Crystal Reports
• Reliable vehicle to commute between job sites.

Your health. Your time. Your future. Good pay is only the beginning.

See the many and generous the Metropolitan Airports Commission offers to employees.
01

I became aware of this opportunity through:

• Job Interest Card Notification
• MAC Employee
• MAC Web Site
• LinkedIn
• GovernmentJobs.com
• Indeed.com
• Other

02

This position is eligible for a hybrid work schedule after serving two months of the probationary period. MAC's hybrid work schedule includes two days remote and three days onsite. One of the onsite days must be a Monday or Friday and all employees are required to be onsite on Tuesdays. I am aware of this policy and remain interested in this position.

• Yes
• No

03

Do you have a bachelor's degree in project management, business analysis, computer science, airport management, business administration or related field?

• Yes
• No

04

If you do not have a bachelor's degree, do you have seven years of experience in business analysis?Select N/A if you have a bachelor's degree and do not have seven years of experience in business analysis.

• Yes
• No
• N/A

05

Please describe your experience with business analysis.Please enter 'N/A' if you do not have experience.
06

Do you have at least three years of experience in business analysis to include gathering requirements, writing system specifications, assisting with project plans, and executing and monitoring tasks and reports?

• Yes
• No

07

Please describe your business analysis experience including gathering requirements, writing system specifications, assisting with project plans, and executing and monitoring tasks and reports.Please enter 'N/A' if you do not have experience.
08

Do you have experience with documenting and optimizing business process workflows?

• Yes
• No

09

Please describe your experience with documenting and optimizing business process workflows.Please enter 'N/A' if you do not have experience.
10

Please check all of the following skills you obtain.

• Interpersonal skills, technically curious and self-motivated.
• Intermediate skill level and experience with O365 products.
• Analytical, critical thinking and problem-solving abilities.
• Strong presentation and negotiation skills.
• Strong management and organizational skills.
• Adaptable and capable of working in changing environments.
• Works on assignments with little to no technical direction.
• Outstanding attention to detail with superior time and process management skills.
• Excellent customer service skills with strong troubleshooting, research and analysis skills.
• Ability to understand and communicate technical information to the end users in an easily understood manner.
• None of the above.

11

Do you have any of the below experience? Check all that apply.

• Experience in airport operations, specifically related to Part 139 operational requirements/workflows.
• Experience with dashboards and reporting, including the use of business intelligence software.
• Experience writing technical documentation.
• Experience with Software Development Life Cycle (SDLC).
• Experience with Microsoft SQL database and Crystal reports.
• None of the above.

12

Please describe in detail your experiences that you have checked in question 11.Please enter 'N/A' if you selected None of the above.
13

Do you have a valid driver's license?

• Yes
• No

14

Do you have a reliable vehicle to commute between job sites.

• Yes
• No

Required Question