Business Central Specialist

POSITION OVERVIEW:

The Business Central Specialist will collaborate with technical business partners and cross-department team members to support and increased Business

Central and LS Retail adoption throughout the company.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Manage enterprise applications, including but not limited to Microsoft Dynamics Business Central, LS Retail, Zetadocs Document Management, Jet Reports, and Power BI.
• Oversee the day-to-day management of the Service Desk escalated requests pertaining to Business Central and LS Retail.
• Collaborate with Finance Team (Primary) and other departments to identify, document, and communicate business needs and provide technical solutions.
• Train end users on the use of Business Central and LS Retail, including the onboarding of new employees, this should include training plans, training materials, user guides & training delivery.
• Perform project life cycle documentation for best practices.
• Ensure change management controls are followed throughout the product lifecycle.
• Perform Gap analysis between current processes and best practices.
• Analyze, track & remediate root causes of defects
• Work with QA lead to develop testing documentation: Test plans, Test scripts, test exceptions, follow up and resolution, identify waste and rework and enacts plans to improve/solve.
• Looks for innovative ways to streamline work processes across business units
• Participate in maintenance of the Microsoft Dynamics Business Central/LS Retail infrastructure and provide guidance to department team members as needed.
• Collaborate with the IT department management team in the administration and support of enterprise applications and systems.

KNOWLEDGE, SKILLS, and ABILITIES:

• Strong understanding of Dynamics Business Central/NAV core services including AR, AP, Accounting, Inventory Management, Warehouse Management and Manufacturing.
• Significant experience working in Finance & Accounting field(s)
• Experience with products such as LS Retail, Zetadocs, and Jet Reports a plus.
• Experience with Point-of-Sale desired.
• Knowledge of best practices, principles and procedures as related to ERP processes.
• Ability to communicate with all levels in an organization regarding business and system processes.
• Proven ability to write effective system and process documentation, including requirements, diagrams, and data processing flows.
• Ability to articulate business requirements, capabilities & competencies, product/solution features, and technology aspects
• Ability to establish priorities, complete objectives, and work independently without detailed supervision while balancing multiple demands
• Experience in applying cross-functional training and the willingness to assist others as needed so the company achieves or exceeds its overall business objectives
• Experience of using Azure DevOps to manage the implementation of new product offerings
• Understanding of other Microsoft products, Excel, Power BI & SQL
• Fluency in English (written and verbal) is required.

EDUCATION AND WORK EXPERIENCE:

• 4-year degree in Management Information Systems (MIS), Business, Accounting, or equivalent.
• 8+ years functional administration experience in Microsoft NAV/Business Central required.

Must be a US citizen or authorized to work in the USA.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.