Business / Data Analyst (Assistant Vice President)

Position Information

Hiring Manager:
Director
Department:
Technology Solutions

Department Overview

The Technology Solutions Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

Position Responsibilities

The Technology Solutions Department is seeking an experienced individual with Data Analyst and Business Analyst skills to join the Client Data Management Team. The successful candidate will have a deep understanding of relevant business data and processes and enterprise data models to design and deliver strategic process automation and reporting solutions. This individual will collaborate with multiple business teams to collectively address complex multi-functional challenges with automated solutions where possible for scale.

This is a hands-on role that requires robust critical thinking skills, diligent and inquisitive nature, passion for excellent service and relationships, the ability to self-start and be resourceful, a strong understanding of technology and an abiding interest in developing direct expertise in relevant technology solutions. This is a client-facing role requiring excellent communication skills to build strong relationships at all levels within the organization.

Responsibilities include, but are not limited to:

• Developing expertise in Golub Capital's core business processes and data models related to Investment, Portfolio, Investor Management and Client Reporting
• Becoming proficient in the report production cycle end-to-end across data sourcing / approvals, calculations / aggregations and report and / or file generation. Identifying technology gaps and recommending solutions to ensure we have a robust, reliable and scalable system to automate the generation and delivery of Investor Client Reporting with appropriate reviews, approvals and monitoring
• Developing a deep understanding of data classification, protection and privacy requirements to ensure report generation and delivery has the required protections in place
• Analyzing and understanding complex business processes and presenting them in an understandable and logical format
• Soliciting and developing detailed requirements documentation including user stories, use cases, design specifications, business process and data flows and success criteria
• Creating visual business process flow diagrams and / or technical architecture diagrams
• Independently completing complex data analysis across multiple platforms
• Governing the Investor Client Reporting Data Dictionary to provide definition and lineage of all external client facing data artifacts back to the Firm's Glossary
• Handling support issues raised by the business through to resolution and within defined support SLAs
• Leading projects with cross-functional teams to deliver Gold Standard reporting with quality governed data, including data owners and stewards as well as Technology Solutions Business Analysts and application development teams
• Building strong and productive relationships with key business stakeholders, sponsors, technology colleagues and technology vendors
• Confidently facilitating meetings with all levels of the organization including senior business stakeholders and senior management
• Using reporting tools to build and provide ad hoc queries and reports to stakeholders

Candidate Requirements

Qualifications & Experience:

• Bachelor's Degree in Computer Science, Business or related field
• At least 7 years of experience in a similar role, preferably in Financial Services
• Experience managing enterprise data assets in complex organizations
• Experience with enterprise reporting platforms, ideally with external investor / client impact
• Meticulous with excellent analytical and problem-solving skills with complex situations to derive workable actions
• Prior use or knowledge of Data Warehouse, Analysis Services, Power BI and SSRS
• Proficient with SQL
• High level of proficiency with Microsoft Office applications (Word, Excel, PowerPoint, MS Project, etc.)
• Strong understanding of the software development lifecycle
• Experience managing and implementing small to large sized projects and general understanding of Project Management principles
• Self-motivated, team oriented, flexible and able to multi-task
• Proactive self-starter with a positive can-do and 'no job too small or big' attitude
• Exceptional interpersonal, verbal, written and presentation skills
• Committed to achieving goals with a strong sense of responsibility
• Motivated by a fast-paced, complex environment
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
• Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Technical Support: Triages, troubleshoots and resolves technical support issues. Escalates issues as needed.
• Software Development Principals: Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications.
• Business Needs Assessment: Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.
• Data Management and Information Security: Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security.
• Risk Management: Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.
• Testing: Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product.
• Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
• Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
• Vendor Management: Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance.
• Relationship Management: Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately.
• Project / Program Management: Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources.
• Innovative Mindset: Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.

Compensation and Benefits
For Illinois Only: It is expected that the base salary range for this position will be $120,000 to $185,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an 'at-will position' and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.

Golub Capital is an Equal Opportunity Employer.

Due to the highly regulated nature of Golub Capital's business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility.