Business Office Director

Overview

PURPOSE STATEMENT

Currently in construction and set to open in December 2024, Shorewood Behavioral Health Hospital will be a state-of-the-art 120-bed behavioral healthcare hospital is located in Madison, WI. Shorewood Behavioral Health Hospital will specialize in providing comprehensive acute and outpatient psychiatric care for adolescents, adults, and seniors dealing with mental health and substance use disorders. The Business Office Director provides Revenue Cycle direction and guidance to the Business Office.

Responsibilities

ESSENTIAL FUNCTIONS

Completes accounts receivable reviews and assists with patient accounts that are not meeting Revenue Cycle Key Indicator goals including Cash Collections, AR Days, Bad Debt and Denials.

Provides training for all business office staff. Assists with Intake and UR staff trainings in regards to patient demographic, insurance information, eligibility, and denials.

Monitor billing and collection processes and implement procedures to ensure timely submission and collections.

Monitor staff time, schedules, and time off requests.

Mentor and counsel staff.

Establish relationships with other hospital departments, payors, and vendors.

Prepare both verbal and written reports of financial activity for the CFO and Corporate as required. (daily, weekly, monthly, quarterly, etc.)

Maintain masterfiles in the patient accounting system.

Provides assistance and guidance when setting up new services.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor's degree in business related field preferred
• Minimum 7 years progressive successful BOD experience in a healthcare setting
• Previous Behavioral healthcare experience highly preferred.
• Previous experience with a proprietary healthcare system highly preferred.
• Demonstrates strong Revenue Cycle technical skills.
• Experience working with information technology and proficiency with software packages including Excel.
• Demonstrated leadership ability.
• Demonstrates excellent communication skills, both written and verbal.
• Ability to think strategically and solve problems.
• Ability to establish and maintain effective working relationships with facility and corporate staff.
• Ability to lead with a high degree of emotional intelligence and ethics.
• Ability to set priorities and expectations.

PHYSICAL/MENTAL REQUIREMENTS:

• Must be able to perform essential functions listed on the job description, with or without reasonable accommodation.
• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Maintains regular and predictable attendance.
• Must be able to speak to medium sized audience with and without the use of a microphone.

• Must be able to use standard office equipment, including the telephone and computer keyboard.

• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to lift and/or carry up to 20 lbs.
• Occasionally walks on uneven surfaces.
• Ability to travel a minimum of 80% including flying and driving rental cars.
• To accommodate travel, must be able to transport own suitcases and computer estimated at 25 pounds.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

REQUIRED:

PREFERRED: Bachelor's Degree in business related field

AHCORP