Business Process Analyst, Associate
Apply NowCompany: PG&E Corporation
Location: Fairfield, CA 94533
Description:
Requisition ID # 164499
Job Category: Business Operations / Strategy
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Fairfield
Department Overview
The ITSM Tools team manages the integrations, assets records, reports, metrics and operations of the BMC Remedy and Pagerduty solutions.
Position Summary
The Business Process Analyst, Associate position will manage the timely assignment of tickets in the Remedy and Pagerduty queues. They will also be responsible for report running and metrics management within both BMC Remedy and Power BI/Powerapps. There will be minor involvement in documentation management through both RKM and Sharepoint lists.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
The salary range for this position is from $68,000 to $102,000
Job Responsibilities
Qualifications
Minimum:
Desired:
Purpose, Virtues and Stands
Our Purpose explains "why" we exist:
Our Virtues capture "who" we need to be:
Our Stands are "what" we will achieve together:
More About Our Company
EEO
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.
Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice
PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.
Job Category: Business Operations / Strategy
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Fairfield
Department Overview
The ITSM Tools team manages the integrations, assets records, reports, metrics and operations of the BMC Remedy and Pagerduty solutions.
Position Summary
The Business Process Analyst, Associate position will manage the timely assignment of tickets in the Remedy and Pagerduty queues. They will also be responsible for report running and metrics management within both BMC Remedy and Power BI/Powerapps. There will be minor involvement in documentation management through both RKM and Sharepoint lists.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
The salary range for this position is from $68,000 to $102,000
Job Responsibilities
- Performs standard root cause analysis and works with existing process reports and data
- Pulls data to populate standard reports
- Presents data and findings to senior peers or internal clients
- Tracks existing metrics
- Learning to apply basic knowledge and development professional skill set
- Assists other Process Analysts business clients in analyzing established processes, practices and procedures as directed
- Communicates with peers inside and outside of the department providing information or exchanging data
Qualifications
Minimum:
- Bachelor of Science in Business, Statistics, Mathematics or related field or equivalent work experience
Desired:
- Prior business process related work experience
- Qualitative and quantitative analytical skills
- Basic end-to-end process (workflow) knowledge
- Basic knowledge of fundamental process root cause analysis
- Ability to learn new concepts quickly
- Organizational and prioritization skills
- Oral and written communication skills
- Adaptable to changing business needs and ambiguity
- Presentation skills to convey findings to varied audiences
- ITIL Foundation Methodology
- Proficiency in Microsoft Office, Project, Visio or similar software
Purpose, Virtues and Stands
Our Purpose explains "why" we exist:
- Delivering for our hometowns
- Serving our planet
- Leading with love
Our Virtues capture "who" we need to be:
- Trustworthy
- Empathetic
- Curious
- Tenacious
- Nimble
- Owners
Our Stands are "what" we will achieve together:
- Everyone and everything is always safe
- Catastrophic wildfires shall stop
- It is enjoyable to work with and for PG&E
- Clean and resilient energy for all
- Our work shall create prosperity for all customers and investors
More About Our Company
EEO
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.
Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice
PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.