Business Process Analyst

Business Process Analyst

The Business & Process Analyst is responsible for analyzing and optimizing business processes and IT solutions to improve organizational efficiency and align IT initiatives with business objectives. This role involves evaluating existing processes, identifying areas for improvement, and implementing solutions to enhance efficiency and productivity. The analyst will work closely with cross-functional teams to design, document, and validate business processes and IT systems.

Key Responsibilities:

1. Requirement Gathering and Analysis:

• Elicit requirements from stakeholders using interviews, document analysis, workshops, surveys, and site visits.
• Analyze and document business processes, workflows, and requirements.
• Create detailed functional and non-functional requirements documentation.

2. Process Evaluation and Improvement:

• Work with IT and business teams to evaluate current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Propose innovative solutions for process improvement.
• Conduct cost-benefit analysis for proposed changes.

3. Solution Design and Validation:

• Work with IT and business teams to design and evaluate proposed solutions.
• Assist in the development of project plans and schedules.
• Validate that the proposed solutions meet business requirements and are feasible.

4. Process Mapping:

• Work with IT and business teams to create detailed process maps, flowcharts, and diagrams to illustrate current and future state processes.
• Continuously monitor and evaluate processes to identify further opportunities for optimization.

5. Stakeholder Management:

• Serve as a liaison between business units and IT departments.
• Facilitate communication and collaboration among stakeholders to achieve project objectives.
• Conduct regular stakeholder meetings and provide status updates.

6. Data Analysis:

• Analyze data and metrics to identify trends, patterns, and opportunities for process optimization.
• Utilize analytical skills to collect, organize, and disseminate significant amounts of information with attention to detail and accuracy.

7. Testing and Quality Assurance:

• Develop test plans and test cases based on business requirements.
• Coordinate and conduct user acceptance testing (UAT).
• Ensure that solutions meet quality standards and business needs.

8. Documentation and Training:

• Document process improvements, standard operating procedures (SOPs), and best practices.
• Create and maintain centralized location for comprehensive documentation for systems, processes, and workflows.
• Provide training and support to end-users on new systems and processes.

Qualifications:

• Education: Bachelor's degree in computer science, Information Technology, Business Administration, or a related field, or a completed University Degree or College Diploma.
• Experience: Minimum of 3-5 years of experience as a Business Analyst or Business Process Analyst.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in business analysis and process modeling tools (e.g., Microsoft Visio).
• Knowledge of software development lifecycle (SDLC) methodologies.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with process improvement methodologies such as Lean Six Sigma or Business Process Reengineering (BPR).
• Certification in Business Analysis (e.g., CBAP, CCBA).
• Flexibility and adaptability to embrace change and drive continuous improvement initiatives.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.