Business Process Manager

Business Process Manager - Full Time - Chattanooga (TN), United States

Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step.

We are looking for a Business Process Manager to join our Services_AME team in United States.

Your main tasks and responsibilities:

• Directly or through delegation, manage Business Process Activities:
  • RFQ and tendering processing
  • Procurement processes
  • Order entry processing, order planning, order coordination / project management
  • Central point of contact for customer questions regarding schedules and other inquiries at the service center.
  • Ensure expeditious communication with customer on tenders, order changes, status updates and concerns
  • Management of orders through to completion and ensure changes to order are conveyed to appropriate departments
  • Monthly Sales Forecasting support
  • Provides counsel to Engineering, Quality, procurement, and manufacturing with key activity due dates and work prioritization
  • Support activities related to sales department regarding tenders, procurement, and orders
  • Actively involved with standardization and continuous improvement processes
• Supports, cooperates with, and participates in company-wide LEAN and QESH Management System which includes following all safety, health and environmental policies and procedures
• Other management responsibilities as directed by the Operations Manager and General Manager, as well as maintaining all company initiatives
• Responsible for direct report's activities.
• Adheres to company and department policies, procedures, and standards
• Performs other duties as assigned

To succeed in this role, you will need:

• Qualification in Engineering, Science or Business discipline or approved combination of experience and education
• Minimum of five years' experience in closely related position. Preferably in a Manufacturing, Sales, Customer Service environment
• Strong Commercial awareness
• Experience in negotiation in a Commercial environment
• Staff Management experience
• Knowledge of Pump or other Manufacturing and Project Management
• Experience with engineered products and quality principles
• Proficient knowledge of Nuclear, Commercial, or Export markets
• Demonstrate computer proficiency with knowledge of Microsoft Windows, Excel, Word, and all aspects of SAP strongly preferred
• Salesforce CRM experience a plus
• The ability to read and interpret engineering drawings, sectional drawings, engineered bill of materials
• The ability to read and understand customer specific requirements on inquiries and purchase orders

What we offer you:

• Paid time off and 12 company-paid holidays, plus paid time off to volunteer
• 401(k) plan with a 6% company match
• Comprehensive benefits program that includes medical, dental, vision, life, and short-term and long-term disability
• Motivating wellness program
• Employee assistance program
• Service awards at 5 years
• Paid paternal leave
• Gym reimbursement
• Health savings account with employer matching

No visa or work permit support can be provided for this role.

Do you have a question about the role?

Reach out to Silvia Mendoza, Senior HR Generalist at Silvia.M[redacted] or Hiring Manager - Christopher Ray, Operations Manager.

You apply with your employee profile in SuccessFactors, make sure you complete the relevant sections before submitting your application.

We encourage you to inform your current people manager when you apply for a new role within Sulzer.

We are looking forward hearing from you!