Business Program Manager (Remote)

POSITION SUMMARY

The Business Program Manager will lead the Program and Project Management Office (PPMO) and manage a team of Business Analysts (BAs) and Project Managers (PMs). This critical role will be responsible for overseeing the successful execution of strategic initiatives, with a strong emphasis on Property & Casualty (P&C) insurance. The ideal candidate will have a deep understanding of P&C insurance products and features, specifically within Claims, Product, and Finance, and a proven track record of leading teams and interfacing effectively with Business Unit Leaders.

PRINCIPAL DUTIES & RESPONSIBILITIES

• PPMO Leadership: Develop, implement, and maintain frameworks, methodologies, standards, and best practices. Ensure consistent program and project status and reporting across the organization.
• Stakeholder Management: Build and maintain strong relationships with Business Unit Leaders and other key stakeholders. Acts as advisor to stakeholders to meet schedules and/or resolve technical problems. Manages the coordination of activities for a given program with responsibility for results. Facilitates decision-making and ensure stakeholder buy-in.
• Facilitates Requirements Gathering: Work closely with stakeholders to understand their needs and challenges. Document these needs in the form of detailed requirements.
• Facilities Process Analysis: Examines existing business processes to identify inefficiencies and areas for improvement. They analyze data to understand trends and patterns.
• Facilities Solution Development: Works with stakeholders to identify priorities, severities, and urgencies to for new solutions and existing maintenance issues/incidents.
• Program Management: Oversee the prioritization and execution of evolving roadmaps, ensuring alignment with strategic business objectives, budget constraints, and timelines.
• Information Technology Interface. Represent Stakeholders and Business Unit Leaders to Information Technology. Facilitate effective implementation and delivery with Information Technology
• People Management: Lead, mentor, and develop BAs and PMs. Conduct performance reviews, provide coaching and feedback, and foster a collaborative and high-performing team environment.

EDUCATION & EXPERIENCE

• Bachelor's degree in Business Administration or a related field.
• Extensive experience in the Property & Casualty insurance industry preferred.
• Minimum of five (5) years of progressive experience in program management or related roles, including at least three (3) years leading teams of Business Analysts or similar professionals.
• Proven ability to effectively collaborate with stakeholders across various departments (Product, Billing, Underwriting, Claims, Operations) to:
  • Identify and gather requirements.
  • Analyze processes and design solutions.
  • Prioritize and manage work objects based on severity and urgency.
• Exceptional leadership skills with a proven track record of mentoring and motivating teams of Business Analysts and Project Managers.
• Superior communication, interpersonal, and stakeholder management abilities.
• Demonstrated strength in analytical thinking, problem-solving, and decisive decision-making.
• Proficiency in established project management methodologies, including Agile and Waterfall.