Business Project Manager

Would you liketoplay a strategic role in improving the digital customer experience while collaborating withmultiplestakeholders? You are recognized for your strong leadership, business acumen, customer passion, and great curiosity. Join a strategic team at iA Financial Group as a BusinessProjectManager in Customer Experience Implementation.Reportingtothe Assistant Director, Global Customer Experience, you will have the opportunity to:

• Lead strategic cross-functional customer experience projects prioritized for iA, primarily focused onourdigital channels while respecting budgets and timelines
• Coordinate and mobilize collaborators to deliver cross-functional customer experiences within iA
• Collaborateonimproving iA's cross-functional digital customer experience
• Define strategic customer experience improvement projects, influence their prioritization, and deliver them within deadlines and budgets
• Analyze and understand dataoninteractions with iAtopropose and implement improvements in collaboration withourpartners
• Stay informed of customer experience best practices to continuously propose improvement opportunities to the team on all aspects of customer experience
• Organize and participate in customer consultations to properly understand their needs
• Workjointly with the Voice of Customer team to integrate customer feedback into projectsunderyour responsibility

Skills and requirements

Tomeet this challenge, the BusinessProjectManager is a change agent who demonstrates:

• Leadership and a comprehensive vision
• Abilitytobe mobilized around a performance indicator and lead efforts to make it move
• Strong abilitytodeliver impactful projects
• Strong teamwork and effective communication skills
• Abilitytoestablish, manage, and maintain professional relationships with numerous partners
• Knowledge and mastery of both qualitative and quantitative customer data
• Good knowledge of customer data and web analytics
• Influence and persuasion capabilities
• Communication, facilitation, and mobilization talent
• Abilitytomanagemultiplepriorities simultaneously
• Commitmenttoexcellence and efficiency

ProfileRequired

• Bachelor'sdegreerelatedtothe position, specialization in customer experiencepreferred
• 8to10yearsof relevant customer experience-related experience
• 2to4yearsof experience in a matrix leadership role
• Experience in strategy andprojectmanagementpreferred
•