Business Relationship Manager II

Salary : $114,296.15 - $181,546.21 Annually
Location : Riverside
Job Type: Regular
Job Number: 25-76328-01
Department: Information Technology
Division: Office of CIO
Opening Date: 02/28/2025
Closing Date: 3/14/2025 11:59 PM Pacific

ABOUT THE POSITION
The Business Relationship Manager (BRM) II serves as a strategic partner, aligning IT capabilities with the business goals of assigned departments. Reporting to senior executive management, the BRM III builds and nurtures relationships with stakeholders, ensuring IT initiatives support mission-critical objectives. This role is responsible for overseeing the implementation of technology solutions, and ensuring IT services are delivered in alignment with departmental priorities.
Key Responsibilities:

• Strategic Partnership & IT Service Management: Serve as the primary liaison between IT and business stakeholders, ensuring IT services align with departmental goals and meet customer needs.
• Technology Investment & Demand Shaping: Shape demand for IT services, ensuring technology investments are aligned with organizational priorities and delivering measurable business value.
• Project Oversight & Departmental Support: Oversee project management efforts for departmental applications, providing support throughout the process from identification and selection to procurement and implementation.
• Continuous Improvement Management: Respond to identified system security threats, minimize their impact, and gather customer feedback to drive service improvements.

Qualifications:

The ideal candidate will have strong interpersonal and communication skills, with the ability to engage with executives, managers, and staff at all levels. They must be able to simplify complex issues for customers and IT teams and possess excellent organizational skills, strong prioritization abilities, and a high level of personal accountability.

Operational management experience, with a focus on improving customer processes and experiences, is a must. This includes collaborating with customers to identify and address challenges, streamline workflows, and enhance service delivery. Additionally, candidates should have expertise in developing departmental and enterprise-wide technology policies and procedures, as well as experience responding to system security threats and minimizing their impact on customer departments and the broader organization.
Additional Information:

This classification has been designated At-Will by the Board of Supervisors, in accordance with Article 6, Section 601E (8) of the County Management Resolution, and serves at the pleasure of the Chief Information Officer.

This class is eligible for the Performance Recognition Plan under Article 3, Section 311(C) of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage employees or programs, and have significant influence on the achievement of organizational objectives.
About Riverside County Information Technology

is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.

Meet the Team

RCIT promotes a culture of Team Players! People are at the center of everything in the department and it is a priority to work together for a balanced, work-life environment. Executive Leadership is customer-focused and employee-supportive in all things. It is a goal to create an environment where working hard can be fun and rewarding for everyone. The department continues to grow in effective and dynamic ways to cultivate business relationships while promoting efficiencies through innovations to "Empower people to reach beyond..."
EXAMPLES OF ESSENTIAL DUTIES

• Serve as a strategic partner to assigned departments, aligning IT capabilities with business objectives to drive value realization.
• Facilitate strategic discussions with department leaders to identify goals, challenges, and opportunities for IT-enabled solutions.
• Develop and maintain IT-business capability roadmaps to ensure alignment with long-term business priorities.
• Proactively shape and prioritize demand for IT services in collaboration with stakeholders, ensuring alignment with organizational strategies.
• Measure and communicate the business value of IT initiatives, ensuring stakeholders understand their impact on achieving organizational goals.
• Advocate for business partner needs and interests within IT, ensuring solutions are designed to meet identified requirements.
• Collaborate with project managers and sponsors to ensure projects remain aligned with organizational objectives.
• Conduct cost-benefit and return on investment (ROI) analyses for proposed IT solutions to inform decision-making.
• Research and internally market enabling technologies that align with customer requirements and advance organizational goals.
• Provide strategic consultation on business processes, organizational structures, and IT solutions to support operational growth and efficiency.
• Ensure the confidentiality and security of sensitive information, adhering to County security policies and standards.
• Collaborate with IT teams to ensure adequate resources and skills are deployed to sustain IT systems and processes.

MINIMUM QUALIFICATIONS
Education: Graduation from an accredited college or university with a bachelor's degree, preferably in computer science, information systems, business administration, public administration, behavioral/social sciences, marketing or a closely related field. (Additional qualifying experience in systems analysis, applications programming, user technical support, network administration, or telecommunications may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of education.)

Experience: Four years of progressively responsible experience in business relationship management, project management, or strategic IT consulting, including planning, organizing, and implementing IT programs and projects. One year of this experience must include supervisory responsibilities or lead roles in cross-functional project teams.

License: Possession of a valid California Driver's License is required.

Knowledge of:

• Principles of business relationship management, value realization, and demand shaping.
• IT-business capability road mapping and strategic alignment practices.
• Emerging technologies and their application to public sector operations.
• Organizational dynamics, including budgeting, resource allocation, and decision-making processes.
• Project management principles, including ROI analysis and cross-functional integration.

Ability to:

• Build and sustain strategic partnerships with business leaders.
• Translate business needs into IT-enabled solutions and communicate their value effectively.
• Develop and implement strategic plans for IT initiatives.
• Lead and influence stakeholders to achieve consensus and desired outcomes.
• Manage partner IT project porfolios with a focus on delivering measurable business outcomes.
• Communicate effectively with diverse stakeholders, fostering positive relationships.

SUPPLEMENTAL INFORMATION
What's Next?
This recruitment is open to all applicants.

Applicants who are currently County of Riverside employees and/or current employees of the Flood Control District may be considered before other applicants depending on the volume of the applications received.
General Information
If you have any questions regarding this posting, please contact Alyssa Wallace at alyssawallace@rivco.org
APPLICATION INFORMATION

Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL INSURANCE: A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit. Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023, the employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

401(a) MONEY PURCHASE PLAN: County contribution of $50 per pay period towards choice between two 401(a) plan providers.

ANNUAL LEAVE (Bi-Weekly Accrual):

0 < 36 months = 8.92 Hours
36 to 108 or more months = 12.00 Hours

Maximum Annual Leave accumulation is 1,800 hours. Employee may receive pay in lieu of up to 80 hours per calendar year. Agency/Department Head may approve an additional 80 hours.

-Annual Leave for Unrepresented Management Attorneys:
Maximum Annual Leave accumulation is 2,000 hours. Refer to Article 22 of the Management Resolution for a list of job classifications included.

HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: 5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances).

BASIC LIFE INSURANCE: $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the Management Resolution or applicable bargaining unit.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding, Management Resolution, or Salary Ordinance. Please contact the recruiter listed on the job posting directly for more information..
01

I affirm that my answers to the following questions are truthful and accurate to the best of my knowledge. I also understand that my answers will be verified with the information I have provided in my application.

• Yes
• No

02

What is the highest level of education you have from an accredited college or university?

• None of these
• Less than 30 semester or 45 quarter units
• At least 30 semester or 45 quarter units
• At least 60 semester or 90 quarter units
• At least 90 semester or 135 quarter units
• At least 120 semester or 180 units
• I have my Associates degree
• I have my Bachelors degree
• I have my Masters degree
• I have my Doctorate degree

03

Select the answer that best describes your current driver's license status:

• I have a valid California driver's license.
• I am able to obtain a valid California driver's license.
• I currently have a valid out-of-state driver's license, and I am able to obtain a valid California driver's license.
• I do not have and/or I am not able to obtain a California driver's license.

04

How many years of experience do you have in business relationship management, project management, or strategic IT consulting?

• None
• Less than 12 months
• At least 1 year but less than 2
• At least 2 years but less than 3
• At least 3 years but less than 4
• 4 or more years

05

How many years of experience do you possess planning, organizing, and implementing IT programs and projects?

• None
• Less than 12 months
• At least 1 year but less than 2
• At least 2 years but less than 3
• 3 or more years

06

How many years of experience do you possess with supervisory responsibilities or lead roles in cross-functional project teams?

• None
• Less than 12 months
• At least 1 year but less than 2
• 2 or more years

07

How many years of experience do you possess in operational management, specifically in improving customer processes and experiences?

• None
• Less than 12 months
• At least 1 year but less than 2
• At least 2 years but less than 3
• 3 or more years

08

Briefly describe any experience that you have in operational management, with a focus on improving customer processes and experiences.
Required Question