Business Solutions Configuration Specialist
Apply NowCompany: Alliance For Better Health Care LLC
Location: Schenectady, NY 12303
Description:
Job Type
Full-time
Description
Life at Healthy Alliance
At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.
Designated as the Social Care Network (SCN) Lead Entity for the Capital Region, Central NY, and North Country under New York's 1115 Waiver Amendment's SCN & Health-Related Social Needs (HRSN) Program, we are responsible for ensuring that there is a seamless, consistent end-to-end process for HRSN screening, navigation, and the delivery of HRSN and other services to thousands of Medicaid Members. Transformative in nature, this novel Program will further sustain our mission of advancing health equity within and across historically marginalized communities.
As a 2019-2024 Albany Business Review's Best Places to Work and a 2021-2024 Modern Healthcare's Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.
Why You Should Join Healthy Alliance
We offer amenities, professional development opportunities, events, and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:
Who You Are
The Business Solutions Configuration Specialist plays a vital role in maintaining the quality and effectiveness of business applications and systems. This role will work in collaboration with Business Solutions and Cross-Functional teams to ensure that systems are configured correctly and meet user needs. This role is responsible for executing the configuration, support, and maintenance of business solutions used by internal and external end-users to promote enterprise operational excellence.
What You'll Do
This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.
Requirements
What You'll Need
Education
Professional Work Experience
Knowledge, Skills, and Abilities
Your next career opportunity is at Healthy Alliance!
This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.org.
Privacy Requirement
This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment.
Healthy Alliance is an At-Will Employer.
Salary Description
$75,650-$86,997.50 per year
Full-time
Description
Life at Healthy Alliance
At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.
Designated as the Social Care Network (SCN) Lead Entity for the Capital Region, Central NY, and North Country under New York's 1115 Waiver Amendment's SCN & Health-Related Social Needs (HRSN) Program, we are responsible for ensuring that there is a seamless, consistent end-to-end process for HRSN screening, navigation, and the delivery of HRSN and other services to thousands of Medicaid Members. Transformative in nature, this novel Program will further sustain our mission of advancing health equity within and across historically marginalized communities.
As a 2019-2024 Albany Business Review's Best Places to Work and a 2021-2024 Modern Healthcare's Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.
Why You Should Join Healthy Alliance
We offer amenities, professional development opportunities, events, and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:
- Competitive compensation package
- Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more
- 401K with a company match
- Unlimited paid time off after 90 days of employment
- Company-sponsored training and certification opportunities
- Remote employer with flexible work schedules
- A workplace that values safety, respect, employee engagement, recognition, and diversity
- Salary range: $75,650-$86,997.50 per year, commensurate with experience
Who You Are
The Business Solutions Configuration Specialist plays a vital role in maintaining the quality and effectiveness of business applications and systems. This role will work in collaboration with Business Solutions and Cross-Functional teams to ensure that systems are configured correctly and meet user needs. This role is responsible for executing the configuration, support, and maintenance of business solutions used by internal and external end-users to promote enterprise operational excellence.
What You'll Do
- Perform configuration responsibilities, including but not limited to managing user roles and profiles, workflows and groups, general settings, and configurations beyond end-user abilities.
- Support responsibilities related to business solutions user access, configuration, and data reconciliation.
- Configure business solutions according to design specifications; ensure quality and accuracy of configuration through defined testing plans and processes.
- Maintain dashboards, layouts, reports, user groups and permission sets, process automation, application integrations, and other configurable parts of applications.
- Serve as a subject-matter expert with maintained knowledge of configuration, technical requirements, and functional capabilities and limitations of all business solutions.
- Collaborate with Cross-Functional teams to understand business requirements and recommend configuration changes to meet business needs.
- Develop and maintain technical documentation, including configuration logs, FAQs, user specifications, and release notes.
- Support the development and maintenance of training documentation and resources.
- Provide technical support to end users and resolve issues impacted by system configurations.
- Work with the Business Solutions team and application vendors to resolve configuration issues and process configuration change requests.
- Process change requests while following application lifecycle management/software development process standards.?
- Participate in business solution testing.
- Support day-to-day operations through high quality customer service while responding to inquiries.
This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.
Requirements
What You'll Need
Education
- Bachelor's degree in a related field required. Equivalent work experience in a related field may be considered in lieu of degree requirements. Continued education certification in a related field a plus.
Professional Work Experience
- 1-3 years of experience in business solutions, systems administration and/or technical support.
- Experience with CRM system configurations (especially Microsoft Dynamics 365 and Power Apps), such as custom objects, layouts, reports, dashboards, and workflow rules.
- Experience with business solutions, including but not limited to the following, preferred:
- Customer relationship management (CRM) platforms (Dynamics 365 Sales is a plus)
- Learning Management Systems
- VOIP and Contact Center Systems (Zoom Contact Center is a plus)
- Referral platforms
- Transportation Management Systems (TMS)
- Electronic Health Records/Case Management Systems
- Revenue Cycle Management systems
- Project management tools
- Form builder tools
- E-signature and contracting tools
- Cloud-based vendor licensed products
- Flowchart and diagramming applications (Visio)
- Experience in health care or social care service industries a plus.
Knowledge, Skills, and Abilities
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).
- Strong computer literacy with the ability to quickly learn new products.
- Strong attention to detail.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Excellent time management skills.
- Excellent written and verbal communication skills.
- Demonstrates a strong work ethic and desire to learn.
- Strong adaptability and capacity to work in a fast-paced environment with competing demands, organizational?changes, and new responsibilities.
- Perform all work in accordance with Healthy Alliance's Core Competencies and Values.
Your next career opportunity is at Healthy Alliance!
This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.org.
Privacy Requirement
This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment.
Healthy Alliance is an At-Will Employer.
Salary Description
$75,650-$86,997.50 per year