Business Systems Manager

Job Title: LOSBusiness Systems Manager

Job Summary: This position involves managing and overseeing the company's Business Systems, ensuring smooth integration and functionality of the Loan Origination System (LOS) and related third- party applications. Responsibilities include providing expert-level support and troubleshooting for users, both remotely and in person, through phone or email. This full-time, non-exempt role operates Monday to Friday and reports directly to the Business Systems Manager.

Key Responsibilities:

• Ensure LOS and third-party related support requests through the help desk ticketing system are responded to and resolved according to company-established service level agreement.
• Manage day-to-day activities of support desk team to ensure their tasks as assigned are completed in a satisfactory manner.
• Act as second level escalation for complex support requests.
• Provide training to support desk team.
• Provide LOS system training and develop training material library on the Coop.
• Test software updates and communicate updates to impacted parties.
• Assist in project plans to select, test, and implement new technology providers.
• Partner with other internal teams to resolve issues as needed (IT, compliance, etc.).
• Act as a general resource for support desk team.
• Facilitate reporting needs for company.
• Maintain change management log.
• Participate in company loan manufacturing quality discussions to provide input. into systematic means of improving loan quality and process efficiency.
• Other duties as assigned.

Requirements:

• Minimum of 3 years of experience in the mortgage industry.
• Demonstrated track record of effective verbal and written communication.
• Able to troubleshoot system issues to determine root cause and determine best course of action for resolution.
• Self-starter willing to take initiative and be resourceful in identifying and owning issues and producing effective results.
• Detail oriented, organized, and able to prioritize, multi-task, and work independently in a fast-paced environment.
• Professional, friendly, courteous, positive, collaborative, and client-centric spirit that embraces diversity and inclusion.

LoanPeople is an equal employment opportunity employer.