Business Systems Supervisor
Apply NowCompany: Inland Empire Utilities Agency
Location: Chino, CA 91710
Description:
Salary : $133,985.28 - $163,248.28 Annually
Location : Chino CA 91708, CA
Job Type: Full-Time Regular
Job Number: 060 24 25 20000108
Division\Department: Information Technology Department
Opening Date: 04/02/2025
Closing Date: Continuous
THE POSITION:
THE OPPORTUNITY:
Are you a strategic leader with a passion for process improvement, technology, and team development? We're looking for an innovative Business Systems Supervisor to oversee a team of skilled analysts and technology specialists dedicated to improving the efficiency and effectiveness of our Agency's operations.
In this role, you will lead process improvement initiatives, oversee end-user technology support, manage equipment inventory, and contribute to long-term technology planning. You'll play a vital role in fostering a culture of collaboration, accountability, and operational excellence while ensuring that technology solutions align with the Agency's goals. If you're ready to lead a dynamic team and drive meaningful improvements in business processes and technology, we encourage you to apply!
This role is perfect for you if:
The Inland Empire Utilities Agency (IEUA/Agency) serves approximately 935,000 residents in western San Bernardino County and is proud of our reputation of promoting greater water supply reliability through significant contributions to a diverse regional water supply portfolio, including water from stormwater capture, recycling and reuse, and imported water supplies. The Agency continues to be fully committed to ensuring long-term success for the region by leading the way in water resource management, environmental sustainability, and providing essential sanitation services in a regionally planned and cost-effective manner while safeguarding public health and promoting economic development.
Here are a few ways the Inland Empire Utilities Agency is committed to helping you feel your best, work your best, and live your best while working with us:
This position is open until filled. The deadline for the first review of applications is 11:59 PM on Wednesday, April 16, 2025. Applicants that submit applications after the first review deadline are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review deadline.
There is one (1) vacancy in the Information Technology Department
This recruitment is being conducted to fill one (1) vacancy and will establish an eligibility list which may be used to fill future vacancies as they occur during the active status of the eligibility list.
Salary Range: SU 185
FLSA: Exempt
Probationary Period: 12 months
Under direction, plans, supervises and reviews the work of technology and process improvement analysts responsible for improving the efficiency and effectiveness of the Agency's operations; participates in the evaluation of proposed end-user technologies, coordinates purchases, oversees equipment inventory and logistics, aids in the development of long-term Agency-wide technology plans; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS:
A Business Systems Supervisor is responsible for supervising staff engaged in process analysis, improvement, and technology support functions, including end-user technical support, system administration, and asset management. Incumbents lead teams that utilize technology solutions and best practices to analyze business processes and to streamline operations. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff, for maintaining operational standards, and for providing professional-level support in a variety of areas. Assignments are typically received in general terms, and incumbents are expected to act with considerable independence within the framework of established policies, procedures and objectives.
Employees in this class typically report to the Manager of Information Technology and supervise the work of Technology Specialists.
Business Systems Supervisor is distinguished from Manager of Information Technology in that incumbents in the latter class have greater technical knowledge and are responsible for the planning and management of the entire department.
EXAMPLES OF ESSENTIAL FUNCTIONS:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
Plans, assigns, schedules, supervises and evaluates the work of assigned staff; with staff, develops, implements and monitors work plans to achieve assigned unit objectives; provides input to the annual budget; makes purchases and other expenditures in accordance with Agency procedures and monitors performance against the annual budget; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards; prepares and maintains a variety of records and reports.
Interviews and participates in selecting new unit staff; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence, implements the progressive discipline process to address performance deficiencies, in accordance with Agency human resources policies and labor contract agreements.
Provides day-to-day leadership and works with staff to ensure a high-performance, customer service-oriented work environment that supports achieving the department's and Agency's mission, objectives and values regarding teamwork, mutual trust and respect; applies best practices and quality assurance processes to assigned areas of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.
Plans, organizes and oversees management and program analyses relating to departmental or Agency issues and/or programs; through project teams or subordinate staff, identifies problems, determine analytical techniques and statistical and information-gathering processes and obtains necessary information and data for analysis; analyzes alternatives and makes or approves recommendations to improve efficiency and effectiveness including changes in workflow, training, staffing and technological support; authorizes additional technology resources as needed.
Oversees end-user technology support services, ensuring timely troubleshooting, resolution, and escalation of technical issues. Coordinates with internal stakeholders and external vendors to ensure service levels are met.
Coordinates with internal stakeholders and external vendors to ensure service levels are met. Providing technical guidance and support in information technology operations, system administration, network infrastructure, and user support services.
Manages technical support operations and performance standards. Ensure alignment of technology functions with Agency goals.
Assists in developing and administering the department's operating and program budgets; approves purchases up to authorized level; develops and monitors departmental and Agency key performance indicators; maintains statistical databases; conducts program evaluation, measurement and verification activities; prepares and submits financial, participant and program activity reports for management.
Prepares and coordinates a variety of work reports and records; attends meetings; schedules and maintains mandatory training records for section staff; represents the section/department with other divisions, departments and vendors.
Develops, implements, and maintains comprehensive training programs for Agency-wide business software applications; creates standardized training materials, user guides, and documentation for various skill levels; evaluates training effectiveness through participant feedback and performance metrics.
Conducts regular training needs assessments across departments to identify knowledge gaps; develops and implements specialized training tracks for Information Technology staff, including technical certifications, emerging technologies, and professional development programs.
Creates and maintains a training calendar for both end-user and Information Technology staff development; coordinates with software vendors to facilitate specialized training sessions and certification programs; manages scheduling and logistics for training sessions across multiple departments.
QUALIFICATION GUIDELINES:
EDUCATION, TRAINING AND EXPERIENCE:
Graduation from an accredited four-year college or university with a major in business, public administration or a closely related field, and at least ten years of progressively responsible experience in performing administrative, operations, budgetary and similar analyses; or an equivalent combination of education, training and experience. A master's degree in business administration and experience in a public agency are preferred.
LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS:
A valid California Class C driver's license and the ability to maintain insurability under the Agency's vehicle insurance program.
Project Management Professional (PMP) Certification is highly desired.
KNOWLEDGE OF:
Theory, principles and practices applicable to organizational improvement analysis and improvement interventions; principles and practices of group facilitation.
Principles, practices and methods of administrative, organizational, financial and procedural analysis.
Principles, tools and techniques of project planning and management.
Agency and departmental business processes, procedures and policies.
Agency ordinances, codes, procedures and practices regarding area of assignment.
Safety policies, practices, equipment and supplies applicable to the work.
Applicable federal and state laws, rules and regulations.
Principles and practices of sound business communications.
Principles and practices of public administration, including budgeting and purchasing.
Principles and practices of effective supervision.
Agency human resources policies and labor contract provisions.
ABILITY TO:
Plan, supervise, assign, review and evaluate the work of staff engaged in process improvement analysis.
Consult effectively with executives, managers, supervisors and employees to develop solutions to complex process issues.
Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
Organize, set priorities and exercise sound independent judgment within areas of responsibility.
Communicate effectively, both orally and in writing.
Understand, interpret, explain and apply applicable laws, codes and ordinances.
Represent the Agency effectively in dealings with multiple vendor relationships including issues, change management and testing enhancements to selected software.
Present proposals and recommendations clearly, logically and persuasively.
Operate a computer and standard business software and a variety of complex computer software programs and databases related to area of assignment.
Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
Establish and maintain effective working relationships with all those encountered in the course of work.
SELECTION PROCESS:
All employment applications will be reviewed for accuracy, completion, relevant experience, education, training and other job-related qualifications. Applicants with the strongest background relating to the responsibilities of this position will be invited to participate in the testing process which may include one or more of the following: written test, oral interview, performance/practical examination. The successful candidate will be required to pass a background/reference check and pre-employment physical examination including a drug screen (for safety sensitive position) at no cost to the candidate. Please visit our website at www.ieua.org and select the Human Resources Department for additional information regarding the Agency, the hiring process and benefit information.
Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (909) 993-1640 or hrdept@ieua.org at least 72 hours in advance of the need for accommodation.
THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT, EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
"The Agency's success is obtained by creating a positive and diverse work environment which recognizes individual differences and experiences".
The Agency offers a comprehensive benefit package for eligible employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit and employment type. This benefits overview is a summary and is not to be considered all-inclusive or applicable to all employees.
THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT, EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
Retirement
California Public Employees' Retirement System (CalPERS):
An employee who becomes a "new" member of CalPERS for the first time on or after January 1, 2013 (and who was not a member of another California public retirement system prior to that date) will be enrolled in the CalPERS 2.0% @ 62 benefit formula with a three-year final compensation in accordance with Public Employees' Pension Reform Act of 2013 (PEPRA). New members (PEPRA) will be required to pay half of the normal cost (Govt. Code Section. 7522.30(c)) currently 6.75% of eligible earnings toward the employee contribution.
An employee who is a "classic" member of CalPERS, or a current member of another California public retirement system, who is hired on or after January 1, 2012, will be enrolled in the CalPERS 2.0% @ 55 benefit formula with a three-year final compensation. Classic members shall contribute 7% of eligible earnings toward the employee contribution.
Social Security/Medicare:
Along with CalPERS retirement, the Agency also participates in Social Security and Medicare. The Agency pays 7.65% on your behalf (6.2% Social Security + 1.45% Medicare), and the employee pays 7.65% via payroll taxes.
Medical
The Agency shall make a maximum monthly contribution towards the cost of his/her health insurance as follows:
Agency Medical Contribution
Health insurance is offered through CalPERS, and enrollment is optional with evidence of health coverage from another source. Eligible employees who waive their medical benefit receive a cash incentive payment. Coverage is effective the first day of the month following enrollment.
Dental and Vision Insurance
The Agency offers two dental plans - Delta Dental (PPO) and Western Dental (DPO). Enrollment in one of the plans is mandatory. Coverage is effective the first day of the month following enrollment.
Vision insurance is offered through EyeMed Vision Plan and enrollment is voluntary. Coverage is effective the first day of the month following enrollment.
Flexible Spending Account (FSA) Plan
Upon completion of six months of employment, employees may participate in the Agency's Section 125 Cafeteria Program. Participants in this program may take advantage of tax savings offered through a medical care flexible spending account, a dependent care flexible spending account, or purchase supplemental benefits including critical illness and accident insurance with pre-tax dollars. In addition, employees can purchase supplemental life insurance with post-tax dollars.
Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Life and AD&D insurance is offered through Cigna Life Insurance. Executive Management employees are provided with 1 time their annual earnings up to $300,000. Unrepresented Management employees are provided with an Agency paid $90,000 Life and AD&D policy. Unrepresented non-management, and members of the Supervisors', Laboratory, Professional, General, or Operators' Unit are provided an Agency paid $50,000 Life and AD&D policy. Enrollment into a basic $10,000 Life and AD&D policy is required and paid by the employee. Employees may purchase dependent life, for their spouse and/or eligible child(ren), or additional Life and AD&D coverage for themselves up to $500,000. Coverage is effective the first day of the month following date of hire.
Disability Insurance
Employees are insured by an Agency-paid long-term disability insurance, which will provide income for an employee who is totally disabled from illness, injury, or accident. The basic benefit provides for 60% of the first $10,000 of monthly salary, reduced by deductible income, after a 365-day waiting period. Coverage is effective the first day of the month following the date of hire.
Short-term disability insurance is available through State Disability Insurance (SDI). Employees covered by SDI are covered by two programs: Disability Insurance and Paid Family Leave. Per applicable MOU and/or Personnel Manual, cash-out option available.
Employee Assistance Program
Agency employees are provided access to an Employee Assistance Program (EAP) which provides 24/7 assistance needed to help resolve life's challenges.
401(a) & 457(b) Deferred Compensation
Participation in a 457 deferred compensation plan is available through Empower Retirement. The Agency will contribute $25.00 per pay period to a single 457(b) account for each employee who has made an elective deferral of twenty-five ($25) or more to the plan. Also, participation in a 401(a) Defined Contribution Plan is available within 60 days of hire.
Flexible Work Arrangements
Whenever possible, the Agency strives to be flexible to help employees achieve a balance between work and home responsibilities. Most employees participate in a 4/10 work week.
PAID TIME OFF
Holidays
The Agency offers nine (9) paid holidays. Additional paid floating holidays are available every fiscal year as follows:Executive Management:6 Floating Holidays per FY & 6 Executive Leave days
Unrepresented Management:10 Floating Holidays per FY
Unrepresented Non-Management:6 Floating Holidays per FY
Supervisors' Unit:8 Floating Holidays per FY
Laboratory Unit:5 Floating Holidays per FY
Professional Unit6 Floating Holidays per FY
Operators' Association:6 Floating Holidays per FY
General Unit:60 hours Floating Holidays per FY
Vacation Leave
Employees accrue 80 hours of vacation leave per year depending on length of employment, progressing to 200 hours per year. Executive Management employees accrue 120 hours of vacation leave per year depending on length of service, progressing to 240 hours per year. Per applicable MOU and/or Personnel Manual, cash-out option available.
Sick Leave
Employees accrue 96 hours of sick leave annually.
Vehicle Allowance
Executive Management and Unrepresented Management employees may receive a monthly vehicle allowance
Safety Equipment Stipend
Members of the Laboratory Unit shall be provided with safety glasses. Payment shall be on a reimbursement basis, not to exceed $250 per fiscal year. Additionally, Laboratory members will receive $300 safety equipment stipend.
Educational Reimbursement Program
The Agency may reimburse eligible employees for the cost of educational courses up to $5,250 per fiscal year for the cost of educational expenses that are related to the employee's work. Limited Term employees are not eligible for this benefit.
Wellness Stipend
Employees not on original probation shall be entitled to a wellness stipend of five hundred dollars ($500) per calendar year. The wellness stipend shall be paid every twenty-fifth (25th) pay period.
Computer Loan Program
Eligible employees may receive an interest-free loan up to $3,000 to purchase a personal computerLimited Term employees are not eligible for this benefit.
This benefits overview is a summary and is not to be considered all-inclusive or applicable to all employees.
01
I understand that I must thoroughly complete the Education (including high school information regardless of any additional higher education), Employment History (including contact information and reason for leaving), Certificates & Licenses, and Supplemental Questions sections of my application, as applicable. This includes a detailed description of all work experience for at least the last ten years, if applicable. I also understand that I may not submit resumes in lieu of filling out the application or answering the Supplemental Questions.
02
I have read the above statement and understand that failure to provide sufficient information may result in my application being rejected.
03
Do you possess a valid California Driver's License?
04
Check the type of driver's license you possess. Note: For out-of-state applicants, a valid driver's license is required and a valid California Class "C" driver's license must be obtained within ten (10) days of appointment (CA Vehicle Code 12505c).
05
Which option below best describes your highest level of education? (NOTE: You will be required to verify your education level if you continue in the selection process.)
06
If you answered, "some college" or higher for your education please enter your major here: (If you do not have an Bachelor's degree or higher, state "not applicable.")
07
Do you have a minimum of ten years of progressively responsible experience in performing administrative, operations, budgetary and similar analyses?
08
Have you graduated from an accredited four-year college or university with a major in business, public administration or a closely related field?
09
Do you possess a combination of education and experience equivalent to: Graduation from an accredited four-year college or university with a major in business, public administration or a closely related field, and at least ten years of progressively responsible experience in performing administrative, operations, budgetary and similar analyses.
10
If you answered "yes" to the question above, please describe your combination of education and experience. If you do not have this type of experience, please indicate "N/A". An incomplete answer, including "please see resume" or similar language will remove you from further consideration.
11
How many years of experience do you possess performing administrative, operations, budgetary and similar analyses?
12
Please describe your experience performing administrative, operations, budgetary and similar analyses. Include the agency where you obtained this experience, position title, length of time in role, and level of responsibility. Please note that "See Resume" or "See Application" will be considered an incomplete response. If you do not possess this experience, write "n/a".
13
Describe your experience managing or supervising a team. What is your leadership style, and how do you develop and support your staff? Please note that "See Resume" or "See Application" will be considered an incomplete response. If you do not possess this experience, write "n/a".
14
What strategies do you use to ensure high-quality end-user support services as it relates to information technology? Please note that "See Resume" or "See Application" will be considered an incomplete response. If you do not possess this experience, write "n/a".
15
Individuals selected for the position will serve a 12 month original/technical probation period. Individuals serving an original probation period may be terminated at any time during the 12 month period. Are you able and willing to abide by these requirements?
16
I understand that communications to me regarding this recruitment will be communicated by email, and that I will need to monitor my inbox/spam/junk email folder regularly to ensure that I do not miss any relevant communication.
17
I hereby understand and declare that the statements on this supplemental questionnaire are true and complete to the best of my knowledge. As applicable, I hereby authorize the Agency and/or designees to contact the references listed to verify the information I have supplied. I hereby release from liability all persons and organizations furnishing such information. I understand that the Agency reserves the right to validate information received on the supplemental questionnaire and that I will be subject to disqualification and/or termination if any statement in this supplemental questionnaire is found to be untrue or determined to be misleading.
Required Question
Location : Chino CA 91708, CA
Job Type: Full-Time Regular
Job Number: 060 24 25 20000108
Division\Department: Information Technology Department
Opening Date: 04/02/2025
Closing Date: Continuous
THE POSITION:
THE OPPORTUNITY:
Are you a strategic leader with a passion for process improvement, technology, and team development? We're looking for an innovative Business Systems Supervisor to oversee a team of skilled analysts and technology specialists dedicated to improving the efficiency and effectiveness of our Agency's operations.
In this role, you will lead process improvement initiatives, oversee end-user technology support, manage equipment inventory, and contribute to long-term technology planning. You'll play a vital role in fostering a culture of collaboration, accountability, and operational excellence while ensuring that technology solutions align with the Agency's goals. If you're ready to lead a dynamic team and drive meaningful improvements in business processes and technology, we encourage you to apply!
This role is perfect for you if:
- You are a proactive leader who thrives in a fast-paced environment and is committed to operational excellence.
- You have strong analytical and problem-solving skills with experience in process improvement and technology support.
- You have exceptional communication and leadership abilities to develop staff and build cross-functional collaboration.
- You have experience in IT operations, system administration, asset management, or related fields.
The Inland Empire Utilities Agency (IEUA/Agency) serves approximately 935,000 residents in western San Bernardino County and is proud of our reputation of promoting greater water supply reliability through significant contributions to a diverse regional water supply portfolio, including water from stormwater capture, recycling and reuse, and imported water supplies. The Agency continues to be fully committed to ensuring long-term success for the region by leading the way in water resource management, environmental sustainability, and providing essential sanitation services in a regionally planned and cost-effective manner while safeguarding public health and promoting economic development.
Here are a few ways the Inland Empire Utilities Agency is committed to helping you feel your best, work your best, and live your best while working with us:
- A 4-day work week with remote hybrid work schedules for some positions
- A pension through California Public Employees' Retirement System (CalPERS)
- Generous employer monthly health benefit allowances to go towards the cost of medical, dental, and vision insurance
- Competitive vacation, floating holiday, sick time in addition to 12 agency paid holidays
- Education Reimbursement up to $5,250 per fiscal year
- Basic life insurance coverage provided
- Wellness Stipend of $500 per fiscal year
- 457b Deferred Compensation Contribution
- Interest free loan for a computer purchase up to $3,000
This position is open until filled. The deadline for the first review of applications is 11:59 PM on Wednesday, April 16, 2025. Applicants that submit applications after the first review deadline are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review deadline.
There is one (1) vacancy in the Information Technology Department
This recruitment is being conducted to fill one (1) vacancy and will establish an eligibility list which may be used to fill future vacancies as they occur during the active status of the eligibility list.
Salary Range: SU 185
FLSA: Exempt
Probationary Period: 12 months
Under direction, plans, supervises and reviews the work of technology and process improvement analysts responsible for improving the efficiency and effectiveness of the Agency's operations; participates in the evaluation of proposed end-user technologies, coordinates purchases, oversees equipment inventory and logistics, aids in the development of long-term Agency-wide technology plans; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS:
A Business Systems Supervisor is responsible for supervising staff engaged in process analysis, improvement, and technology support functions, including end-user technical support, system administration, and asset management. Incumbents lead teams that utilize technology solutions and best practices to analyze business processes and to streamline operations. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff, for maintaining operational standards, and for providing professional-level support in a variety of areas. Assignments are typically received in general terms, and incumbents are expected to act with considerable independence within the framework of established policies, procedures and objectives.
Employees in this class typically report to the Manager of Information Technology and supervise the work of Technology Specialists.
Business Systems Supervisor is distinguished from Manager of Information Technology in that incumbents in the latter class have greater technical knowledge and are responsible for the planning and management of the entire department.
EXAMPLES OF ESSENTIAL FUNCTIONS:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
Plans, assigns, schedules, supervises and evaluates the work of assigned staff; with staff, develops, implements and monitors work plans to achieve assigned unit objectives; provides input to the annual budget; makes purchases and other expenditures in accordance with Agency procedures and monitors performance against the annual budget; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards; prepares and maintains a variety of records and reports.
Interviews and participates in selecting new unit staff; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence, implements the progressive discipline process to address performance deficiencies, in accordance with Agency human resources policies and labor contract agreements.
Provides day-to-day leadership and works with staff to ensure a high-performance, customer service-oriented work environment that supports achieving the department's and Agency's mission, objectives and values regarding teamwork, mutual trust and respect; applies best practices and quality assurance processes to assigned areas of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.
Plans, organizes and oversees management and program analyses relating to departmental or Agency issues and/or programs; through project teams or subordinate staff, identifies problems, determine analytical techniques and statistical and information-gathering processes and obtains necessary information and data for analysis; analyzes alternatives and makes or approves recommendations to improve efficiency and effectiveness including changes in workflow, training, staffing and technological support; authorizes additional technology resources as needed.
Oversees end-user technology support services, ensuring timely troubleshooting, resolution, and escalation of technical issues. Coordinates with internal stakeholders and external vendors to ensure service levels are met.
Coordinates with internal stakeholders and external vendors to ensure service levels are met. Providing technical guidance and support in information technology operations, system administration, network infrastructure, and user support services.
Manages technical support operations and performance standards. Ensure alignment of technology functions with Agency goals.
Assists in developing and administering the department's operating and program budgets; approves purchases up to authorized level; develops and monitors departmental and Agency key performance indicators; maintains statistical databases; conducts program evaluation, measurement and verification activities; prepares and submits financial, participant and program activity reports for management.
Prepares and coordinates a variety of work reports and records; attends meetings; schedules and maintains mandatory training records for section staff; represents the section/department with other divisions, departments and vendors.
Develops, implements, and maintains comprehensive training programs for Agency-wide business software applications; creates standardized training materials, user guides, and documentation for various skill levels; evaluates training effectiveness through participant feedback and performance metrics.
Conducts regular training needs assessments across departments to identify knowledge gaps; develops and implements specialized training tracks for Information Technology staff, including technical certifications, emerging technologies, and professional development programs.
Creates and maintains a training calendar for both end-user and Information Technology staff development; coordinates with software vendors to facilitate specialized training sessions and certification programs; manages scheduling and logistics for training sessions across multiple departments.
QUALIFICATION GUIDELINES:
EDUCATION, TRAINING AND EXPERIENCE:
Graduation from an accredited four-year college or university with a major in business, public administration or a closely related field, and at least ten years of progressively responsible experience in performing administrative, operations, budgetary and similar analyses; or an equivalent combination of education, training and experience. A master's degree in business administration and experience in a public agency are preferred.
LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS:
A valid California Class C driver's license and the ability to maintain insurability under the Agency's vehicle insurance program.
Project Management Professional (PMP) Certification is highly desired.
KNOWLEDGE OF:
Theory, principles and practices applicable to organizational improvement analysis and improvement interventions; principles and practices of group facilitation.
Principles, practices and methods of administrative, organizational, financial and procedural analysis.
Principles, tools and techniques of project planning and management.
Agency and departmental business processes, procedures and policies.
Agency ordinances, codes, procedures and practices regarding area of assignment.
Safety policies, practices, equipment and supplies applicable to the work.
Applicable federal and state laws, rules and regulations.
Principles and practices of sound business communications.
Principles and practices of public administration, including budgeting and purchasing.
Principles and practices of effective supervision.
Agency human resources policies and labor contract provisions.
ABILITY TO:
Plan, supervise, assign, review and evaluate the work of staff engaged in process improvement analysis.
Consult effectively with executives, managers, supervisors and employees to develop solutions to complex process issues.
Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
Organize, set priorities and exercise sound independent judgment within areas of responsibility.
Communicate effectively, both orally and in writing.
Understand, interpret, explain and apply applicable laws, codes and ordinances.
Represent the Agency effectively in dealings with multiple vendor relationships including issues, change management and testing enhancements to selected software.
Present proposals and recommendations clearly, logically and persuasively.
Operate a computer and standard business software and a variety of complex computer software programs and databases related to area of assignment.
Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
Establish and maintain effective working relationships with all those encountered in the course of work.
SELECTION PROCESS:
All employment applications will be reviewed for accuracy, completion, relevant experience, education, training and other job-related qualifications. Applicants with the strongest background relating to the responsibilities of this position will be invited to participate in the testing process which may include one or more of the following: written test, oral interview, performance/practical examination. The successful candidate will be required to pass a background/reference check and pre-employment physical examination including a drug screen (for safety sensitive position) at no cost to the candidate. Please visit our website at www.ieua.org and select the Human Resources Department for additional information regarding the Agency, the hiring process and benefit information.
Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (909) 993-1640 or hrdept@ieua.org at least 72 hours in advance of the need for accommodation.
THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT, EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
"The Agency's success is obtained by creating a positive and diverse work environment which recognizes individual differences and experiences".
The Agency offers a comprehensive benefit package for eligible employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit and employment type. This benefits overview is a summary and is not to be considered all-inclusive or applicable to all employees.
THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT, EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
Retirement
California Public Employees' Retirement System (CalPERS):
An employee who becomes a "new" member of CalPERS for the first time on or after January 1, 2013 (and who was not a member of another California public retirement system prior to that date) will be enrolled in the CalPERS 2.0% @ 62 benefit formula with a three-year final compensation in accordance with Public Employees' Pension Reform Act of 2013 (PEPRA). New members (PEPRA) will be required to pay half of the normal cost (Govt. Code Section. 7522.30(c)) currently 6.75% of eligible earnings toward the employee contribution.
An employee who is a "classic" member of CalPERS, or a current member of another California public retirement system, who is hired on or after January 1, 2012, will be enrolled in the CalPERS 2.0% @ 55 benefit formula with a three-year final compensation. Classic members shall contribute 7% of eligible earnings toward the employee contribution.
Social Security/Medicare:
Along with CalPERS retirement, the Agency also participates in Social Security and Medicare. The Agency pays 7.65% on your behalf (6.2% Social Security + 1.45% Medicare), and the employee pays 7.65% via payroll taxes.
Medical
The Agency shall make a maximum monthly contribution towards the cost of his/her health insurance as follows:
Agency Medical Contribution
Health insurance is offered through CalPERS, and enrollment is optional with evidence of health coverage from another source. Eligible employees who waive their medical benefit receive a cash incentive payment. Coverage is effective the first day of the month following enrollment.
Dental and Vision Insurance
The Agency offers two dental plans - Delta Dental (PPO) and Western Dental (DPO). Enrollment in one of the plans is mandatory. Coverage is effective the first day of the month following enrollment.
Vision insurance is offered through EyeMed Vision Plan and enrollment is voluntary. Coverage is effective the first day of the month following enrollment.
Flexible Spending Account (FSA) Plan
Upon completion of six months of employment, employees may participate in the Agency's Section 125 Cafeteria Program. Participants in this program may take advantage of tax savings offered through a medical care flexible spending account, a dependent care flexible spending account, or purchase supplemental benefits including critical illness and accident insurance with pre-tax dollars. In addition, employees can purchase supplemental life insurance with post-tax dollars.
Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Life and AD&D insurance is offered through Cigna Life Insurance. Executive Management employees are provided with 1 time their annual earnings up to $300,000. Unrepresented Management employees are provided with an Agency paid $90,000 Life and AD&D policy. Unrepresented non-management, and members of the Supervisors', Laboratory, Professional, General, or Operators' Unit are provided an Agency paid $50,000 Life and AD&D policy. Enrollment into a basic $10,000 Life and AD&D policy is required and paid by the employee. Employees may purchase dependent life, for their spouse and/or eligible child(ren), or additional Life and AD&D coverage for themselves up to $500,000. Coverage is effective the first day of the month following date of hire.
Disability Insurance
Employees are insured by an Agency-paid long-term disability insurance, which will provide income for an employee who is totally disabled from illness, injury, or accident. The basic benefit provides for 60% of the first $10,000 of monthly salary, reduced by deductible income, after a 365-day waiting period. Coverage is effective the first day of the month following the date of hire.
Short-term disability insurance is available through State Disability Insurance (SDI). Employees covered by SDI are covered by two programs: Disability Insurance and Paid Family Leave. Per applicable MOU and/or Personnel Manual, cash-out option available.
Employee Assistance Program
Agency employees are provided access to an Employee Assistance Program (EAP) which provides 24/7 assistance needed to help resolve life's challenges.
401(a) & 457(b) Deferred Compensation
Participation in a 457 deferred compensation plan is available through Empower Retirement. The Agency will contribute $25.00 per pay period to a single 457(b) account for each employee who has made an elective deferral of twenty-five ($25) or more to the plan. Also, participation in a 401(a) Defined Contribution Plan is available within 60 days of hire.
Flexible Work Arrangements
Whenever possible, the Agency strives to be flexible to help employees achieve a balance between work and home responsibilities. Most employees participate in a 4/10 work week.
PAID TIME OFF
Holidays
The Agency offers nine (9) paid holidays. Additional paid floating holidays are available every fiscal year as follows:Executive Management:6 Floating Holidays per FY & 6 Executive Leave days
Unrepresented Management:10 Floating Holidays per FY
Unrepresented Non-Management:6 Floating Holidays per FY
Supervisors' Unit:8 Floating Holidays per FY
Laboratory Unit:5 Floating Holidays per FY
Professional Unit6 Floating Holidays per FY
Operators' Association:6 Floating Holidays per FY
General Unit:60 hours Floating Holidays per FY
Vacation Leave
Employees accrue 80 hours of vacation leave per year depending on length of employment, progressing to 200 hours per year. Executive Management employees accrue 120 hours of vacation leave per year depending on length of service, progressing to 240 hours per year. Per applicable MOU and/or Personnel Manual, cash-out option available.
Sick Leave
Employees accrue 96 hours of sick leave annually.
Vehicle Allowance
Executive Management and Unrepresented Management employees may receive a monthly vehicle allowance
Safety Equipment Stipend
Members of the Laboratory Unit shall be provided with safety glasses. Payment shall be on a reimbursement basis, not to exceed $250 per fiscal year. Additionally, Laboratory members will receive $300 safety equipment stipend.
Educational Reimbursement Program
The Agency may reimburse eligible employees for the cost of educational courses up to $5,250 per fiscal year for the cost of educational expenses that are related to the employee's work. Limited Term employees are not eligible for this benefit.
Wellness Stipend
Employees not on original probation shall be entitled to a wellness stipend of five hundred dollars ($500) per calendar year. The wellness stipend shall be paid every twenty-fifth (25th) pay period.
Computer Loan Program
Eligible employees may receive an interest-free loan up to $3,000 to purchase a personal computerLimited Term employees are not eligible for this benefit.
This benefits overview is a summary and is not to be considered all-inclusive or applicable to all employees.
01
I understand that I must thoroughly complete the Education (including high school information regardless of any additional higher education), Employment History (including contact information and reason for leaving), Certificates & Licenses, and Supplemental Questions sections of my application, as applicable. This includes a detailed description of all work experience for at least the last ten years, if applicable. I also understand that I may not submit resumes in lieu of filling out the application or answering the Supplemental Questions.
- Yes
- No
02
I have read the above statement and understand that failure to provide sufficient information may result in my application being rejected.
- Yes
- No
03
Do you possess a valid California Driver's License?
- Yes
- No
04
Check the type of driver's license you possess. Note: For out-of-state applicants, a valid driver's license is required and a valid California Class "C" driver's license must be obtained within ten (10) days of appointment (CA Vehicle Code 12505c).
- Class C
- Class B
- Class A
- Out of State
- I have no driver's license, California or otherwise
05
Which option below best describes your highest level of education? (NOTE: You will be required to verify your education level if you continue in the selection process.)
- Some high school
- High school or G.E.D.
- Some college
- Associate degree
- Bachelor's degree
- Master's degree
- Doctorate degree
- None
06
If you answered, "some college" or higher for your education please enter your major here: (If you do not have an Bachelor's degree or higher, state "not applicable.")
07
Do you have a minimum of ten years of progressively responsible experience in performing administrative, operations, budgetary and similar analyses?
- Yes
- No
08
Have you graduated from an accredited four-year college or university with a major in business, public administration or a closely related field?
- Yes
- No
09
Do you possess a combination of education and experience equivalent to: Graduation from an accredited four-year college or university with a major in business, public administration or a closely related field, and at least ten years of progressively responsible experience in performing administrative, operations, budgetary and similar analyses.
- Yes
- No
10
If you answered "yes" to the question above, please describe your combination of education and experience. If you do not have this type of experience, please indicate "N/A". An incomplete answer, including "please see resume" or similar language will remove you from further consideration.
11
How many years of experience do you possess performing administrative, operations, budgetary and similar analyses?
- None
- At least 2 years but less than 4 years
- At least 4 years but less than 6 years
- At least 6 years but less than 8 years
- At least 8 years but less than 10 years
- 10 years or more
12
Please describe your experience performing administrative, operations, budgetary and similar analyses. Include the agency where you obtained this experience, position title, length of time in role, and level of responsibility. Please note that "See Resume" or "See Application" will be considered an incomplete response. If you do not possess this experience, write "n/a".
13
Describe your experience managing or supervising a team. What is your leadership style, and how do you develop and support your staff? Please note that "See Resume" or "See Application" will be considered an incomplete response. If you do not possess this experience, write "n/a".
14
What strategies do you use to ensure high-quality end-user support services as it relates to information technology? Please note that "See Resume" or "See Application" will be considered an incomplete response. If you do not possess this experience, write "n/a".
15
Individuals selected for the position will serve a 12 month original/technical probation period. Individuals serving an original probation period may be terminated at any time during the 12 month period. Are you able and willing to abide by these requirements?
- Yes
- No
16
I understand that communications to me regarding this recruitment will be communicated by email, and that I will need to monitor my inbox/spam/junk email folder regularly to ensure that I do not miss any relevant communication.
- Yes
- No
17
I hereby understand and declare that the statements on this supplemental questionnaire are true and complete to the best of my knowledge. As applicable, I hereby authorize the Agency and/or designees to contact the references listed to verify the information I have supplied. I hereby release from liability all persons and organizations furnishing such information. I understand that the Agency reserves the right to validate information received on the supplemental questionnaire and that I will be subject to disqualification and/or termination if any statement in this supplemental questionnaire is found to be untrue or determined to be misleading.
- Yes
- No
Required Question