Call Center Manager
Apply NowCompany: ECI Comfort
Location: Langhorne, PA 19047
Description:
Benefits:
Customer Service Rockstar Wanted
Help Shape the Future of ECI Comfort Solutions!
At ECI Comfort Solutions, we don't just offer heating and cooling services-we provide an experience. Our core values drive everything we do:
- Thirst for Knowledge
- Pursuit of Excellence
- Teamwork: Good People Serving Good Customers
- GSD: Get Shit Done
We're looking for a Call Center/ Customer Service Manager who's hungry to lead, humble enough to grow, and emotionally smart to know what makes both customers and employees tick. If you're someone who thrives in a fast-paced environment, embraces technology, and wants to help shape a growing team, we want to hear from you.
Why Join Us?
- Excellent Pay (Hourly + Incentives + Bonuses)
- Profit Sharing: Your success drives our success, and we share that with you.
- Career Growth: Most of our management team started just like you-here.
- Comprehensive Benefits: Medical (100% company-paid base plan), dental, vision, and more.
- Retirement Plan: We invest in your future.
- Paid Holidays & Vacation: Work hard, rest easy.
What We're Looking For:
- You have a genuine passion for customer service-ensuring a smooth, positive experience from start to finish.
- You know how to GSD-getting shit done without waiting for direction.
- You're a tech enthusiast-not afraid of AI, software tools, or diving into new systems.
- You're calm under pressure, and when things get tough, you know how to solve problems and lead by example.
- You love learning and constantly seek ways to improve yourself and your team.
Challenges & Excitement:
- You'll be building and leading a team, setting the tone for how ECI interacts with customers.
- You'll take over an existing short-handed team and grow it into a dynamic, energetic group of CSR enthusiasts.
- You'll integrate cutting-edge technology and AI into the customer service process, pushing us to stay ahead.
- We're not a company for people who need hand-holding-if you're afraid of failure, resistant to change, or don't get excited about trying new things, this isn't the place for you.
Key Responsibilities:
- Communicating with customers to schedule appointments for HVAC services and oil deliveries.
- Managing incoming requests and ensuring they're relayed to the right departments.
- Leading and developing your team to ensure they meet and exceed customer expectations.
- Building a bigger, more dynamic team that's passionate about customer service.
- Listening to customer feedback and working with the team to improve our services.
- Checking in with customers to make sure they're thrilled with our work.
Are you ready to make an impact and be part of a team that's leading the way? Apply now and take the first step toward a career that's as rewarding as it is challenging.
Compensation: $70,000.00 - $100,000.00 per year
ECI Comfort
ECI Comfort is a family owned an operated company located in Lower Bucks County, PA. We provide fuel oil, HVAC service & replacement as well as custom installations throughout the Delaware Valley. We are dedicated to a culture that attracts the highest quality employees and truly believe that our success depends on our talented team.
Come help us create an All-Star Team
Company Website:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Tuition assistance
- Vision insurance
Customer Service Rockstar Wanted
Help Shape the Future of ECI Comfort Solutions!
At ECI Comfort Solutions, we don't just offer heating and cooling services-we provide an experience. Our core values drive everything we do:
- Thirst for Knowledge
- Pursuit of Excellence
- Teamwork: Good People Serving Good Customers
- GSD: Get Shit Done
We're looking for a Call Center/ Customer Service Manager who's hungry to lead, humble enough to grow, and emotionally smart to know what makes both customers and employees tick. If you're someone who thrives in a fast-paced environment, embraces technology, and wants to help shape a growing team, we want to hear from you.
Why Join Us?
- Excellent Pay (Hourly + Incentives + Bonuses)
- Profit Sharing: Your success drives our success, and we share that with you.
- Career Growth: Most of our management team started just like you-here.
- Comprehensive Benefits: Medical (100% company-paid base plan), dental, vision, and more.
- Retirement Plan: We invest in your future.
- Paid Holidays & Vacation: Work hard, rest easy.
What We're Looking For:
- You have a genuine passion for customer service-ensuring a smooth, positive experience from start to finish.
- You know how to GSD-getting shit done without waiting for direction.
- You're a tech enthusiast-not afraid of AI, software tools, or diving into new systems.
- You're calm under pressure, and when things get tough, you know how to solve problems and lead by example.
- You love learning and constantly seek ways to improve yourself and your team.
Challenges & Excitement:
- You'll be building and leading a team, setting the tone for how ECI interacts with customers.
- You'll take over an existing short-handed team and grow it into a dynamic, energetic group of CSR enthusiasts.
- You'll integrate cutting-edge technology and AI into the customer service process, pushing us to stay ahead.
- We're not a company for people who need hand-holding-if you're afraid of failure, resistant to change, or don't get excited about trying new things, this isn't the place for you.
Key Responsibilities:
- Communicating with customers to schedule appointments for HVAC services and oil deliveries.
- Managing incoming requests and ensuring they're relayed to the right departments.
- Leading and developing your team to ensure they meet and exceed customer expectations.
- Building a bigger, more dynamic team that's passionate about customer service.
- Listening to customer feedback and working with the team to improve our services.
- Checking in with customers to make sure they're thrilled with our work.
Are you ready to make an impact and be part of a team that's leading the way? Apply now and take the first step toward a career that's as rewarding as it is challenging.
Compensation: $70,000.00 - $100,000.00 per year
ECI Comfort
ECI Comfort is a family owned an operated company located in Lower Bucks County, PA. We provide fuel oil, HVAC service & replacement as well as custom installations throughout the Delaware Valley. We are dedicated to a culture that attracts the highest quality employees and truly believe that our success depends on our talented team.
Come help us create an All-Star Team
Company Website: