Care Outreach Case Manager

General Statement of Duties

Closing Date: This position closes on Monday, November 4, 2024.

Performs targeted outreach to educate and engage target populations in non-emergent resources and services, identifies opportunities to proactively engage with the County's at-risk residents, develops intervention strategies tailored to meet individual needs by providing person-centered and trauma informed case management; identifies opportunities for early interventions; develops case management plans that coordinate services across multiple County agencies and community resources and services to reduce over-utilization of 911 services for non-emergency needs; performs other duties as assigned.

Essential Duties

Essential Duties

• Maintains current knowledge of diagnostic techniques, counseling approaches, service modalities used for SUD client service delivery;
• Facilitates educational groups regarding substance use, personal, family and lifestyle management;
• Develops targeted-community outreach initiatives;
• Applies strengths-based, person-centered perspective in order to nurture and develop the client's individual strengths;

Additional knowledge, skills and abilities include:

• Sound working knowledge of signs and symptoms of mental illness, substance use disorders, behavior management and early indicators of crisis;
• Sound working knowledge of professional boundaries and recovery model;
• Sound working knowledge of the stages of change and recovery as well as signs of distress and crisis;
• Sound working knowledge of HIPPA, Human Rights and all confidentiality laws and policies;
• Sound working knowledge of the Agency Compliance Plan, Code of Ethics, Confidentiality, Fraud Policy, Human Rights Plan, Blood Borne Pathogens, Cultural Competency, HIPPA Regulations, Incident Reporting, and Violence Management;
• Sound working knowledge of consultative approach in decision-making;
• Sound understanding of the impact of trauma;
• Ability to appropriately apply the principles of individual choice and self-determination;
• Excellent attention to detail and organization skills with the demonstrated ability to plan and complete work assignments accurately and in a timely manner within established deadlines, specifications and regulations;
• Ability to accurately multi-task;
• Personal accountability and professional integrity;
• Ability to model and communicate the importance of self-advocacy as a component of recovery/wellness;
• Ability to read, and consistently comprehend, interpret, apply and communicate policies accurately;
• Sound judgement with sound critical thinking and problem solving skills;
• Sound interpersonal skills, including good written and verbal communication skills, with the ability to interact professionally with diverse audiences of consumers, family members, internal and external staff, regulators and other relevant stakeholders and maintain effective therapeutic and working relationships with appropriate boundaries;
• Ability to work independently and as part of a team;
• Ability to collaborate effectively to establish and maintain respectful trusting, positive working relationships with relevant internal and external stakeholders;
• Sound computer skills with the ability to use computer and typical business software, proprietary software and applications to complete assigned tasks;
• Sound math skills necessary to perform accurate calculations.

Minimum Qualifications

Four (4) year degree in a relevant field such as social work and four (4) years of relevant experience in case management or community-based care outreach and coordination; OR, any equivalent combination of experience and training which provides the necessary knowledge, skills and abilities.

Additional Information

Valid driver's license to perform assigned duties at various locations Countywide and locally.

May be required to travel and work a flexible or on-call schedule to meet consumer and administrative needs..

Criminal history record check and fingerprinting of all employees in authorized and hourly safety sensitive positions.

How To Apply

Closing Date: This position closes on Monday, November 4, 2024.

You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though https://henrico.gov/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.gov.

Minimum Salary 66352

Maximum Salary 122058

Currency USD

Main Organization General Government

General Government

Employment Status Permanent Fulltime

Permanent Full-time

Amount of Travel

Work At Home