Center Manager

Job Requirements

The Role

The center manager role is a crucial position at Quest Global, whose primary purpose of the role is to balance the needs of our employees, our customers, and our company in the development of business strategies and policies. One key responsibility is the development and mentoring of program managers and project leaders to ensure a healthy business and a good working environment with strong employee engagement. Center managers are the face of Quest Global to our employees and our customers, and as such are expected to demonstrate integrity and lead by example. It's a challenging role, but will be extremely fulfilling for those with the right disposition to develop leaders and delight customers.

Job Functions

To sponsor and manage the delivery of all the programs, projects and the related non project work through optimum resource utilization and adherence to quality and technical standards. Lead a team of direct reports, remove barriers, and meet expectations. Effective delegation, team development, workload & project tracking, and identifying new resources to hiring onto the team will be essential for the manager's success. Additional responsibilities include ensuring that the team develops and executes with a mix of leadership and program responsibilities.

• Develop and mentor program managers and team leads in their responsibilities to foster an accountability culture and maintain a healthy, effective team
• Champion employee engagement throughout center and promote a good working environment for all employees in line with Quest Global values and culture
• Make critical decisions to balance needs of stakeholders (customers, employees, and the company), and develop site-specific strategies in line with business unit strategies and market conditions
• Cascade business strategies through goal-setting and appraisal processes
• Build relationships with existing and new customers, identify opportunities, propose solutions, and review program performance; work with account management to write proposals for new business development
• Promote a quality culture and administer systems that ensure consistent business excellence
• Sponsor and oversee critical projects to ensure customer satisfaction, business performance, and efficient use of resources; address customer and personnel issues to ensure a healthy center and a positive working environment.
• Analyze and forecast business performance to drive continuous improvement of the business, implement new business models, and institute best practices

Work Experience

• Bachelors in Engineering or Management preferred with at least 10 years of management experience required; experience in engineering services and aerospace is preferred
• Demonstrated global mindset and ability to collaborate effectively across cultures
• Self-motivated and ability to work independently, with change management experience and a track record of challenging the status quo
• Ability to communicate and present effectively and clearly with management, peers, team members, and clients
• Ability to interact with suppliers and customers
• Experience with project management preferred, Quest Global experience with IPMS a PLUS
• Enjoy people and dynamic teams with diverse experiences. We have fun together!
• US Citizen required due to the nature of the work