Certified Salesforce Administrator

Job title: Certified Salesforce Administrator

Reports to: Salesforce Enterprise Architect

Department: Marketing

Location: Alpharetta, GA (Hybrid)

Grade: 17

Our Company:

Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.

Job Summary:

We are looking for a proactive, team-oriented Certified Salesforce Administrator with a passion for leveraging Salesforce technology to enhance our business processes. In this role, you'll play a key part in the daily support, maintenance, and optimization of our Salesforce instance, staying current with release updates and new features. You'll collaborate with our Salesforce team to refine architectural solutions that streamline sales, marketing, onboarding, implementation, supplier enablement, risk/underwriting, and customer service operations. Working closely with executives, end users, stakeholders, and developers, you'll identify opportunities to implement best practices and drive impactful improvements. Success in this position requires critical thinking, initiative, curiosity, and the ability to juggle multiple priorities with a commitment to excellence.

RESPONSIBILITIES:

• Manage all aspects of user onboarding, security, permissions, and license administration.
• Perform proactive maintenance, including applying release updates and monitoring system health.
• Support the Admin team in developing Standard Operating Procedures (SOPs), documenting best practices, and delivering training.
• Train new users and introduce seasoned users to new Salesforce features and functionality.
• Build touchpoint cadences using Sales Engagement and the native Salesforce Dialer optimizing processes to boost sales efficiency.
• Oversee user support tickets and functionality enhancement requests, ensuring timely resolution.
• Handle data management, including imports, exports, deduplication, and reconciliation.
• Assist in transitioning security architecture from Profiles to Permission Sets.
• Design and implement changes to objects, fields, validation rules, formulas, page layouts, record types, and Lightning pages.
• Determine relevant metrics, to design and deliver reports and dashboards to multiple business unit leaders and end users.
• Utilize Salesforce Flow to automate processes and enhance user experience.
• Collaborate with 3rd party consulting firms.
• Embrace a service-oriented mindset, supporting end users and driving organizational success.

MINIMUM REQUIREMENTS:

• Strong knowledge of Salesforce best practices and core functionality.
• 2+ years of experience as a Salesforce Administrator.
• Proficiency in Sales Cloud; working knowledge of Service Cloud.
• Salesforce Administrator Certification (ADM-201).
• Expertise in managing user access, roles, and permissions.
• Solid data management skills (e.g., data imports, quality control).
• Basic proficiency in Microsoft Excel or Google Sheets.
• Ability to design and implement processes, driving user adoption through training and change management.
• Experience conducting discovery sessions with end users to create actionable user stories.
• Excellent written and verbal communication skills, comfortable engaging with all organizational levels.
• Adaptability to a dynamic environment with shifting priorities.
• Self-motivated, results-driven, and able to work independently and as part of a team.
• Strong work ethic with a positive, "do what it takes" attitude and pride in delivering quality results.

PREFERRED SKILLS:

• Experience with Pardot (Marketing Cloud Account Engagement).
• Familiarity with SCRUM or Agile project management methodologies.
• Knowledge of tools such as DemandTools, Jira, Rollup Helper, Formstack, Own, Slack, Salesloft.
• Advanced Administrator Certification (ADM-301).

Compensation and Benefits:

• Compensation: $76,802 - $100,000
• End of Year Discretionary Bonus
• Unlimited PTO after year 1 (3 weeks to start)
• Medical, Dental & Vision
• 401k Match
• Education Expense Reimbursement
• Gym Membership Reimbursement
• HSA and FSA
• Employee assistance program (EAP)

Traditional Physical Requirements

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.