Change Manager
Apply NowCompany: Futran Tech Solutions Pvt. Ltd.
Location: Saint Louis, MO 63129
Description:
Role-Change Manager
What you will do:
Be a point of contact in coordinating all levels of change within the enterprise
Perform change reviews with implementers and stakeholders to ensure adherence to policy
Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes
Review and analyze change metrics and report metrics to leadership
Monitor and maintain the functionality of change management systems and applications
Develop and maintain procedural documentation
Train stakeholders in change policies, processes, and procedures
Audit the completeness and accuracy of all changes using the ServiceNow Platform
Proactively detect and prevent conflicts in change schedules
Collaborate with subject matter experts to refine processes and procedures to deliver and maintain service more efficiently
What you'll have an immediate impact on:
Ensuring that the change process is followed and that changes meet established guidelines and procedures.
Managing the risk associated with the Digital change portfolio and ensuring stability within the environment.
Qualifications
What experiences you'll need:
Bachelor's degree in engineering, computer science, computer information systems, management information systems or a related field of study,
Three+ years' experience in a technology change management program focused on ensuring relevant change management procedures, controls, and best practices are followed,
Excellent oral and written communications skills, including experience working and communicating with leaders,
Experience with the following Microsoft tools - Microsoft Excel, SharePoint, Microsoft Project, Visio
What may set you apart:
ITIL and/or change management certifications,
Experience with other ITIL practices - (problem management, event incident management, incident management)
Experience with ServiceNow and JIRA,
Understanding and experience with AGILE best practices
Experience in the financial services industry
DevOps experience,
Development experience,
Mandatory Skills
ITIL Change Mgmt
Additional Skills
Agile-Scrum-CIS
What you will do:
Be a point of contact in coordinating all levels of change within the enterprise
Perform change reviews with implementers and stakeholders to ensure adherence to policy
Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes
Review and analyze change metrics and report metrics to leadership
Monitor and maintain the functionality of change management systems and applications
Develop and maintain procedural documentation
Train stakeholders in change policies, processes, and procedures
Audit the completeness and accuracy of all changes using the ServiceNow Platform
Proactively detect and prevent conflicts in change schedules
Collaborate with subject matter experts to refine processes and procedures to deliver and maintain service more efficiently
What you'll have an immediate impact on:
Ensuring that the change process is followed and that changes meet established guidelines and procedures.
Managing the risk associated with the Digital change portfolio and ensuring stability within the environment.
Qualifications
What experiences you'll need:
Bachelor's degree in engineering, computer science, computer information systems, management information systems or a related field of study,
Three+ years' experience in a technology change management program focused on ensuring relevant change management procedures, controls, and best practices are followed,
Excellent oral and written communications skills, including experience working and communicating with leaders,
Experience with the following Microsoft tools - Microsoft Excel, SharePoint, Microsoft Project, Visio
What may set you apart:
ITIL and/or change management certifications,
Experience with other ITIL practices - (problem management, event incident management, incident management)
Experience with ServiceNow and JIRA,
Understanding and experience with AGILE best practices
Experience in the financial services industry
DevOps experience,
Development experience,
Mandatory Skills
ITIL Change Mgmt
Additional Skills
Agile-Scrum-CIS