Chief Clinical Officer, Buffalo, NY FT

JOB SUMMARY

The Chief Clinical Officer will provide direct oversight of all Licensed and Clinical programs, by planning, directing, and coordinating the daily functions and future development of peer-operated programs that support individuals experiencing mental health crises and/or emotional distress to stay out of hospital emergency rooms (for behavioral health reasons) and/or psychiatric inpatient programs. This position reports to the Chief Executive Officer.

ESSENTIAL FUNCTIONS:

Budgetary responsibilities including but not limited to monitoring the on-going expenditures in relationship to the budget, manages the facility within budgetary constraints, seeks guidance from the Finance Department as needed to meet budgetary responsibilities. Ensuring that agency procedures are followed for all purchases.

Make & review required clinical determinations within regulatory guidance related to service delivery.

Oversee Directors on the day to day activities directly related to providing services; supervising program staff.

Maintaining a positive and respectful attitude with staff, consumers and providers.

Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes.

Work with Directors to assist in managing staff, work schedules, and assigning specific duties.

Coordinates and maintains relationships with clients, community agencies, providers, governmental entities and others as required by the contract and management.

Attends and participates in external and internal planning, coalition and collaboration meetings.

Working with Administration and Senior Management on agency growth and development.

Work in collaboration with various agencies, hospitals, counties and partners in marketing and utilizing the programs.

Timely review and completion of quality documentation necessary for regulatory submissions, inspections, statistical and board reports.

Manages outcome and performance based measures and reports all required information to senior staff monthly.

Ensures all HIPPA, Federal and State confidentiality regulations are adhered to.

Refine and implement departmental policies, goals, objectives, and procedures, conferring with the Chief

Executive Officer, other senior level administration, and staff members as necessary.

Plan and conduct training programs and forums including but not limited to; essential job duties and responsibilities for staff, ongoing training and development, as well as company policies and procedures.

Follows all agency policy and procedures in handling any crisis or issues that may arise.

Frequent travel required to fulfill job responsibilities in various counties throughout Western New York.

ADDITIONAL RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

Manages employees and is responsible for the overall direction, coordination and evaluation of these employees. Carries out supervisory responsibilities in accordance with the organization's policies. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPLEXITY OF WORK AND DECISION MAKING:

Works in accordance with policies and regulations which may require judgment, initiative, creativity and the ability to deal with complex factors and making of decisions based on conclusions for which there may be little precedent.

AUTONOMY AND ACCOUNTABILITY:

Works from general objectives (such as governmental and agency compliance standards) and broad and varying policies, procedures, rules or precedents with significant functional guidance. Refers specific cases to Chief Program Officer and/or Chief Executive Officer for clarification or interpretation. Review by supervisor focuses on achievement of the objective and not necessarily on the means, except when required to ensure compliance with regulations.

TECHNOLOGY, EQUIPMENT OR TOOLS:

Microsoft Office skills including Excel, Word, Power Point and Outlook. Evidence of skills demonstrated by the ability to perform all of the basic functions within each program; including but not limited to maintaining a calendar, sending e-mail, creating letters, creating presentations for training or marketing, as well as the ability to create and edit workbooks. General office equipment is used including fax machine, computer and phone system.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands and eyes to drive from office to office, over (100) one hundred miles per day, as well as in using a computer or other technologies. The employee frequently is required to see, talk and hear. The employee is occasionally required to stand, walk, climb stairs and reach with hands and arms. The employee may need to lift and/or move up to (35) thirty-five pounds. The noise level in the work environment is usually light.

EDUCATION & EXPERIENCE:

• A Masters' Degree in Human Services, or related field accompanied by a minimum of (4) four years of experience providing mental health services and (5) five years of supervisory experience.

And

• Must have LMHC, LMSW, LCSW license to practice
• And
• Completion of a peer advocacy training program or related certification is preferred. Academy of Peer Services Certification must be completed within the employees first 6 months in this position if the employee is not currently certified.

And

• Must have a valid Class D Driver License, reliable transportation and automobile insurance. And
• Must have had active participation in mental health self-help activities, peer support or peer advocacy programs or recipient-run organizations or similar experiences or programs.

KNOWLEDGE, SKILLS & ABILITIES:

• First-hand experience navigating mental and behavioral health services for oneself and/or family
• General knowledge of recipient benefits, governmental processes, consumer rights case management, operations of the agency and effective advocacy skills.
• Ability to develop long-term plans and programs and evaluate success.
• Well-developed management skills with regard to both principles and people, including the ability to motivate others; leading by example.
• Persuasive customer service skills.
• Strong written and verbal communication skills.
• Ability to handle challenging situations with tact, diplomacy, and confidence.
• Ability to interact with individuals at all levels of the organization; communicating with respect and clarity.
• Strong analytic and problem solving skills.
• Excellent organization and administrative skills.
• Ability to plan and prioritize to achieve a defined objective.

• Effective at managing and measuring work.
• Ability to work independently devising new methods, adapting or changing standard procedures to meet new conditions, and making decisions guided by precedent within the limits of established policies.
• A valid driver's license with personal vehicle and automobile insurance.
• Proficient in Microsoft Office Suite.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Recovery Options Made Easy, is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Recovery Options Made Easy, will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact Colleen Hutchinson at Recovery Options Made Easy