Chief Operating Officer

Job Details

Job Location
Sacramento Regional Program Center - Sacramento, CA

Position Type
Full Time

Salary Range
$170000.00 - $185000.00 Salary/year

Description

The Chief Operating Officer (COO) is responsible for and provides strategic direction to all core mission delivery functions of the organization, including the After-School Clubs program, Volunteer-Led Troops program, the Girl Scout Leadership Experience (GSLE), the Girl Scout Cookie Program, the customer care team, and marketing/communications. They create and oversee the strategy to maximize customer engagement, support, acquisition, and retention. The COO ensures that optimal tools, systems, procedures and processes are in place to serve the customer and advance the GSHCC mission. They are a key member of the Chief Officer team and Executive Team, help lead the strategic planning process, and engage with the Board of Directors.

Supervisory responsibility for vice presidents, senior directors, and directors.

• Lead and oversee all aspects of the After-School Clubs (ASC) business unit.
• Ensure key growth strategies of the ASC program are developed and implemented.
• Analyze and evaluate plans to achieve ASC program metrics; ensure metrics are met.
• Manage a portfolio of work directly impacting the achievement of ASC program goals and metrics.
• Establish and steward relationships with local and state-wide extended learning organizations and professionals.
• Maintain a solid understanding of extended learning funding sources, policy, and overall direction of state-wide programs.
• Ensure the development of, and participate in, key school- and district-partner relationships.
• Lead and oversee all aspects of the Volunteer-Led Troops (VLT) business unit.
• Ensure the VLT program is meeting the needs of girls and volunteers.
• Periodically monitor and adjust the volunteer support structure to ensure goals are being met.
• Ensure each pillar of the GSLE-STEM, life skills, entrepreneurship, and outdoor adventure-is appropriately represented in GSHCC program offerings.
• Oversee all aspects of the Girl Scout Cookie Program, ensuring goals are met.
• In collaboration with the CFO and the Cookie Program team, determine optimal Cookie Program goals.
• Maintain and steward the relationship with the Cookie Program baker.
• Ensure the customer care team meets or exceeds established response metrics.
• Provide guidance and insight into the councils marketing and communication efforts.
• Oversee the Representative Assembly and Board Representative Committee, ensuring these aspects of the governance structure are supported and implemented.
• Actively participate in the Chief Officers team, building collaborative relationships with the other officers of the organization.
• Facilitate the Executive Team meetings, co-creating the agendas with the CEO.
• Develop a discipline for monitoring, reporting, and achieving council metrics.
• Engage in an iterative process of understanding customer issues and goals, assessing the organizational impact and, if necessary, realigning council deliverables and processes.
• Develop customer relationships that enhance loyalty and enable greater customer insight and understanding.
• Lead customer engagement initiatives to update, modify, and adapt organizational structures and processes to support changing needs.
• Ensure operational goals and budgets are developed, implemented and evaluated in all areas of responsibility.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Lead through discipline, inspiration, and accountability.
• Perform other duties as may be assigned or delegated.

Qualifications

KNOWLEDGE, SKILLS, ABILITIES, and BEHAVIORS

• Bachelor's degree required; master's degree preferred.
• Ten to 15 years of related experience including overseeing youth-based program development, management, and partnerships.
• Significant leadership and collaboration skills with proven ability to manage effectively in a demanding environment.
• A skillful internal and external communicator with the ability to build relationships and influence at all levels.
• Ability to take on issues fearlessly and quickly.
• A strategic and systemic thinker with experience translating vision into operational priorities.
• Open to lifelong, continuous improvement; aware of self and impact on others; responsive to feedback.
• Strong decision making and problem-solving skills with the ability to see multiple perspectives.
• Willing to make change and remain flexible in a dynamic environment.
• Creative and innovative with the ability to inspire a team to execute on strategy.

PHYSICAL REQUIREMENTS

• Able to lift and carry 25 pounds.

WORK HOUR/TRAVEL

• Willingness to work a flexible schedule and travel as required.
• Some remote work possible.

GSHCC Community Statement

Girl Scouts Heart of Central California (GSHCC) is a girl-centric and performance-driven community. As a collective, we care about each other, are sincere and relational with a strong sense of purpose.At the heart of our work is a belief that diversity, equity, inclusion and racial justice-both in concept and in practice-are critical to our success. Across 18 counties, our girls, volunteers, alumnae, and staff comprise diverse communities and identities that encompass ability, ethnicity, gender identity, political affiliation, race, religion, sexual orientation, and socioeconomic status.We acknowledge the historical impacts of systemic racism and oppression that affect our Girl Scout family and society,which continue to have an impact today. GSHCC is wholly committed to building an anti-racist and anti-oppressiveenvironment. It is a Girl Scout Movement-wide journey based on respect for one another. We find strength in the knowledge that we embark on this journey together. At GSHCC, our mission is to build girls of courage, confidence, and character, who make the world a better place. We offer a diverse and inclusive array of programming and perspectives with the goal of ensuring all girls, volunteers, and staff have a safe space, where they can learn and grow and be their authentic selves. As a member of this community, I have certain responsibilities and use the following principles to guide my actions:

• I build trust and relationships
• I engage in honest conversations
• I collaborate and urgently solve problems
• I act with integrity
• I am aware of my biases
• I embrace accountability
• I work effectively and efficiently
• I am courageous