CJA analyst
Apply NowCompany: Tata Consultancy Services
Location: Irvine, CA 92620
Description:
Salary Range: $120,000-$160,000 a year
Roles & Responsibilities
Monitoring: 24X7 Monitoring the performance and health ofthe Customer Journey Analytics and Adobe Experience Platform systems to ensureoptimal functioning and adherence to defined service level agreements.
Troubleshooting: Identify and resolve issues related to theCustomer Journey Analytics and Adobe Experience Platform, including but notlimited to system errors, data discrepancies, and integration problems.
Support: Provide technical support to Dev teams and Businessstake holders from multiple lines of businesses, including answering queries,troubleshooting problems, and offering guidance on system usage and bestpractices.
Incident Management: Manage and resolve incidents related tothe CJA and AEP systems, ensuring timely resolution and minimal impact to usersand business operations.
Documentation: Maintain accurate documentation of CJA andAEP processes, including standard operating procedures, troubleshooting guides,and knowledge base articles.
Collaboration: Collaborate with cross-functional teams,including marketing, data, and IT teams, to ensure smooth coordination andresolution of issues.
Deployment Support: Support deployment activities andparticipate in pre deployment KT sessions and review design documents,inventory and go-live checklist
Oncall rotation: Willingness to work in a 24x7 shiftrotation to provide round-the-clock support coverage.
Generic Managerial Skills Communication:Excellent written and verbal communication skills to effectively interact withusers and stakeholders, explain technical concepts, and provide support.
Collaboration: Ability to work collaboratively in a teamenvironment and coordinate with multiple stakeholders to achieve common goals.
Documentation: Strong documentation skills to maintainaccurate records of processes, troubleshooting steps, and knowledge basearticles
Salary Range: $120,000-$160,000 a year
Roles & Responsibilities
Monitoring: 24X7 Monitoring the performance and health ofthe Customer Journey Analytics and Adobe Experience Platform systems to ensureoptimal functioning and adherence to defined service level agreements.
Troubleshooting: Identify and resolve issues related to theCustomer Journey Analytics and Adobe Experience Platform, including but notlimited to system errors, data discrepancies, and integration problems.
Support: Provide technical support to Dev teams and Businessstake holders from multiple lines of businesses, including answering queries,troubleshooting problems, and offering guidance on system usage and bestpractices.
Incident Management: Manage and resolve incidents related tothe CJA and AEP systems, ensuring timely resolution and minimal impact to usersand business operations.
Documentation: Maintain accurate documentation of CJA andAEP processes, including standard operating procedures, troubleshooting guides,and knowledge base articles.
Collaboration: Collaborate with cross-functional teams,including marketing, data, and IT teams, to ensure smooth coordination andresolution of issues.
Deployment Support: Support deployment activities andparticipate in pre deployment KT sessions and review design documents,inventory and go-live checklist
Oncall rotation: Willingness to work in a 24x7 shiftrotation to provide round-the-clock support coverage.
Generic Managerial Skills Communication:Excellent written and verbal communication skills to effectively interact withusers and stakeholders, explain technical concepts, and provide support.
Collaboration: Ability to work collaboratively in a teamenvironment and coordinate with multiple stakeholders to achieve common goals.
Documentation: Strong documentation skills to maintainaccurate records of processes, troubleshooting steps, and knowledge basearticles
Salary Range: $120,000-$160,000 a year