Claims Consultant - Construction P&C, ATL, CLT, FL
Apply NowCompany: Lockton
Location: Atlanta, GA 30349
Description:
Job Summary:
Requirements:
- Construction Claims experience with Builders Risk, OCIP, CCIP, Real Estate discipline claims industry knowledge and contacts
- An eagerness and enthusiasm to learn and be a part of the Risk Services Practice
- Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
- An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients' needs
- An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
- Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance
- Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues
- Evaluate claim processes and author solutions for improvement. This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.
- Participate in formal presentations to prospective and current clients. Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.
- Development of Claims Reporting Procedures for external clients
- Developing and maintaining Service Plans for external clients
- Ensure that Lockton policies, procedures and standards are followed
- Deliver customer service as directed
- Attend staff meetings, department meetings, educational workshops, and industry and trade meetings
Requirements:
- Bachelor's degree in a business-related program or equivalent education and/or experience required.
- Industry designations a plus: AIC, CIC, ARM, or CPCU
- 5 to 10+ years claim experience with insurance broker, carrier or third-party claim administrator
- Strong knowledge of commercial property/casualty coverages and claims
- Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
- Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients
- Ability to organize, analyze & present claims/loss data
- Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports
- Proven ability to organize & manage time in order to meet deadlines
- Demonstrated ability to understand and execute oral and written instruction
- Demonstrated professional and tactful negotiation and persuasion skills
- Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
- Ability to communicate professionally with internal and external clients and develop strong client relationships
- Demonstrated analytical and problem-solving skills, including research and investigation
- Demonstrated understanding of when to proceed alone and when to involve other Associates
- Extensive insurance industry knowledge through experience and/or course work
- Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner