Client Experience Manager IV
Apply NowCompany: One Workplace
Location: Seattle, WA 98115
Description:
Overview
We are One Workplace. We believe that people with a purpose need a place to be their best. From Seattle area skyscrapers to the Pacific Northwest's premier Universities and medical facilities, we design insightful spaces with the latest technology providing our clients an environment that embodies their image and encourages success. Our drive to support our clients has helped us expand our footprint and now it's time to expand our team.
One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Compensation range: $110,000-$130,000/year
One Workplace Benefits:
Location: Seattle, WA (hybrid on-site 3 days a week, fully on-site while training)
Position Summary
POSITION OVERVIEW
The Client Experience Manager IV will be a strategic leader in building and maintaining important customer relationships with designers, clients, brokers, and project managers through exceptional execution of furniture projects. The Client Experience Manager IV is an advocate of designers/clients who illustrates excellence in problem solving and is a collaborative team member. CEMs manage and assist in growing client base by identifying and positioning on-going sales opportunities in conjunction with potential new business. The Client Experience Manager IV promotes products and services to ensure client satisfaction from the first interaction, into the execution of sales, through project completion. The individual understands and supports enterprise goals both with the internal team and the external market. The Client Experience Manager IV will execute exceptional account management through business opportunities provided by Sales Management.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Directs account level activity
Collaborates with management to set account and/or market financial goals
Engages with business development to develop account and/or market growth plans and directs activity within the account to team to execute plan
Serves as a thought leader and subject matter expert for client engagement
Manages backlog, invoicing and aging reports for account
Works and mentors junior Client Experience Managers
KNOWLEDGE, SKILLS, & ABILITIES
Confident in owning and presenting complex information to C-suite level stakeholders
Demonstrated experience in account and/or market growth
Proactive sales approach requiring strategic thinking with the ability to conduct market analysis and shift strategies as needed
EDUCATION/EXPERIENCE
Minimum of seven years' experience in sales, marketing or project management role in the furniture industry
We are One Workplace. We believe that people with a purpose need a place to be their best. From Seattle area skyscrapers to the Pacific Northwest's premier Universities and medical facilities, we design insightful spaces with the latest technology providing our clients an environment that embodies their image and encourages success. Our drive to support our clients has helped us expand our footprint and now it's time to expand our team.
One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Compensation range: $110,000-$130,000/year
One Workplace Benefits:
- 15 days of PTO
- 9 Paid holidays
- Medical/Dental/Vision Insurance
- Profit Sharing
- 401k + Employer Match
- Wellness App with reimbursement of up to $500/year
Location: Seattle, WA (hybrid on-site 3 days a week, fully on-site while training)
Position Summary
POSITION OVERVIEW
The Client Experience Manager IV will be a strategic leader in building and maintaining important customer relationships with designers, clients, brokers, and project managers through exceptional execution of furniture projects. The Client Experience Manager IV is an advocate of designers/clients who illustrates excellence in problem solving and is a collaborative team member. CEMs manage and assist in growing client base by identifying and positioning on-going sales opportunities in conjunction with potential new business. The Client Experience Manager IV promotes products and services to ensure client satisfaction from the first interaction, into the execution of sales, through project completion. The individual understands and supports enterprise goals both with the internal team and the external market. The Client Experience Manager IV will execute exceptional account management through business opportunities provided by Sales Management.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Directs account level activity
Collaborates with management to set account and/or market financial goals
Engages with business development to develop account and/or market growth plans and directs activity within the account to team to execute plan
Serves as a thought leader and subject matter expert for client engagement
Manages backlog, invoicing and aging reports for account
Works and mentors junior Client Experience Managers
KNOWLEDGE, SKILLS, & ABILITIES
Confident in owning and presenting complex information to C-suite level stakeholders
Demonstrated experience in account and/or market growth
Proactive sales approach requiring strategic thinking with the ability to conduct market analysis and shift strategies as needed
EDUCATION/EXPERIENCE
Minimum of seven years' experience in sales, marketing or project management role in the furniture industry