Client Management Expert
Apply NowCompany: Scor
Location: New York, NY 10025
Description:
Job Description
You will contribute to develop a client-centric mindset throughout the SCOR organization. You will work with the P&C Head of Client Management and VOC to implement a modern, efficient and simple Client Management framework, providing client facing teams with guidance, tools, training, analytics and information to grow clients' relationships in support of SCOR's business strategy. You will also ensure that clients' information is easily accessible throughout the organization.
Responsibilities
Vision: Contribute to the development of a sustainable framework for Client Management, in support of SCOR P&C's business vision and 3-year strategic plan.
Execution:
Communication and change:
Qualifications
Hybrid Work Policy: SCOR is committed to an "in-office" culture where people can collaborate, exchange ideas, and establish stronger working relationships while still providing flexibility. To support employee work-life balance and increase opportunities for employees to excel every day, SCOR operates with a hybrid working arrangement. SCOR employees work 3 days per week in an office with the flexibility to work 2 days per week remotely.
Pay Range for roles performed in New York: $97,500-$119,000 base salary per year. Actual salaries may vary based on various factors including but not limited to location, experience, role and performance. The range listed is just one component of SCOR's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives. In addition, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement saving plan, paid holidays and paid time off.
About Us
As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.
Working at SCOR means engaging with some of the best minds in the industry - actuaries, data scientists, underwriters, risk modelers, engineers, and many others - as we work together to find solutions to pressing challenges facing societies.
As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.
You will contribute to develop a client-centric mindset throughout the SCOR organization. You will work with the P&C Head of Client Management and VOC to implement a modern, efficient and simple Client Management framework, providing client facing teams with guidance, tools, training, analytics and information to grow clients' relationships in support of SCOR's business strategy. You will also ensure that clients' information is easily accessible throughout the organization.
Responsibilities
Vision: Contribute to the development of a sustainable framework for Client Management, in support of SCOR P&C's business vision and 3-year strategic plan.
- Bring new ideas as to what can be developed to support Client Management at SCOR
- Perform competitor's benchmark on Client Management approaches and establish differentiating plan
- Develop roadmap to execute on the vision, with clear milestones for implementation
Execution:
- Lead/Coordinate various workstreams defined in the framework (for example: client segmentation and associated value proposition, client manager roles and incentives definition, development of client manager trainings etc.)
- Build materials meant at helping client facing teams to manage their clients' relationship more efficiently (templates; marketing materials, key talking points, guidelines, newsletters, etc.)
- Advocate for the usage of CRM (Salesforce) and work with IT and Salesforce product owner to ensure the tool responds to our client management ambition with a straightforward access to updated and accurate client information and plans. Propose roadmap for evolution of the tool as needed.
- Perform clients' analytics on an ad'hoc basis and as needed working with internal business analytics teams
- Contribute to the development of briefing notes ahead of C-suite client's meetings and key industry events.
Communication and change:
- Communicate on the CM/VOC plans throughout the organization via the community of client champions (and support animation of this community with regular touchpoints)
- Collaborate with VOC colleague and contribute to the analysis interpretation and communication of the results of the VOC surveys to the business teams
- Lead the implementation of action plans and follow up of the action plans resulting from insights generated, including development of KPIs.
Qualifications
- Minimum a bachelor's degree in business/ marketing/communications/public Relationships or equivalent experience.
- A minimum of 5-year experience in a similar role in a B2B environment
- Knowledge of a Client Relationship Management system such as Salesforce
- Passion for understanding client needs to effectively manage client interactions
- Excellent interpersonal skills with proven ability to establish rapport
- Proficient in Excel and Power Point and data visualization tools (Power BI and Tableau)
- Strong results orientation and organizational, follow-up and follow-through skills
- Excellent oral and written English communication skills.
- Proven ability to work cross-functionally in an international environment.
- Excellent problem-solving abilities and attention to detail
Hybrid Work Policy: SCOR is committed to an "in-office" culture where people can collaborate, exchange ideas, and establish stronger working relationships while still providing flexibility. To support employee work-life balance and increase opportunities for employees to excel every day, SCOR operates with a hybrid working arrangement. SCOR employees work 3 days per week in an office with the flexibility to work 2 days per week remotely.
Pay Range for roles performed in New York: $97,500-$119,000 base salary per year. Actual salaries may vary based on various factors including but not limited to location, experience, role and performance. The range listed is just one component of SCOR's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives. In addition, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement saving plan, paid holidays and paid time off.
About Us
As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.
Working at SCOR means engaging with some of the best minds in the industry - actuaries, data scientists, underwriters, risk modelers, engineers, and many others - as we work together to find solutions to pressing challenges facing societies.
As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.