Client Partner - Life Sciences

Client Partner Life Sciences
AI Solutions and Services

CapeStart Overview

CapeStart helps companies scale their AI innovation through our award-winning foundational GenAI platform MadeAi and applications. MadeAi-LR is the first application built to optimize the manual literature review process and achieve over 40% in savings. MadeAi-LR gives

life science literature reviews a centralized collaboration platform, automated efficiency, and transparency for workflow validation. MadeAi-LR was built in partnership with two top pharma companies and already has 6 of the top 20 pharma and other companies as customers.

Headquartered in Cambridge, MA, and delivery centers in India, founded 10+ years ago, CapeStart has over 600 employees.CapeStart's dedicated, integrated team of subject matter and technical experts serves 40+ global clients.

Job Overview

We seek a highly motivated and experienced Client Partner to join our team at CapeStart to promote MadeAi-LR. The Client Partner Life Sciences plays a critical role in creating, building, and growing client relationships for our life sciences solutions and services. As the Client Partner Life Sciences, you will collaborate with various stakeholders and drive business growth by identifying new opportunities within existing accounts and pursuing prospective new business.

Role & Responsibilities:

• Develop effective relationships with key senior-level decision-makers and influencers with prospective and existing customers
• Ensures complete understanding of customer's contract, engagement, and project requirements and works as a subject matter expert.
• Conducts regular status and strategy meetings with the customers to understand their needs and link them to CapeStart's services and AI Solutions.
• Works with the project management team from initiation through to completion, ensuring they meet the business requirements, quality, costs, and timeframes
• Act as the escalation point and relationship manager through implementation and/or service engagements
• 'Voice of the Customer' to Product Management, Marketing and Leadership
• Achieves revenue targets by increasing revenue spend per account.
• Facilitates client meetings, presenting all available information and status updates.
• Responds to escalated customer issues.
• Works under limited supervision to manage projects
• Works with the inside sales team for effective lead generation

Requirements:

• At least 7 years of account management and business development experience

• Experience selling solutions/services into the Pharma/ Life Sciences Industry

• Experience or interest in AI Solutions and Services
• Strong Relationship Management skills
• Experience with project management
• Location: Greater Boston Area preferred

Compensation & Benefits

• On target earnings $200,000+
• Stock Option Plan
• Health Insurance
• 401K and profit sharing
• Flexible work schedule, vacation policies