Client Services Team Leader

Client Services Team Leader

Location: New Jersey

Salary: Negotiable

Hybrid Working

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.

GLAS' vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.

The business currently comprises c.300 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $300 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Hong Kong and Dubai.

The role of Client Services Team Leader

Client Services Team Leader is responsible for managing 4-8 Client Services Associates. The Team Leader is responsible for overseeing the sub-team, with their responsibilities including the timely analysis of syndicated loan documentation, negotiation of operational deal terms and interpretation with Transaction Management and their legal representatives, the on-boarding and ongoing servicing of new clients

In addition to oversight responsibilities and acting as an escalation point for issues, the Team Leader is also responsible for a specific portfolio of syndicated loan transactions.

The Client Services Team Leader will collaborate with other Client Services Leaders and participate in strategic discussions and decisions which affect Client Services GLAS Americas

To be successful in your role

We are looking for a dynamic individual able to work in an entrepreneurial fast pace working environment. To be successful in this role you are an effective communicator

Responsibilities

• Oversight and management of team members reporting into them.
• Responsible for deal allocation and onboarding to team and managing portfolio/workloads of team members.
• Oversight of diary associated with their team.
• Responsible for ensuring that all client inboxes are reviewed throughout the day and a regular schedule is established with the team.
• Responsible for managing team coverage/PTO and workload allocation while team members are out (and coordination with Client Services Manager to ensure full coverage).
• Responsible for client escalation from team members and handling appropriately (and communicating appropriately with Client Services Manager).
• "Go To" resource for team member inquiries/issues.
• Liaison with global Team leaders for monthly team calls to discuss issues, best and consistent processes and practices, and information sharing.
• Management of account reconciliations for all account balances for Barclays / JPM.
• Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS.
• Monthly 1:2:1 meetings with team members.
• Responsible for coordinating maker/checker function among team members on reviews of all payments, notifications, and calculations
• Development of additional duties to enhance the company's systems and processes participating in global change workstreams and carrying out system testing as required.
• anaging direct reports on facilitating the following (while also managing the same processes for their own accounts which will be fewer in volume).
• Processing drawdowns, rollovers, rate fixes, pre-payments, redemptions, and maturities.
• Inputting relevant data into internal system, Solvas
• Generating and sending notices to Borrowers and Lenders within specific timeframes.
• Receiving and checking SSI's, initiating the call back process where necessary.
• Managing funds flow between Borrowers and Lenders
• Waterfall Provisions - understand and apply waterfall payments and disbursement process
• Agreements among Lenders - understand and apply servicing mechanics associated with this process
• Letters of Credit - tracking and understanding process of establishing and renewal
• Making payments through Barclays,net and JPM Access, arranging a foreign exchange transaction where appropriate
• Calculating and payment of principal repayments, interest, commitment, and other fees.
• Reconciling accounts.
• Handling of transfers ensuring requests comply with the transaction documentation and the collection of transfer fees. Understanding of deal documentation for inputting into the system or responding to Borrower / Lender queries.
• Dealing with client queries in a timely manner

Experience and Qualifications

• Proven examples of working to tight deadlines
• A high degree of detail and strong organisational skills
• A desirable degree in a finance or business related field
• Experience of operating in a similar role previously

Person Specification

• Strong attention to detail and ability to work to tight deadlines
• Flexibility to adapt to the changing needs of a growing business
• The ability to represent GLAS to high standards and expectations at all times

t's our people who make GLAS successful and we strive to recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity. We recognise that a more inclusive workplace allows ideas and a variety of points of view to trigger discussions or deliver innovative results.

Besides, we want people at GLAS to be successful - we are committed in your career development. We truly believe in and live by our values of stepping in, stepping up and standing out.

In addition to our commitment to a diverse workforce we are also happy to talk about flexible working to support