Client Success Manager (m/f/d)

Your Mission

Onboarding and Implementation

• Lead onboarding activities for new clients, including training on both self-service and managed-service platforms
• Oversee campaign configuration, segment setup, measurement tools, and tracking to ensure seamless implementation
• Ensure timely and accurate delivery of onboarding activities, meeting all service level agreements (SLAs) and deadlines

Customer Health Monitoring and Engagement

• Proactively monitor client health and campaign pacing, conducting regular check-ins to track satisfaction and performance
• Act as the main point of contact for client inquiries, addressing technical issues and escalating where necessary
• Provide strategic guidance and operational support to clients, helping them achieve their goals and optimize usage of Adsquare's solutions

Strategic Advice and Long-term Partnership Building

• Collaborate with Sales Managers to identify upsell and cross-sell opportunities, actively participating in client pitches and account strategy development
• Engage in post-campaign activities such as reporting, collecting feedback, and conducting post-campaign surveys to foster long-term partnerships
• Maintain strong relationships through client education and industry insights, positioning Adsquare as a trusted advisor in Location Intelligence

Collaboration and Internal Coordination

• Work closely with internal teams (e.g., Partnerships, Product, Legal) to address evolving client requirements, propose solutions, and support product development
• Stay informed about integration updates and new offerings, ensuring the client experience remains current and valuable
• Support Sales Managers in pitch meetings, providing operational insight and technical expertise as needed

Data-driven Insights and Reporting

• Track and report on customer satisfaction, product usage, and performance metrics, sharing insights that support benchmarking and future planning
• Use tools like Tableau, Jira, and CRM systems to maintain up-to-date client data, helping inform both client strategy and internal process improvements

Operational and Process Improvement

• Continuously assess and improve internal processes to enhance client service quality and operational efficiency
• Manage billing, approvals, and contract documentation in collaboration with finance and legal teams

Your Profile

• Experience in client success roles within Ad Tech, digital marketing, or a similar industry, with a strong operational focus on campaign configuration and management
• Familiarity with programmatic advertising, data-driven solutions, omnichannel campaigns, and segment/measurement setups
• Strong collaboration skills with experience working across internal teams such as Product, Partnerships, and Legal to ensure comprehensive solutions for clients
• Detail-oriented, with excellent time-management skills and the ability to prioritize multiple tasks effectively
• Strong problem-solving abilities, with a focus on improving operational processes and efficiency
• Ability to manage client-facing responsibilities, including troubleshooting, meeting support, and client entertainment to foster strong relationships
• Proficiency with tools like Tableau, Jira, CRM systems (e.g., Insightly), and other data analysis platforms
• Demonstrated ability to support multiple campaigns simultaneously while meeting service level agreements and deadlines
• You are fluent in English

Why us ?

On top of a competitive package...

• To encourage education and professional growth, we offer an individual yearly budget of 1.200
• To support mental health, we offer free access to a mental health platform, available worldwide
• You are entitled to 22 vacation days per year, +1 additional vacation day at every employment anniversary
• Health insurance (incl. Dental and Vision) plans, HSA, 401k
• We offer a monthly gym allowance
• Team events and company events
• We equip you with the latest hardware and provide you with all the tools you need to thrive