Clinical Manager

ELLIOTT PHYSICAL THERAPY

Clinical Manager JOB DESCRIPTION

JOB TITLE: Clinical Manager

EMPLOYER: Elliott Physical Therapy

DEPARTMENT: Clinical

REPORTS TO: Clinical Director: Erin Vecoli

EFFECTIVE DATE:

Summary: Oversees all Clinical operations in Elliott Physical Therapy clinic. Leads a team of PTs and collaborates with the Office Manager to produce an outstanding patient experience and productive clinic.

Responsibilities and Duties: "Responsible for building a successful clinical team"

• Oversees and directs professional and clinical matters. Responsible for all Staff Physical Therapist
• Handles routine inquiries, on-site discipline matters, delegation of patients, prioritizes patient care and therapist's time, to allow for each clinic to meet productivity goals and expectations
• Plans and performs educational activities, clinical studies, and staff meetings.
  
  • Once a month clinical discussion meeting: journal review/ topic discussions
  • Once a month clinical Staff meeting
• Gives direct patient care including evaluation and treatment planning:
  
  • Managing 1-3 FTE expected visits 50 per week
  • Managing 4-6 FTE expected visits 45 per week
  • Managing >7 FTE expected visits 40 per week

**Managers 1st responsibility is staff's productivity and then their own.**

• Collaborates with PTs and administrative staff regarding developing and implementing physical therapy plans of care.
• Maintains appropriate records/reporting.
  
  • Gives weekly and monthly reports of productivity (actual vs expected), cleanliness list, and CPT usage.
• Reports and interprets results of treatments. Assisting clinical staff to provide high quality evidence based care.
• Maintains a clean, safe, and healthy treatment and work environment.
• Trains new clinical Hires and Clinical Students.
  
  • What to look for in an interview: What makes a good Elliott PT?
  • Once new PT hired will be responsible for training and orientation
    
    • Announcement to staff about new hire: reach out to all departments
    • CM coordinates with other departments to ensure all orientation checklists are complete with in 90 days
    • CMs block off 60-120 minutes 1st day for 1 on 1 training: Using EPT training videos
    • CMs block off weekly 30-45 minute before new PTs day to discuss, answer questions, and clarify (judgment call for how long this is needed)
    • Schedule marketing and front desk meeting within 1st week
    • Take PT out for lunch with Darryl/Patti/CD/AD to help orient and give a picture of EPT.
• Assists with hiring and termination process
• Does quarterly reviews with all clinical staff
• Acts as Community Liaison with marketing director at Events/community relationships
  
  • Make sure PTs know what is expected at an event (showing up vs. Just showing up)
• Manager Orientation/ Continued training
  
  • Read One Minute Manager, Traction, 5 Levels of Leadership
  • Works closely with the Clinical Director to grow management skills, achieve company and clinic goals, upholding the company philosophies and core values
  • Attends and participates actively in bi-weekly Tuesday "Leadership book club"
• Able to fully understand and train PT's with appropriate Billing practices for all insurances

Supervisory Responsibilities:
Directly supervises PT staff within one clinic.
Holds quarterly and annual reviews with staff.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualifications:

• Well-rounded clinical experience
• Graduate of an APTA approved curriculum.
• Licensed by the appropriate state agency.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Demonstrated ability to plan and organize projects with acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Work in a team environment and provide productive feedback.
• Proficient in Google Suite.
• Proven leadership and customer service skills.
• Proven ability to handle multiple projects and meet deadlines.
• Good judgment with the ability to make timely and sound decisions.

Evaluated according to Clinical Manager Scorecard: See Below

Clinical Manager Agreed upon Responsibilities

Serve, Connect, Guide, Grow teams to create success

• Individualize approach
• Put teams success ahead of your own
• Frequent check ins
• Empower teams to be highly engaged participant in company success including events, treatments, etc
• Clinical discussions to ensure best quality of care
• Growing team volume to reach full potential of clinic (MAX FTEs)

Accountability for teams to uphold agreements

• Proper billing strategies
• Completing documentation in timely manner
• Hitting productivity, including themselves

Collaboration and strong united relationship with Office Manager

• Hold weekly meetings with CM/OM
• Discuss issues for following week and solutions to resolve them
• Weekly Emails
• Weekly meeting and sharing goals

Effective communication with teams

• Provide in the moment feedback to address issues, and help train our teams to reach success
• Hold monthly PT staff meetings with all clinical staff
• Hold quarterly/annual reviews with all clinical staff
  
  • Set quarterly and annual goals for PT growth

Administrative Tasks

• Weekly, monthly reporting presented to staff and leadership team in timely manner
  
  • Interpret reports and numbers to find issues, develop solutions, get results
• Payroll reporting
• Create Quarterly Rocks and carry out fully to fruition

Believe/carry out/Exemplify company philosophies and be able to train staff to do the same

• 100% POC's
• Providing high quality evidence based care
• Wellness Visits

Establish unique leadership style to carry out above agreements

• Participate in continued self learning and growth
• 5 hours per week devoted to Leadership learning

Agreed upon Skills/expectations

Score (5/5)

Improvements

Serve, Connect, Guide, Grow teams to create success

Empower/Accountability for teams to uphold agreements

Collaboration and strong united relationship with Office Manager

Effective communication with teams

Administrative Tasks

Believe/carry out/Exemplify company philosophies and be able to train staff to do the same

Effective Leadership style

Final Score

/35

COMPETENCIES:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication -Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.

Physical Demands and Work Environment:
Required to stand
Required to walk
Occasionally required to sit
Frequently required to utilize hand and finger dexterity
Continually required to talk or hear
Requires transportation

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.