Clinical Operations Associate

Nearly all disease will become treatable in our lifetimes. At the same time, drug discovery is quickly becoming an engineering discipline. There has never been a more exciting time for new biotech research to solve humanity's most fundamental problems.

At Mandolin, we're building the "last mile" delivery infrastructure to accelerate this unbounded future of cutting-edge drugs - cell/gene therapies and biologics for Alzheimer's, cancer, schizophrenia, genetic disorders, amongst many others. Reasoning-adept LLMs uniquely unlock the opportunity to bridge this market gap. We're starting with an "AI knowledge worker" for clinics administering these drugs, and then partnering with health insurers and pharma companies to bring drug breakthroughs to market at scale.

Ultimately, our mission is to substantially extend healthy human lifespans by minimizing the time it takes to bring life-changing drugs to patients.

We're a lean, aggressive team of former founders set on building a new generational incumbent in healthcare. We've raised substantial institutional funding from the best healthcare AI investors like SignalFire, Maverick, and ex-Thrive GP Gaurav Ahuja (including first institutional checks into rocketships like Hims&Hers, Ro, Grow Therapy, Cityblock, and Devoted Health).

Mandolin was founded by Will Yin and Rohit Rustagi - Stanford dropouts and second-time exited founders - alongside teammates from Google, Stanford, Genentech, and others.

Why work at Mandolin?

We've found market fit and are building out our founding team very quickly. Reasons to join:

• We have incredible market pull and are already working closely with some of the largest healthcare providers all over the country.
• We're solving a difficult technical problem, which unlocks a massive $30B+ market opportunity and enormous impact once solved.
• You'll get to define the future of the company from the ground floor, alongside a world-class team from Stanford, Google, and Palantir.
• We are building an in-office culture in SF, while still being able to hire the best talent from anywhere. We will offer relocation to accommodate our in-office culture.

Who we're looking for

You'd be a perfect fit for our team if you...

• Thrive in the 0-to-1 phase, bringing ideas from concept to reality with a strong sense of ownership.
• Are passionate about creating reliable, scalable, and efficient infrastructure for cutting-edge systems.
• Are relentlessly truth-seeking in technical solutions, product needs, and business goals.
• Are opinionated yet open to collaboration, balancing best practices with practicality.
• Have a passion for building elegant, robust systems and a knack for solving problems both at a high level and in the details.

What You'll Work On

• Support the development and implementation of AI-driven automation solutions for infusion centers, ensuring alignment with clinical workflows and regulatory requirements.
• Analyze operational data to identify inefficiencies and recommend process improvements to enhance revenue cycle management and administrative workflows.
• Work cross-functionally with product and engineering teams to refine AI-driven features based on real-world clinical operations challenges.
• Assist in designing and optimizing scalable processes to improve operational efficiency for both internal teams and customers.
• Conduct market research and competitive analysis to inform business strategy and product roadmap decisions.
• Collaborate with leadership to define key performance indicators (KPIs) and measure the impact of automation on clinical and financial outcomes.
• Partner with customers to understand their pain points, gather feedback, and ensure smooth adoption of automation tools.

Qualifications

• 3+ years of experience in healthcare operations, clinical administration, revenue cycle management, or a related field.
• Strong analytical skills with experience in data modeling, workflow optimization, or process automation.
• Familiarity with healthcare technology, electronic health records (EHRs), and regulatory considerations (HIPAA, CMS, etc.).
• Excellent problem-solving skills with the ability to navigate complex operational challenges in fast-paced environments.
• Strong communication and collaboration skills, with the ability to distill complex information into actionable insights.
• Experience working at an infusion center a plus.

If this sounds awesome, send us a note at hiring@mandolin.com.