Clinical Services Manager

Clinical Services Manager

If you are currently working at the Dilley, TX Facility and are interested in working at the Pearsall, TX Facility, please submit your resume immediately.

Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 36 years' experience in the Federal, military, and commercial marketplaces. SRI is seeking a full-time committed and passionate Clinical Services Manager to join our team to provide critical services to detainees in custody at the U.S. Immigration and Customs Enforcement (ICE) Health Services Corps (IHSC) Medical Facilities in support of the U.S. Immigration and Customs Enforcement (ICE) Health Services Corps (IHSC) Detention Center Healthcare contract opportunity.

SRI offers our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Description of Duties

The Clinical Service Manager supports the delivery of medical care services for detainees held in the custody of ICE at a detention facility through their role as the clinical services manager. They will provide direct patient care to detainees at their facility, who may include family units comprising of adult men, women, and their children, and will provide clinical oversight and direction for all aspects of clinical care at the facility.

Duties and Responsibilities

• Serves as the on-site medical authority within the scope of services provided by IHSC.
• Responsible for developing and coordinating all aspects of healthcare delivery at his/her assigned facility.
• Clinical supervisory authority over advanced practice providers (APPs), nursing staff, pharmacists, and medical assistants, including fulfillment of APP collaborative practice duties and requirements and delineation of scope of practice for medical assistants.
• Provides direct care to patients throughout the lifespan within physician scope of practice and performs functions in accordance with currently accepted practice defined by the profession, licensure, certification, and granted privileges.
• Provides age-appropriate screening, treatment, and patient instruction pertinent to the discipline and facility setting for acute and chronic conditions.
• Contributes to the production of the clinic with expectation to routinely see a patient at least every 30-45 minutes, depending on complexity of the patient encounter. This also includes signing of all assigned patient encounter notes daily. All chart reviews / co-signatures, referrals submissions/reviews, lab reviews, telephone encounters, actions, and message reviews are to be completed within policy guidelines. Oversees the care of patients housed in the medical housing unit.
• Assures appropriate diagnostic and therapeutic tests and services are available, utilized and monitored.
• Acts as the initial reviewer for all outside referrals/consults to specialty services not offered at the local facility.
• Expected to respond to and/or coordinate response to medical emergencies.
• Seeks guidance from IHSC medical leadership when needed to obtain information to address patient care concerns.
• Performs record keeping functions in accordance with program policies and position.
• Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position.
• Completes and passes all discipline specific competencies testing, initially and annually.
• Completes all initial, annual, and ad hoc training as required/assigned.
• Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities.
• Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational Memoranda, and accreditation standards as prescribed by ICE/IHSC.
• Attends and participates in general/medical staff meetings.

Required Education, Licensure, and Experience:

• Qualification for a physician's degree:
  • Have a Doctor of Medicine degree from a U.S. or Canadian program accredited by the Liaison Committee on Medical Education sponsored by the Association of American Medical Colleges and the American Medical Association (AMA); or
  • Have a Doctor of Osteopathic Medicine degree from a program accredited by the Commission on Osteopathic College Accreditation of the American Osteopathic Association (AOA); or
  • Be certified by the Educational Commission for Foreign Medical Graduates if you are a graduate of a medical school that is not located within a U.S. State or territory or other jurisdiction, or a Province or Territory of Canada.
• Current, full, and unrestricted license to practice medicine in the state in which the duty station is located. The license must be maintained in a permanent, full, and unrestricted status during the term of employment. Any changes to licensure must be reported to the employer immediately.
• Must have and maintain an unrestricted license from the Drug Enforcement Administration (DEA) to prescribe controlled medications in the state in which the duty station is located.
• Depending on the detention facility physician requirement, proof of completion of three years of medical specialty training in Family Medicine, Internal Medicine, Emergency Medicine, or Pediatrics leading to board eligibility in that field, with board certification preferred, and at least 1 year of directly related, professional experience performing professional or scientific work in a field of medicine providing direct patient-care services.
• A minimum of five years post residency experience providing direct patient care as a board certified or eligible physician in Family Medicine or Pediatrics.
• Family Medicine physicians working at family residential centers must be proficient to provide care to children and adults of all ages, to include the care of female health conditions, supervision of prenatal care, and care of chronic health conditions common to the primary care setting.
• A minimum of three years' experience in the provision of clinical supervision and leadership to other medical professionals and ancillary clinic staff.
• Must have and maintain one of the following certifications: Basic Life Support for health care providers through the American Heart Association, CPR for the professional rescuer through the American Red Cross or the American Safety and Health Institute.
• Experience in a detention/correctional or residential healthcare setting (preferred, not required).

Required Knowledge, Skills, and Abilities:

• Excellent current knowledge of the current standards of practice in clinical medicine.
• Mastery of managerial and administrative practices, to include expertise in routine management of ambulatory clinic functioning and responsibilities.
• Ability to review medical cases/records for appropriateness of care and provide recommendations for care management.
• High degree of independence, initiative, clinical judgment, and follow-through on a wide range of sensitive, complex, and clinical issues.
• Ability to serve proficiently as a clinical expert, providing technical assistance and consultation to clinic medical staff.
• Ability and proficiency to properly use equipment, materials and supplies involving primary care diagnostic and treatment procedures.
• Teaching experience acknowledging a level of expertise and capacity for developing and accessing clinical educational programs.
• Knowledge of issues confronting the healthcare delivery system, including specific problems and concerns of special population groups.
• Knowledge of program policies and guidelines, and operating procedures relating to healthcare delivery systems.
• Ability to work in a multi-cultural and multi-lingual environment.
• Ability to utilize telephone, video and in-person interpreter services to complete assigned duties if not fluent in a language understandable by patients being provided medical care.
• Ability to adapt to sudden changes in schedules and flexibility in work requirements.
• Ability to communicate proficiently in English (verbal and written) to develop positive rapport with patients, co-workers, and other stakeholders.
• Ability to establish and maintain positive working relationships in a multidisciplinary environment.
• Ability to navigate in an electronic work environment including electronic health records, web-based training, and communications.
• Moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook, and SharePoint.
• Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

Attributes and Professional Qualities:

• Strong oral and written communication skills.
• Excellent interpersonal skills.
• Clinical leadership experience.
• Critical thinking skills.
• Cultural competence to be able to serve a diverse patient population.
• Integrity and honesty.
• High degree of independence, initiative, and follow-through on sensitive and complex issues

Duty Hours/On-Call Requirements:

• This full-time position requires the incumbent to provide on-call coverage except while on approved leave, and the incumbent may need to return to the facility during non-core hours to provide care.
• IHSC operates 24/7/365. This position is required to respond with physical presence during an emergency activation.

Physical Demands:

• The work requires some physical exertion, such as long periods of standing; walking or jogging unaided over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment.
• The work may require specific, but common, physical characteristics and abilities, such as agility and dexterity, visual, and hearing capabilities.
• Must be able to respond to any medical emergency in the facility, via foot, within four minutes and perform CPR/emergency care standing or kneeling.
• Must have the ability to assist sick, injured, or aging detainees or staff exiting the building during an emergency.

Security Requirements:

• The Department of Homeland Security's Personnel Security Unit (PSU) must render a Preliminary Favorable Fitness Determination to be considered a qualified candidate.
• A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial and subsequent background investigations to meet the requirements of this position.
• Must be a U.S. Citizen or Legal Permanent Resident.
• You must have resided in the U.S. or its territories for three (3) or more years out of the last five (5) years.

SRI is an Equal Opportunity Employer and Affirmative Action Employer