Cloud Account Navigators

GridIron IT is seeking a Cloud Account Navigator local to Washington D.C.

Secret Security Clearance preferred.

Position Summary:

• Support GDIT's established managed service offering in a multi-cloud environment utilizing an ITSM/ITIL framework.
• Provide guidance and insight to the mission project owner/s on delivered cloud environments and technologies supporting their individual project needs, uncover and translate customer requirements, assist in the development of cloud technical product roadmaps, be front line to the mission project owner/s on our product delivery process and engineer/architect technical solutions across a host of unique product-lines including cloud-based environments, platforms, and CI/CD pipelines.
• Provide mission project owner/s insight into the cloud technologies and services supporting their business mission and end users.
• Understand and uncover technical requirements from out client's mission project owner/s.
• Work with our technical support and Project Management Office (PMO) teams to translate business requirements for our cloud technical teams to action.
• Work with our technical teams to architect secure, highly automated cloud IT services and processes that scale.
• Become well versed in our clients' Cloud enterprise toolchain to help mission projects owner/s better understand end-to-end IT solutions being delivered.
• Work with our cloud IT support teams to drive business focused initiatives that improve operational efficiency and scalability of the platform and applications that support individual mission project owner/s.
• Work with mission project owner/s and PMO to build a near and long-term technical product roadmap for each mission project owner.
• Be the primary technical liaison between our customer and our internal cloud IT support teams.
• Be the face delivery liaison to the mission business owner/s for our IT cloud supporting teams.
• Assist our customer with unique tasks including migration of client apps to the cloud.
• Assist PMO in the develop and own our customer delivery process to ensure seamless deployment of new capability.
• May be required to attend planning events or to work from a secured location.

Qualifications/Required Skills:

• 5+ years of experience in a customer facing, cloud consultative technical support, or professional services organization.
• Strong knowledge of AWS & Azure cloud services and their configurations.
• Experienced with DevOps engineering practices, comfortable with diverse technical problem sets across the tech stack.
• Experience in delivering platforms as a service (PaaS).
• Understand modern cyber security software and secure software systems with cloud-based infrastructure.
• Comfortable operating in environments subject to regulatory, compliance, and risk-based security requirements.
• Excellent client communication and interpersonal skills.
• Ability to look into the future and predict what features and tools our customer will want and need.
• Experience translating user requirements into cloud based technical requirements to be worked.
• Experience with CI/CD delivery or cloud services and solutions.
• Experience in a customer-facing role, with a high level of comfort leading client conversations related to translating business needs and how in place cloud technologies may or may not be able to meet those needs - work with cloud IT technical teams to identify solutions and alternatives.
• Experience with ServiceNow.
• Experience with ITSM/ITIL framework desired.
• Experience working with Agile teams desired.
• Active DOD Secret Clearance desired.
• Certifications with cloud technologies such as AWS or Azure desired.
• Bachelor's degree in computer science, engineering, or equivalent experience.
• Experience in providing IT support services within an ITSM/ITL framework.
• Experience in delivering ERP/SAP application solutions and services.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.