Cloud Administrator

Job Purpose

ABS' Software as a Service (SaaS) applications are critical for business operations. The Cloud Administrator is responsible for maintaining their reliability and functionality. The incumbent will support the SaaS applications including but not limited to CRM, ERP, Middleware, Enterprise Architecture Management, Business Rule Engine, Contract Management System, and eCommerce platform. Additionally, the Cloud Administrator will interface and support, as needed, the System Administrator team who mainly support infrastructure, identity management, cybersecurity, and meetings/events.

This role will advance the mission, strategy, brand, and growth potential of ABS through the secure, effective and impactful application of technology. This position reports to the Director of Technical Services.

Minimum Spiritual and Personal Commitment:

• Instructions: This section is required for all staff.
• Demonstrate a personal commitment to Jesus Christ.
• Identify with and participate in a Christian church and proactively seek to grow in their Christian faith.
• Actively participate in organizational prayer, devotional times, and organization-wide events.
• Maintain an exemplary standard of Christian ethics, behavior, and conduct within ABS and in their public and private life outside of ABS and always uphold ABS' Standards of Conduct and Affirmation of Biblical Community.
• Demonstrate Christian maturity in all interactions as displayed by good judgment based on biblical values and principles.
• Actively incorporate their faith in all aspects of their daily work.

Essential Duties and Responsibilities

• Setting up and configuring Cloud-based SaaS applications, ensuring they align with business requirements.
• Managing user access, permissions, and customizations within these platforms.
• Assisting with integrating Cloud-based SaaS applications with other systems.
• Ensuring data consistency, security, and compliance across platforms.
• Providing technical support to end-users in the use of applications.
• Monitoring licenses, subscriptions, and costs associated with Cloud-based SaaS applications.
• Working with Legal and our vCISO to ensure data privacy and compliance with regulations (e.g., GDPR).
• Collaborating with security teams to address vulnerabilities.
• Interacting with SaaS vendors, understanding updates, and evaluating new features.
• Secondary role of providing system administrator support with the priority being support of Cloud-based SaaS applications.
• Work with Manager and Director of Professional Development to coordinate and conduct training on the use of Cloud-based SaaS Applications at the organization.
• Assist in the management of O365 Teams, and SharePoint sites and libraries for file sharing.

Essential Skills and Competencies

• Passion for the Bible cause and its ability to impact lives
• Fervent belief in the mission of the American Bible Society
• Ability to write technical documentation for related projects
• Experience with Cloud-based SaaS Application Management
• Experience in project management, and change management in an enterprise environment
• Experience with cloud services configuration, maintenance and support
• Experience with web services is a plus
• Knowledge of NIST framework is a plus

Essential Traits

Self-motivated, initiative-taker, self-managed; excellent written and oral communications; excellent customer orientation, collaborative; reliable, follow-through on tasks and responsibilities, ability to multi-task; produce quality finished products with minimal rework; committed to continuous learning and improvement.

Qualifications:

Education: [Specify required education level.]

Experience: 3+ years of technology support preferably as a Systems Administrator

Technical Skills: [Detail the specific technical skills required for the role. Ensure the skills listed are essential for the role and aligned with the job's responsibilities.]

Certifications: [List any required or preferred certifications.]

Supervisory Responsibilities

• No direct reports

Office Location:

ABS Headquarters - Old City Philadelphia - hybrid work possible

Core Hours: 8:30 a.m. - 5:00 p.m.

Currently in office on Tuesday and Wednesday.

Additional Information:

• Background Check: Candidates must pass a background check as a condition of employment. This may include criminal history, credit check, and verification of employment and education history.
• Reference Checks: Employment is contingent upon satisfactory reference checks.
• Eligibility to Work: Candidates must provide proof of eligibility to work in the United States.
• Affirmation of Biblical Community: Candidates must sign and agree to uphold the ABS Affirmation of Biblical Community as a condition of employment.

American Bible Society is committed to providing equal employment opportunities to all applicants and employees, in accordance with federal, state, and local laws. We believe in the inherent dignity and worth of every individual, created in the image of God, and strive to reflect Christ's love and justice in our employment practices.

We do not discriminate on the basis of race, color, national origin, sex, age, disability, veteran status, genetic information, or any other protected status. Our commitment to diversity and inclusion is rooted in our Christian faith and values, which call us to love and respect all people.

As a faith-based organization, we require employees to affirm and uphold our Christian beliefs as a condition of employment. This requirement is consistent with our mission and ensures that our work environment aligns with our core values and deeply held religious principles.