Cloud Operations Manager
Apply NowCompany: Smart Synergies, Inc.
Location: Bethesda, MD 20817
Description:
The Cloud Operations Manager will lead a team of cloud and software engineers, supporting custom applications and enterprise applications in AWS.. The manager will have a proficient, solid understanding and hands on experience in at least one programming language (e.g. Java, Python, Javascript, etc.) and be proficient with DevOps, CI/CD practices and agile disciplines and use those skills to build a standard and consistent process for software deployment and application operations. The manager will also be responsible for overseeing and maintaining the AWS managed services environment. This is a hands-on supervisory position reporting to the IT Operations Director.
The Manager, Cloud Operations has the following responsibilities:
Provide guidance and expertise in AWS cloud computing and operations.
Develop and enforce best practices for cloud operations, including security, monitoring, and cost management.
Work with staff and vendors to troubleshoot and resolve complex technical issues related to cloud infrastructure.
Establish and maintain regular communications with peers, technical operations, application development, help desk operations teams, supplier management and vendors regarding changes and improvement opportunities.
Mentor junior team members, working to expand their practical technical skills, critical thinking, troubleshooting capabilities and professional development.
Make decisions on technical considerations, escalate those decisions that need higher level of approval.
Work with Sr leadership and other managers to meet goals and provide business solutions.
Responsible for assessing talent, identifying gaps, and provide development mentorship and provide opportunities for stretch roles to develop future leaders.
Manage relationships between our external technology partners and business stakeholders.
Sets performance standards and holds team members accountable to standards.
Forecasts needed resources such as vendors, technologies, consultants, staffing needs, and training for the team to accomplish business objectives, validation, testing and acceptance for Technical Operations solutions.
Lead an agile and DevOps based process for software deployments.
Keep abreast of new technologies, evaluate alternative solutions, and propose cost savings ideas.
Identify and Manage budget.
Oversee design and implementation of client's deployment pipelines, engaging Development, SQA and Security teams to provide standardized builds and deployments.
Ensure SLAs for the teams are upheld; ensure escalated issues are handled appropriately and in a timely manner.
Manage and prioritize team's work.
Manage work efforts based on ITIL framework.
Conduct regular performance reviews.
Required Skills
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
Minimum 5 years experience as a programmer.
Minimum 2 years experience managing staff.
Minimum 3 years direct experience working in AWS environment.
Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience.
Knowledge of how to use various DevOps tools and technologies (source code management, continuous integration, containerization, code quality analysis, etc).
Experience using tools such as Jira, BitBucket, Jenkins.
Ability oversee multiple cloud and devops projects, keeping them on time and on budget.
Effectively plan, organize, and execute tasks, projects, and initiatives.
Critical thinking and analysis skills.
Strong process development skills.
Strong people management skills.
Ability to manage multiple efforts concurrently.
Strong verbal and written communication skills; will be deeply involved in numerous discussions with business partners, vendors, and varied organization leaders.
Desired Skills
ITIL knowledge or certification.
Service now experience.
AWS certification.
Jira, Bitbucket administration skills.
Supervisory Responsibilities
Yes, 4 to 6 people resources: Cloud and Software engineers.
The Manager, Cloud Operations has the following responsibilities:
Provide guidance and expertise in AWS cloud computing and operations.
Develop and enforce best practices for cloud operations, including security, monitoring, and cost management.
Work with staff and vendors to troubleshoot and resolve complex technical issues related to cloud infrastructure.
Establish and maintain regular communications with peers, technical operations, application development, help desk operations teams, supplier management and vendors regarding changes and improvement opportunities.
Mentor junior team members, working to expand their practical technical skills, critical thinking, troubleshooting capabilities and professional development.
Make decisions on technical considerations, escalate those decisions that need higher level of approval.
Work with Sr leadership and other managers to meet goals and provide business solutions.
Responsible for assessing talent, identifying gaps, and provide development mentorship and provide opportunities for stretch roles to develop future leaders.
Manage relationships between our external technology partners and business stakeholders.
Sets performance standards and holds team members accountable to standards.
Forecasts needed resources such as vendors, technologies, consultants, staffing needs, and training for the team to accomplish business objectives, validation, testing and acceptance for Technical Operations solutions.
Lead an agile and DevOps based process for software deployments.
Keep abreast of new technologies, evaluate alternative solutions, and propose cost savings ideas.
Identify and Manage budget.
Oversee design and implementation of client's deployment pipelines, engaging Development, SQA and Security teams to provide standardized builds and deployments.
Ensure SLAs for the teams are upheld; ensure escalated issues are handled appropriately and in a timely manner.
Manage and prioritize team's work.
Manage work efforts based on ITIL framework.
Conduct regular performance reviews.
Required Skills
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
Minimum 5 years experience as a programmer.
Minimum 2 years experience managing staff.
Minimum 3 years direct experience working in AWS environment.
Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience.
Knowledge of how to use various DevOps tools and technologies (source code management, continuous integration, containerization, code quality analysis, etc).
Experience using tools such as Jira, BitBucket, Jenkins.
Ability oversee multiple cloud and devops projects, keeping them on time and on budget.
Effectively plan, organize, and execute tasks, projects, and initiatives.
Critical thinking and analysis skills.
Strong process development skills.
Strong people management skills.
Ability to manage multiple efforts concurrently.
Strong verbal and written communication skills; will be deeply involved in numerous discussions with business partners, vendors, and varied organization leaders.
Desired Skills
ITIL knowledge or certification.
Service now experience.
AWS certification.
Jira, Bitbucket administration skills.
Supervisory Responsibilities
Yes, 4 to 6 people resources: Cloud and Software engineers.