Cloud Serviceability Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of a Cloud Service Engineer within Service Operations Support where you will survey, check and optimize informatics product concepts regarding all aspects of their serviceability, maintainability and reliability. You will be responsible for defining requirements for a cloud-based product to ensure cost-effectiveness as well as optimal performance. You will work closely with our internal R&D team, support organization, and customer IT departments to understand business requirements and help develop the best solution possible.

Job Duties & Responsiblities:

* Determines service strategies and respective implementation plans.

* Plans serviceability aspects of products, systems and solutions and proposes improvements.

* Plans and conducts surveys on reliability and serviceability for products, systems and solutions and derives action plans.

* Cooperates with accountable engineering teams in the development of projects, at an early stage.

* Plans and schedules serviceability projects and determines respective budgets.

* Plans and coordinates serviceability work packages, to be implemented by the accountable engineering team.

* Ensures optimized service functionalities and documentation, co-decides in product releases.

* Ensures Technical Customer Service is prepared and qualified to implement the serviceability concepts.

* Collaborate with software engineering R&D, cybersecurity, and product teams to ensure the seamless integration of cloud services with diagnostic applications and services.

* Manage cloud-based databases, container orchestration platforms (e.g., Kubernetes), and serverless functions when applicable.

* Evaluate emerging technologies and contribute to strategic decisions on cloud services architecture.

* Coordinates and contributes to product and solution development in terms of serviceability.

* Understand customer organizational needs: Work with stakeholders to understand the needs of a project and the type of cloud resources it requires.

* Collaborate with Customer IT Department members and Practice Groups to understand business objectives and translate them into cloud-based product service and implementation plans.

* Deploy cloud infrastructure components for cloud-based systems.

* Provide technical guidance and support to internal groups. Act as a consultant to internal field deployment teams in executing the cloud implementation plan.

* Collaborate with our Education department and help developing training materials and documentation to mentor and grow team members.

* Identify key stakeholders to engage on cloud deployments from the customer side.

* Consult and advise customer IT departments on the following:

- integration and management of various user access management solutions.

- maintain software deployment, testing, and monitoring in cloud environments.

- implement security measures to protect cloud resources, including network security, identity and access management, encryption, and compliance.

- monitor cloud infrastructure for performance, availability, and cost optimization and implement proactive measures to address issues and improve efficiency.

- protection measures for sensitive data management.

Requirements:

* Years experience 8-10
* Bachelor's degree in Computer Science, Information Technology, Software Engineering, or Computer Engineering preferred.
* "Certified Cloud Practitioner" in Azure, Google Cloud and/or AWS.
* A strong background in cloud computing, as well as a passion for staying abreast of emerging cloud technologies.
* Experience with supporting enterprise cloud-native platforms using container technologies (Kubernetes).
* Experience with supporting and troubleshooting virtualization hypervisor platforms using VMware, Hyper-V etc.
* Experience with troubleshooting and resolving issues related to both open source and commercial tools in public cloud environments.
* Experience with Laboratory Diagnostics software and/or analyzers during installations, education, and service.
* Familiarity with networking, DNS, load balancing, and firewall rules in cloud environments.
* Understanding of data privacy, healthcare security standards, and compliance frameworks.
* Strong problem-solving skills and ability to work in a fast-paced, regulated environment.
* Strong interpersonal skills.
* Excellent communication (verbal and written) skills.
* Experience working productively in a remote model.
* Experience working with Microsoft Office products.
* Must be located, and work from a location in EST time zone of the United States.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

Siemens Healthineers offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

Pay Transparency Non-Discrimination Provision: Siemens Healthineers follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: "A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.