Clubhouse Operations Supervisor*
Apply NowCompany: County of San Bernardino, CA
Location: Victorville, CA 92392
Description:
Salary : $74,963.20 - $103,313.60 Annually
Location : Victorville, CA
Job Type: Full-time
Job Number: 25-19152DBH-01
Department: Department of Behavioral Health
Opening Date: 03/01/2025
Closing Date: 3/21/2025 5:00 PM Pacific
The Job
An immediate vacancy exists in Victorville
Be an agent of change and make a difference in delivering health and wellness to millions of residents.
Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.
The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Clubhouse Operations Supervisor*, who will be responsible for managing and coordinating the overall operations of Behavioral Health Clubhouses throughout the County. The incumbent will be responsible for overall clubhouse functions and activities, i.e., monitoring ongoing consumer-directed service delivery, monitoring adherence to the approved program plan, supervising, training, assigning, and evaluating personnel in the daily operation of the clubhouses; managing and monitoring site specific purchases/expenditures, ensuring adequate staff coverage while utilizing staff in a mutually beneficial way for both staff and consumers; supporting lived-experience staff in job growth and State Certification; and interviewing, hiring, and participating in the disciplinary process of employees as required.
Examples of typical job duties include:
For additional details, please refer to the Clinic Operations Supervisor job description.
The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service, integrity, accountability, and trust.
DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget.
ClickHERE to learn more about the Department of Behavioral Health
Click HERE to learn more about San Bernardino County
The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.
Modified Benefits Option (MBO): Learn more about MBO and how to increase your base pay by $1.75 per hour!
HEALTH BENEFITSPAID TIME OFFRETIREMENT PERKS- Medical & Dental: Family Coverage
- Vision: Zero Cost for Employee Coverage
- Premium Subsidies: Offset health costs
- Flexible Spending Account: Pre-tax account for qualified healthcare expenses
- County Paid Life Insurance
- AD&D Insurance
- DCAP Account
- Short & Long Term Disability- Up to 4 weeks accruable vacation with Cash-Out Options*
- 40 Hours Administrative Leave
- 11 Days Accruable Sick Leave
- 15 Paid Holidays
- Perfect Attendance Leave: Up to 16 Hours
- Flexible Work Schedules (in some departments)- Retirement Reciprocity (depending upon position assignment)
- Generous Pension
- 457(b) Deferred Compensation Plan
- Retirement Medical Trust Fund
- 529 Savings PlanCOUNTY PERKS- Annual Tuition Reimbursements
- Employee Discounts
- Commuter Services
- Wellness Program
- Employee Assistance Program (EAP)
For additional details, please refer to the Traditional Benefits Option.
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.
Travel: Travel throughout the County is required and employees will be required to make provisions for such transportation. Statewide and national travel is occasionally required.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Experience: Two (2) years of full-time equivalent experience in an outpatient clinical or healthcare organization setting primarilyperforming one (1) or more of the following: budget/financial analysis, organizational analysis, patient quality improvement, policies and procedures or compliance with licensing and accrediting standards.
--AND--
Education: A Bachelor's Degree from an accredited institution in healthcare, business or public administration, public health, or other relevant field of study.
Substitution: A Master's degree from an accredited college or university in healthcare, business or public administration, public health or other relevant field of study may substitute for one (1) year of the required experience.
Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
Desired Qualifications
The ideal candidate will have lived experience with behavioral health system navigation and will possess experience working with: peer-run recovery model programs, underserved populations, including individuals who are unhoused and/or self-medicating, and experience navigating resources across multiple systems.
This candidate will possess excellent communication, both oral and written, as well as exceptional leadership and problem-solving abilities. Supervisory experience is highly desired.
Selection Process
Application Procedure: There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.
EEO/ADA: ADA Accommodation:
Veterans' Preference:
Please click HERE for important Applicant Information and the County Employment Process.
Supervisory Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
Instructions: The information on the application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications. Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
02
Referral: An immediate vacancy exists in the High Desert. This position will be stationed in Victorville and support locations in Victorville and Barstow. Are you available for referral to this location?
03
Education: Indicate the highest level of education that you have completed:
04
Field of Study: Indicate the field of study in which your degree was completed and the date your degree was issued. if you have not completed a degree indicate, "N/A".
05
Qualifying Experience: Indicate the amount of experience you possess in an outpatient clinical or healthcare organization setting primarily performing one (1) or more of the following: budget/financial analysis, organizational analysis, patient quality improvement, policies and procedures or compliance with licensing and accrediting standards. Experience MUST include direct supervision and clinical oversight.Experience must be detailed in the work experience section of your application.
06
Special Skills: Select which areas you have at least one (1) year of experience.Check all that apply.
07
Special Skills: For each of the special skills indicated in the question above, provide examples detailing your experience.Be sure to include the name of the employer where the experience was gained.Experience must be detailed in the work experience section of your application.If you do not possess any experience indicate, "N/A".
08
Supervision/Service Provision Oversight Experience: Describe your direct supervision and service provision oversight experience.If you do not possess any experience indicate "N/A".
09
Applicant Acknowledgement - Notification via Email: As part of our efforts to increase efficiency and promote conservation of resources, Human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email.We strongly encourage you, as an applicant, to ensure that the email address you have provided with your application is current, secure and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
10
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
11
Applicant's Acknowledgement - Application Complete:Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
Required Question
Location : Victorville, CA
Job Type: Full-time
Job Number: 25-19152DBH-01
Department: Department of Behavioral Health
Opening Date: 03/01/2025
Closing Date: 3/21/2025 5:00 PM Pacific
The Job
An immediate vacancy exists in Victorville
Be an agent of change and make a difference in delivering health and wellness to millions of residents.
Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.
The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Clubhouse Operations Supervisor*, who will be responsible for managing and coordinating the overall operations of Behavioral Health Clubhouses throughout the County. The incumbent will be responsible for overall clubhouse functions and activities, i.e., monitoring ongoing consumer-directed service delivery, monitoring adherence to the approved program plan, supervising, training, assigning, and evaluating personnel in the daily operation of the clubhouses; managing and monitoring site specific purchases/expenditures, ensuring adequate staff coverage while utilizing staff in a mutually beneficial way for both staff and consumers; supporting lived-experience staff in job growth and State Certification; and interviewing, hiring, and participating in the disciplinary process of employees as required.
Examples of typical job duties include:
- Supervise clubhouse operations and support staff of assigned locations in the provision of peer support services.
- Plan, organize, and direct day-to-day operations including cooperation with peer run boards for consumer directed operations, resolving consumer concerns, navigating crisis resourcing, and monitoring data collection.
- Track and approve expenditures as allocated for assigned locations.
- Work with internal and external partners to meet the needs of the consumers attending the program.
- Serve as the liaison for other partner agencies as deemed necessary or as needed in relation to clubhouse operations.
- Handle non-clinical consumer concerns.
- Handle projects concerning facility issues with assigned locations as directed.
- Monitor daily operations and modify as needed in partnership with consumers to ensure operations are in line with the service model.
- Ensure compliance with non-clinical policies.
- Assist staff in professional growth including Peer Certification as appropriate.
- Respond and provide solutions to issues presented by non-satisfied consumers.
For additional details, please refer to the Clinic Operations Supervisor job description.
The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service, integrity, accountability, and trust.
DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget.
ClickHERE to learn more about the Department of Behavioral Health
Click HERE to learn more about San Bernardino County
The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.
Modified Benefits Option (MBO): Learn more about MBO and how to increase your base pay by $1.75 per hour!
HEALTH BENEFITSPAID TIME OFFRETIREMENT PERKS- Medical & Dental: Family Coverage
- Vision: Zero Cost for Employee Coverage
- Premium Subsidies: Offset health costs
- Flexible Spending Account: Pre-tax account for qualified healthcare expenses
- County Paid Life Insurance
- AD&D Insurance
- DCAP Account
- Short & Long Term Disability- Up to 4 weeks accruable vacation with Cash-Out Options*
- 40 Hours Administrative Leave
- 11 Days Accruable Sick Leave
- 15 Paid Holidays
- Perfect Attendance Leave: Up to 16 Hours
- Flexible Work Schedules (in some departments)- Retirement Reciprocity (depending upon position assignment)
- Generous Pension
- 457(b) Deferred Compensation Plan
- Retirement Medical Trust Fund
- 529 Savings PlanCOUNTY PERKS- Annual Tuition Reimbursements
- Employee Discounts
- Commuter Services
- Wellness Program
- Employee Assistance Program (EAP)
For additional details, please refer to the Traditional Benefits Option.
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.
Travel: Travel throughout the County is required and employees will be required to make provisions for such transportation. Statewide and national travel is occasionally required.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Experience: Two (2) years of full-time equivalent experience in an outpatient clinical or healthcare organization setting primarilyperforming one (1) or more of the following: budget/financial analysis, organizational analysis, patient quality improvement, policies and procedures or compliance with licensing and accrediting standards.
--AND--
Education: A Bachelor's Degree from an accredited institution in healthcare, business or public administration, public health, or other relevant field of study.
Substitution: A Master's degree from an accredited college or university in healthcare, business or public administration, public health or other relevant field of study may substitute for one (1) year of the required experience.
Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
Desired Qualifications
The ideal candidate will have lived experience with behavioral health system navigation and will possess experience working with: peer-run recovery model programs, underserved populations, including individuals who are unhoused and/or self-medicating, and experience navigating resources across multiple systems.
This candidate will possess excellent communication, both oral and written, as well as exceptional leadership and problem-solving abilities. Supervisory experience is highly desired.
Selection Process
Application Procedure: There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.
EEO/ADA: ADA Accommodation:
Veterans' Preference:
Please click HERE for important Applicant Information and the County Employment Process.
Supervisory Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
Instructions: The information on the application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications. Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
- I have read and understand the above statement.
02
Referral: An immediate vacancy exists in the High Desert. This position will be stationed in Victorville and support locations in Victorville and Barstow. Are you available for referral to this location?
- Yes
- No
03
Education: Indicate the highest level of education that you have completed:
- Bachelor's Degree
- Master's Degree
- Doctoral Degree
- None of the Above
04
Field of Study: Indicate the field of study in which your degree was completed and the date your degree was issued. if you have not completed a degree indicate, "N/A".
05
Qualifying Experience: Indicate the amount of experience you possess in an outpatient clinical or healthcare organization setting primarily performing one (1) or more of the following: budget/financial analysis, organizational analysis, patient quality improvement, policies and procedures or compliance with licensing and accrediting standards. Experience MUST include direct supervision and clinical oversight.Experience must be detailed in the work experience section of your application.
- Five (5) or more years of experience as described above.
- Two (2) to Four (4) years of experience as described above.
- Less than two (2) years of experience as described above.
- No experience as described above.
06
Special Skills: Select which areas you have at least one (1) year of experience.Check all that apply.
- Budget/Financial Analysis: Experience analyzing and preparing fiscal budgets, forecasting budgets or economic trends, developing fiscal procedures, managing billing systems, monitoring purchases/expenditures and conducting overtime analysis for salaries benefits/costs.
- Organizational Analysis: Experience managing projects or programs with organization wide impact and recommendations, revisions, or procedural changes that were implemented as a result of your analysis.
- Contracts: Experience developing, negotiating, and preparing contracts, which includes interpreting contracts terms and agreements, and monitoring contract compliance and/or performance.
- Quality Improvement: Experience performing quality improvement activities that include designing, developing, and implementing quality improvement programs.
- Policies and Procedures: Experience managing policies and procedures that include reviewing and interpreting legislation and/or regulations and projecting probability impacts by researching, collecting, organizing, and evaluating data and making recommendations.
- Compliance: Experience ensuring compliance with licensing and accrediting standards that includes interacting with surveyors during a survey, evaluating survey/audit outcomes and providing corrective action.
- Supervision: Experience supervising staff to include interviewing, making hiring decisions, evaluating work performance, and handling disciplinary actions.
- No experience as described above.
07
Special Skills: For each of the special skills indicated in the question above, provide examples detailing your experience.Be sure to include the name of the employer where the experience was gained.Experience must be detailed in the work experience section of your application.If you do not possess any experience indicate, "N/A".
08
Supervision/Service Provision Oversight Experience: Describe your direct supervision and service provision oversight experience.If you do not possess any experience indicate "N/A".
09
Applicant Acknowledgement - Notification via Email: As part of our efforts to increase efficiency and promote conservation of resources, Human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email.We strongly encourage you, as an applicant, to ensure that the email address you have provided with your application is current, secure and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
- I acknowledge that I have read, understood, and agree to the above statement.
10
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
- I understand
11
Applicant's Acknowledgement - Application Complete:Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
- I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question