CMDB Technical Architect/Lead
Apply NowCompany: Tephra Inc.
Location: Philadelphia, PA 19120
Description:
Description:
Job Description
Hands on Expertise with Integrations with data ingestions systems
Hands on Experience with Discovery
Ensure the CI data is properly maintained and is available when and where it's needed
Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
Develop and monitor CI data health reports / dashboards and resolve any issues
Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
Proactively identify CI classes, attributes, and relationship types that are required
Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
Ensure the CIs are created or updated using only approved processes and procedures
Develop, document, and implement CI data audits and address any issues that arise
Evaluate enhancement requests and identify appropriate solutions
Providing leadership when implementing new requirements on the Now Platform
Contributing to the governance processes
Qualifications:
Engineering Degree, ServiceNow ITSM, CMDB, Discovery, experience with ServiceNow enterprise architecture, security database design schemas and data modeling, requirements gathering, integration, middleware, and discovery technologies, and leads the development of architectural and technical standards and best practices.
#LI-AK1
Job Description
Hands on Expertise with Integrations with data ingestions systems
Hands on Experience with Discovery
Ensure the CI data is properly maintained and is available when and where it's needed
Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
Develop and monitor CI data health reports / dashboards and resolve any issues
Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
Proactively identify CI classes, attributes, and relationship types that are required
Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
Ensure the CIs are created or updated using only approved processes and procedures
Develop, document, and implement CI data audits and address any issues that arise
Evaluate enhancement requests and identify appropriate solutions
Providing leadership when implementing new requirements on the Now Platform
Contributing to the governance processes
Qualifications:
Engineering Degree, ServiceNow ITSM, CMDB, Discovery, experience with ServiceNow enterprise architecture, security database design schemas and data modeling, requirements gathering, integration, middleware, and discovery technologies, and leads the development of architectural and technical standards and best practices.
#LI-AK1