Community Services Manager (Pay Grade 34) Non-Union Classified
Apply NowCompany: New Castle County, DE
Location: New Castle, DE 19720
Description:
Salary: $84,067.00 - $136,935.00 Annually
Location : New Castle, DE
Job Type: Regular Full-time
Job Number: 00098
Department: Community Services
Opening Date: 03/03/2025
Closing Date: 3/17/2025 11:59 PM Eastern
IMPORTANT INFORMATION
In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period, and which will be used to fill vacancies during that period, is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.
Candidates may submit online employment applications using the NEOGOV online application system available at .
EXAMINATION PROCESS: The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).
New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.
New Castle County is an Equal Opportunity Employer
JOB DESCRIPTION
GENERAL STATEMENT OF DUTIES: Assists the Community Services Department General Manager in the overall activities of the Community Services Department to ensure quality service in all areas to the citizens of New Castle County; does related work as required.
DISTINGUISHING FEATURES OF THE CLASS:An employee in this class assists in planning, directing, managing, controlling, and coordinating the staff to promote and maintain the highest quality of life for New Castle County residents. This employee is expected to accomplish this by assisting with the development and providing and maintaining a diverse mix of services available and accessible to all which will contribute to the physical, mental, social, informational, and cultural needs of County residents. Responsibilities include working with other policy makers, legislators, agencies, professionals, and the public and promoting an ongoing attitude of dedication to excellent public service to ensure that external and internal customers are provided with the highest quality of service. This employee works under the general direction of the Community Services Department General Manager.
EXAMPLES OF WORK:(Illustrative Only)
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of principles and practices of management and of the services provided in the area of community services; good knowledge of budgetary planning and management; ability to supervise a diverse staff in a variety of community service functions; ability to communicate courteously and effectively, both verbally and in writing; ability to make effective presentations before groups; ability to establish and develop effective working relationships with associates, government officials, agencies, private organizations, and the public and to promote an ongoing attitude of dedication to excellent customer service; ability to analyze complex data, draw valid conclusions and make reliable recommendations; ability to pass a Class III County physical examination.
ACCEPTABLE EXPERIENCE AND TRAINING: At least five years progressively responsible experience at a supervisory level in the area of community services or a related field and possession of a Bachelor's Degree from an accredited college or university with major course work in business administration, public administration, or related field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
CONTACT INFORMATION
Cassondra Briggs
Human Resources Technician
Cassondra.Briggs@newcastlede.gov
Health Insurance: Starts the first of the month following a 60-day waiting period from the date of hire. Charges for coverage vary depending on type and level of coverage chosen. The following plans are currently available through Highmark (Comprehensive 80% Plan; a PPO (Preferred Provider Organization) and an EPO (Exclusive Provider Organization) and Aetna (Open Access HMO.) Deductibles and co-pays may also apply.
Dental Insurance: Starts the first of the month following a 60-day waiting period from date of hire. Currently, there are two PPO options and an HMO option. Charges vary depending on type and level of coverage chosen.
Sick Leave: Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.
Vacation: Vests on December 31 of the calendar year preceding the vacation year. Vested vacation is to be used in the 12 months following the vesting date. Employees are entitled to vacation as follows:
Holidays: 13-1/2 paid holidays per year (1/2 day on Christmas Eve).
Life Insurance: Provided by the County in the amount of one and one-half times your salary. Minimum benefit -- $50,000; Maximum benefit -- $200,000.
Pension: Employee contributory amount of three percent of base salary to defined benefit plan. County will make a non-elective contribution of one percent of base salary to defined contribution account. In addition, the County will also make an annual matching contribution of one hundred percent of employee's contribution, up to a maximum of two percent to defined contribution account. 10-year vesting.
Deferred Compensation Plan:
Optional employee contributory plan available.
Additional Benefits: Salary increases each year dependent upon appropriate negotiated increase and/or merit increases; Credit Union, Blood Bank, Sick Leave Bank (after two years of service), Fitness Center, and an Employee Assistance Program are all benefits available to employees at no cost.
Supplemental Benefits: Flexible Spending Accounts (medical reimbursement and dependent care), additional life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance are also available at an additional cost to the employee.
Union Affiliation: Some positions are affiliated with a local bargaining unit, and, therefore, will require a monthly dues deduction ranging from $23 to $46.65 per month.
Special Note: The above benefits are subject to change. For detailed information on any of the above, contact the Office of Human Resources at (302) 395-5180.
Revised: 12/15/15
01
Do you possess at least five (5) years progressively responsible experience at a supervisory level in the area of community services or a related field? If yes, please describe in detail.
02
Do you possess a bachelor's degree from an accredited college or university with major coursework in business administration, public administration, or related field? If yes, please provide details.
03
Have you ever worked for New Castle County? If yes, please explain.
Required Question
Location : New Castle, DE
Job Type: Regular Full-time
Job Number: 00098
Department: Community Services
Opening Date: 03/03/2025
Closing Date: 3/17/2025 11:59 PM Eastern
IMPORTANT INFORMATION
In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period, and which will be used to fill vacancies during that period, is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.
Candidates may submit online employment applications using the NEOGOV online application system available at .
EXAMINATION PROCESS: The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).
New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.
New Castle County is an Equal Opportunity Employer
JOB DESCRIPTION
GENERAL STATEMENT OF DUTIES: Assists the Community Services Department General Manager in the overall activities of the Community Services Department to ensure quality service in all areas to the citizens of New Castle County; does related work as required.
DISTINGUISHING FEATURES OF THE CLASS:An employee in this class assists in planning, directing, managing, controlling, and coordinating the staff to promote and maintain the highest quality of life for New Castle County residents. This employee is expected to accomplish this by assisting with the development and providing and maintaining a diverse mix of services available and accessible to all which will contribute to the physical, mental, social, informational, and cultural needs of County residents. Responsibilities include working with other policy makers, legislators, agencies, professionals, and the public and promoting an ongoing attitude of dedication to excellent public service to ensure that external and internal customers are provided with the highest quality of service. This employee works under the general direction of the Community Services Department General Manager.
EXAMPLES OF WORK:(Illustrative Only)
- Assists in the direction and management of the delivery of all services provided by the department, including but not limited to, recreational, cultural, educational, libraries, programs for seniors, housing assistance, and community development;
- Manages the development of long- and short-term goals for the department;
- Assists in developing, formulating, and executing policies and procedures for the department;
- Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service;
- Assigns work and manages and supervises staff;
- Provides effective training programs for all employees of the department;
- Interacts with government officials, agencies and the public concerning related issues;
- Works with staff in developing methods for dealing with departmental issues and in responding to problems or requests received;
- Ensures that grants and contracts are maintained in accordance with applicable regulations;
- Manages the preparation and administration of the capital and operating budgets;
- Presents information to community groups;
- Operates a data processing terminal, personal computer, and other related equipment in the course of the work.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of principles and practices of management and of the services provided in the area of community services; good knowledge of budgetary planning and management; ability to supervise a diverse staff in a variety of community service functions; ability to communicate courteously and effectively, both verbally and in writing; ability to make effective presentations before groups; ability to establish and develop effective working relationships with associates, government officials, agencies, private organizations, and the public and to promote an ongoing attitude of dedication to excellent customer service; ability to analyze complex data, draw valid conclusions and make reliable recommendations; ability to pass a Class III County physical examination.
ACCEPTABLE EXPERIENCE AND TRAINING: At least five years progressively responsible experience at a supervisory level in the area of community services or a related field and possession of a Bachelor's Degree from an accredited college or university with major course work in business administration, public administration, or related field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
CONTACT INFORMATION
Cassondra Briggs
Human Resources Technician
Cassondra.Briggs@newcastlede.gov
Health Insurance: Starts the first of the month following a 60-day waiting period from the date of hire. Charges for coverage vary depending on type and level of coverage chosen. The following plans are currently available through Highmark (Comprehensive 80% Plan; a PPO (Preferred Provider Organization) and an EPO (Exclusive Provider Organization) and Aetna (Open Access HMO.) Deductibles and co-pays may also apply.
Dental Insurance: Starts the first of the month following a 60-day waiting period from date of hire. Currently, there are two PPO options and an HMO option. Charges vary depending on type and level of coverage chosen.
Sick Leave: Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.
Vacation: Vests on December 31 of the calendar year preceding the vacation year. Vested vacation is to be used in the 12 months following the vesting date. Employees are entitled to vacation as follows:
- Less than 12 months service -- 1 day for each completed month of service to a maximum of 10 days
- 1 - 4 years of service -- 10 days of vacation
- 5 - 9 years of service -- 15 days of vacation
- 10 - 14 years of service -- 20 days of vacation
- 15 years of service -- 25 days of vacation
- 15+ years of service -- 25+ days of vacation (an additional day for each successive year of service)
Holidays: 13-1/2 paid holidays per year (1/2 day on Christmas Eve).
Life Insurance: Provided by the County in the amount of one and one-half times your salary. Minimum benefit -- $50,000; Maximum benefit -- $200,000.
Pension: Employee contributory amount of three percent of base salary to defined benefit plan. County will make a non-elective contribution of one percent of base salary to defined contribution account. In addition, the County will also make an annual matching contribution of one hundred percent of employee's contribution, up to a maximum of two percent to defined contribution account. 10-year vesting.
Deferred Compensation Plan:
Optional employee contributory plan available.
Additional Benefits: Salary increases each year dependent upon appropriate negotiated increase and/or merit increases; Credit Union, Blood Bank, Sick Leave Bank (after two years of service), Fitness Center, and an Employee Assistance Program are all benefits available to employees at no cost.
Supplemental Benefits: Flexible Spending Accounts (medical reimbursement and dependent care), additional life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance are also available at an additional cost to the employee.
Union Affiliation: Some positions are affiliated with a local bargaining unit, and, therefore, will require a monthly dues deduction ranging from $23 to $46.65 per month.
Special Note: The above benefits are subject to change. For detailed information on any of the above, contact the Office of Human Resources at (302) 395-5180.
Revised: 12/15/15
01
Do you possess at least five (5) years progressively responsible experience at a supervisory level in the area of community services or a related field? If yes, please describe in detail.
02
Do you possess a bachelor's degree from an accredited college or university with major coursework in business administration, public administration, or related field? If yes, please provide details.
03
Have you ever worked for New Castle County? If yes, please explain.
Required Question