CONSUMER & BUSINESS AFFAIRS SUPERVISOR, HOUSING & TENANT PROTECTIONS/ EMERGENCY APPOINTMENTS FIRE
Apply NowCompany: County of Los Angeles, CA
Location: Los Angeles, CA 90011
Description:
Salary : $89,707.68 - $120,888.00 Annually
Location : Los Angeles County, CA
Job Type: Full time
Job Number: CA1668A-FR
Department: CONSUMER AND BUSINESS AFFAIRS
Opening Date: 03/11/2025
Closing Date: 3/14/2025 5:00 PM Pacific
Position/Program Information
TYPE OF RECRUITMENT:OPEN COMPETITIVE - EMERGENCY
FILING PERIOD:Applications will be accepted from Wednesay, March 12, 2025, at 8:00 a.m. (Pacific Time) until Friday, March 14, 2025, at 5:00 p.m. (Pacific Time).
EXAM NUMBER:CA1668A-FR
The LA County Board of Supervisors recently , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to assist us to effectively respond to the emergency through accelerating the procurement of vital supplies, seeking and utilizing mutual aid, and potentially obtaining reimbursement and assistance from the state and federal governments. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
The Department of Consumer and Business Affairs Housing and Tenant Protections Bureau, Rent Stabilization Division, Enforcement & Compliance Unit is seeking qualified candidates to fill a permanent emergency Consumer and Business Affairs Supervisor vacancy related to the fire crisis.
Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
Those who successfully pass the assessment will be considered for permanent appointment to Consumer and Business Affairs Supervisor.
Essential Job Functions
DUTIES AND RESPONSIBILITIES:
ESSENTIAL DUTIES:
Requirements
MINIMUM REQUIREMENTS:
OPTION 1
One year of experience in the County of Los Angeles as a Consumer Affairs Representative III.
OPTION 2
Four years of paid or unpaid experience assisting the public in connection with consumer complaints, court procedures, dispute settlement or mediation issues. One year of the required experience must have involved the supervision of others engaged in such work.
You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.
WITHHOLD INFORMATION:No withholds will be allowed. Required experience must be fully met and clearly indicated on the application on the last day of filling.
Out-of-class will not be accepted for this examination.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASSPhysical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
EXAM CONTENTBefore the end of your initial assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.
Additional Information
APPLICATION AND FILING INFORMATION
Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add AHsu@dcba.lacounty.gov, as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The Department will not consider missed email notifications as an acceptable reason to authorize additional time to complete the application.
Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
Plan to submit your online application well in advance of the above stated deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
NO SHARING OF USER ID AND PASSWORD:
All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE (FCIHO)
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922
ADA COORDINATOR PHONE: (213) 948-2895
TELETYPE PHONE NUMBER: (800) 899-4099
ALTERNATE TELETYPE PHONE NUMBER: (800) 897- 0077
DEPARTMENT CONTACT
Alvin Hsu, Exam Analyst
(213) 948-2895
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at
Revised January 2025
For detailed information, please click
01
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility. CHECK YOUR ANSWER CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in hiring process. Falsification of any information may result in disqualification or dismissal.
02
This position directly supports the County's response to the Fire Emergency.
03
Do you have one (1) year of experience in the County of Los Angeles with a payroll title of Consumer and Business Affairs Representative III?
04
If you answered "Yes" to the above question, please enter your Start Date (mm/yyyy) and End Date (mm/yyyy).
If you answered "No" to the above question, please indicate "N/A".
05
How many years of paid or unpaid experience do you have assisting the public in connection with consumer complaints, court procedures, dispute settlement or mediation issues.
One year of the required experience must have involved the supervision of others engaged in such work.
06
If you indicated having experience in assisting the public with problems or complaints concerning consumer issues, court procedures, real estate, dispute settlement, or mediation issues, please state the
1. Names of Employers
2. Job Titles
3. Dates of Employment (mm/yyyy)
4. Specific Duties Performed
5. Number of Employees Supervised
Comments such as "see resume or application" will not be considered or credited.
If you do not have this experience, please indicate N/A.
Required Question
Location : Los Angeles County, CA
Job Type: Full time
Job Number: CA1668A-FR
Department: CONSUMER AND BUSINESS AFFAIRS
Opening Date: 03/11/2025
Closing Date: 3/14/2025 5:00 PM Pacific
Position/Program Information
TYPE OF RECRUITMENT:OPEN COMPETITIVE - EMERGENCY
FILING PERIOD:Applications will be accepted from Wednesay, March 12, 2025, at 8:00 a.m. (Pacific Time) until Friday, March 14, 2025, at 5:00 p.m. (Pacific Time).
EXAM NUMBER:CA1668A-FR
The LA County Board of Supervisors recently , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to assist us to effectively respond to the emergency through accelerating the procurement of vital supplies, seeking and utilizing mutual aid, and potentially obtaining reimbursement and assistance from the state and federal governments. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
The Department of Consumer and Business Affairs Housing and Tenant Protections Bureau, Rent Stabilization Division, Enforcement & Compliance Unit is seeking qualified candidates to fill a permanent emergency Consumer and Business Affairs Supervisor vacancy related to the fire crisis.
Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
Those who successfully pass the assessment will be considered for permanent appointment to Consumer and Business Affairs Supervisor.
Essential Job Functions
DUTIES AND RESPONSIBILITIES:
ESSENTIAL DUTIES:
- Assists higher level staff in formulating and developing plans, policies and projects concerning a specialized consumer related services program.
- Assists in the recruitment and hiring of subordinate staff for specialized consumer related service programs.
- Plans, evaluates and directs the work of the staff supervised.
- Supervises the delivery of consumer services to the public.
- Participates in the resolution of complex and sensitive consumer related service matters.
- Supervises the referral of complaints and correspondence to other agencies.
- Develops and maintains liaison with various agencies and organizations, including County departments, local, State and Federal agencies, community agencies, and other concerned parties, both public and private.
- Carries out special studies and projects related to the delivery of services to the public on consumer related service matters and specialized consumer protection programs.
- Develops programs and materials for the training of staff and volunteers and conducts classes for the public and others on consumer related service matters.
- Represents the department at major speaking engagements in matters concerning consumer related service matters.
- Acts for the Chief Consumer Affairs Representative in the latter's absence.
Requirements
MINIMUM REQUIREMENTS:
OPTION 1
One year of experience in the County of Los Angeles as a Consumer Affairs Representative III.
OPTION 2
Four years of paid or unpaid experience assisting the public in connection with consumer complaints, court procedures, dispute settlement or mediation issues. One year of the required experience must have involved the supervision of others engaged in such work.
You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.
WITHHOLD INFORMATION:No withholds will be allowed. Required experience must be fully met and clearly indicated on the application on the last day of filling.
Out-of-class will not be accepted for this examination.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASSPhysical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
EXAM CONTENTBefore the end of your initial assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.
Additional Information
APPLICATION AND FILING INFORMATION
Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add AHsu@dcba.lacounty.gov, as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The Department will not consider missed email notifications as an acceptable reason to authorize additional time to complete the application.
Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
Plan to submit your online application well in advance of the above stated deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
NO SHARING OF USER ID AND PASSWORD:
All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE (FCIHO)
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922
ADA COORDINATOR PHONE: (213) 948-2895
TELETYPE PHONE NUMBER: (800) 899-4099
ALTERNATE TELETYPE PHONE NUMBER: (800) 897- 0077
DEPARTMENT CONTACT
Alvin Hsu, Exam Analyst
(213) 948-2895
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at
Revised January 2025
For detailed information, please click
01
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility. CHECK YOUR ANSWER CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in hiring process. Falsification of any information may result in disqualification or dismissal.
- I understand the above information and instructions.
02
This position directly supports the County's response to the Fire Emergency.
- I understand and am willing to perform all necessary work duties.
03
Do you have one (1) year of experience in the County of Los Angeles with a payroll title of Consumer and Business Affairs Representative III?
- Yes
- No
04
If you answered "Yes" to the above question, please enter your Start Date (mm/yyyy) and End Date (mm/yyyy).
If you answered "No" to the above question, please indicate "N/A".
05
How many years of paid or unpaid experience do you have assisting the public in connection with consumer complaints, court procedures, dispute settlement or mediation issues.
One year of the required experience must have involved the supervision of others engaged in such work.
- I do not have the experience listed above.
- Less than three (3) years
- At least three (3) years but less than four (4) years
- Four (4) or more years
06
If you indicated having experience in assisting the public with problems or complaints concerning consumer issues, court procedures, real estate, dispute settlement, or mediation issues, please state the
1. Names of Employers
2. Job Titles
3. Dates of Employment (mm/yyyy)
4. Specific Duties Performed
5. Number of Employees Supervised
Comments such as "see resume or application" will not be considered or credited.
If you do not have this experience, please indicate N/A.
Required Question