Contact Center Architect-Austin, TX
Apply NowCompany: Georgia IT, Inc.
Location: Austin, TX 78745
Description:
Job Title: Contact Center Architect
Location: Austin, TX
Rate: DOE $/Yr.
Position Type: Fulltime
Interview Process: Phone Followed by F2F
US Citizen, Green Card and GC EAD
Job Description:
8-10 years of industry experience with strong technical skills in Contact Center technologies in Genesys.
Location: Austin, TX
Rate: DOE $/Yr.
Position Type: Fulltime
Interview Process: Phone Followed by F2F
US Citizen, Green Card and GC EAD
Job Description:
8-10 years of industry experience with strong technical skills in Contact Center technologies in Genesys.
- Provided architecture solution for enterprise applications
- Experience with Genesys Routing (IRD/URS)
- Experience with Genesys Composer & ORS.
- Hands on experience with design & development of routing strategies
- Hands on experience with focus on various Genesys technologies & solutions
- Experience with Cassandra
- Understanding of the system architecture. Given a requirement be able to come up with the architecture, ability to suggest solutions and identify loopholes in system. Need to have holistic view of system -and develop effective solutions.
- Plan, scope, size, architect, design, prototype and engineer Genesys framework components
- Contact Center technologies. Genesys SDKs
- Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML)
- As mentioned in the necessary skills
- Ability to innovate and present new ideas/solutions. Ability to handle customer discussions effectively and interact with multiple stakeholders
- Driving efficiencies and implementing roadmap to constantly improve speed of response
- Carry out periodic Service reviews and identify areas of service improvement actions. Implement service improvement action plan