Content Design Manager

About Skylight

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.

We're at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we'd love for you to join our growing team of public interest technologists.

The work we do matters.
About the job

Since launching several years ago, our team has grown rapidly. We find ourselves in an exciting position to further deepen our partnerships within the government contracting space, to continue to attract and retain amazing teammates, and to scale our capacity to make an even bigger difference in the world.

Currently, our company is organized into three main groups: Executive Office (sets and operationalizes the strategic direction of the company), Human Services (focused on clients such as the Centers for Disease Control and Prevention), and Defense Services (focused on clients such as the U.S. Air Force).

As Skylight's Content Design Manager, you'll report directly to the Chief Operating Officer (COO) and manage the company's content portfolio, encompassing strategy, planning, creation, optimization, distribution, governance, performance measurement, and maintenance. This position will play a critical role in driving Skylight's business growth and ensuring operational excellence.
What you'll do

• Develop and implement content strategies that align with Skylight's business objectives and enhance the experience of various user groups, including employees
• Conduct content audits and gap analyses to identify areas for improvement and new content opportunities
• Create and maintain content calendars to ensure timely delivery of high-quality content
• Create or oversee the creation of user-centered content, including case studies, web pages, microcopy, practitioner guides, standard operating procedures, and more
• Collaborate with Skylight's growth team and functional experts (e.g., product managers, product designers, software engineers) to develop compelling, persuasive, and high-quality content for government proposals
• Establish and maintain content governance frameworks to ensure consistency, quality, and compliance across all content produced
• Act as the primary point of contact for content-related queries and provide guidance on content best practices
• Use data-driven insights to measure the effectiveness of content and make informed decisions
• Conduct user research and usability testing to gather feedback and iterate on content designs
• Stay up-to-date with industry trends, emerging technologies, and best practices in content design
• Manage content-related projects from conception to completion, coordinating with internal and external stakeholders as necessary

What we're looking for
Minimum qualifications

• Proven experience in managing a large-scale portfolio of content
• Superior writing, editing, and communication skills
• Proficiency in technical writing
• Excellent organizational and project management skills
• Ability to prioritize, problem-solve, and multi-task
• Self-directed, requiring minimal supervision
• Detail-oriented with a passion for quality
• Thoughtful, adaptive, and positive mindset
• Highly collaborative, interpersonal style of working
• Possess or able to acquire basic tech skills, such as editing website content directly using markup languages (e.g., HTML)
• Passionate about creating better public outcomes through great government services
• A mindset and work approach that aligns with our core values
• Ability to travel for work from time to time

Nice-to-have qualifications

• Prior experience supporting the development of content for government proposals
• Prior experience working in a professional services business environment
• Expertise in search engine optimization
• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Don't meet 100% of the criteria but think you can do the job? We'd love to chat anyway! We're on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don't check every box.
Other requirements

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust or security clearance
• You may be required to complete a company background check successfully.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

Position type

This is a full-time, exempt position.
Location

This is a fully remote position.
Care package
Salary

The salary range for this position is between $125,000 and $150,000.
Benefits

Your well-being is important to us, so we focus on supporting you in a variety of ways:

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, healthcare FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Paid time off, including 20 vacation days, 11 federal holidays, and flexible sick leave
• Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year
• Access up to $1,000 before payday to cover emergency expenses
• Flexible, remote-friendly work environment
• An environment that empowers you to unleash your superpowers for public good

Interview tips

We want you to have a great interview experience with us! Here are some tips to help you prepare for a successful interview:

• Visit our join page to learn more about how our interview process works.
• Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
• Please include two writing samples or links to two places where we can read your writing. So that we can prioritize your application for consideration, please ensure that you either remove your access password to your writing samples or provide access details.
• If you'd like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at [redacted].

We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you're authorized to work in the U.S.

We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.