Contract Center QA Lead
Apply NowCompany: SysMind Tech
Location: Alpharetta, GA 30022
Description:
Role: Contact Center QA
Location: Alpharetta, GA
Must Have Skills:
Good To Have Skills:
Location: Alpharetta, GA
- Experience in Contact Center Testing using IVR, Cyara Automation, CRM testing using Salesforce, Agile Way of Working, Genesys / Genesys cloud.
Must Have Skills:
- Good knowledge of Contact Center Domain.
- Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX.
- Hands-on knowledge on automating IVR flows using Cyara Automation tool.
- Good knowledge of SQL queries.
- Good knowledge of Genesys cloud, Genesys reports and dashboards.
- Good communication skills.
- Good knowledge of Database Testing.
Good To Have Skills:
- Experience testing of Salesforce applications (CRM apps).
- Knowledge of Contact Center Workforce Management and Quality Management.
- Knowledge of test automation (Java/Selenium) - scripting, debugging, maintenance of automation scripts.
- Experience in API Testing.
- Experience in testing and automation of live chat apps.
- Contact Center QA Lead is responsible for creating tperson Test Plan/ test cases for IVR routing scenarios.
- Automate tperson IVR flows using Cyara tool.
- Test tperson Agent desktop applications for integration with Genesys Cloud.
- Work with a different of stakeholders to understand requirements and deliver solutions.
- Take ownership of project and see it through completion.
- Strong analytical and problem-solving skill.
- Ability to work independently as well as part-of-team.