Coordinator, Student Support Services

Position Type:
LEAD - CENTRAL OFFICE PROFESSIONAL (Certificated)/COORDINATOR (C32000)

Date Posted:
4/7/2025

Location:
JEFFERSON BUILDING (099901)

Closing Date:
04/21/2025BALTIMORE COUNTY PUBLIC SCHOOL

JOB TITLE: Coordinator, Student Support Services - Effective July 1, 2025

TITLE CODE: C32000

SCHEDULE: Full Time

REPORTS TO: Director, Student Support Services

DEFINITION: Plan, organize, and oversee various student support programs that promote academic access, personal development and well-being. Coordinate services, resources, and activities aligned to a multi-tiered system of support aimed at helping students cope with challenges, establish and achieve goals, and provide equitable access to services. Focus on addressing enrollment, attendance, learning, social and emotional needs with the goal of following a college career pathway in accordance with applicable state and federal laws and regulations. Performs other duties as assigned.

EXAMPLES OF ESSENTIAL DUTIES:

• Oversees the Baltimore County Public Schools (BCPS) counseling and pupil personnel services, including coordinating assignments for counselors, pupil personnel workers, and residency investigators. Provides leadership as a member of the Department of Student Support Services and various system level teams.
• Provides supervision and supports the appraisal process of counselors, pupil personnel workers and residency investigators that address academic, emotional, social, and financial needs.
• Designs and implements professional learning initiatives to enhance service effectiveness.
• Collaborates with staff in divisions across BCPS to ensure seamless support for students and families.
• Assesses program effectiveness through analysis of needs, comprehensive planning and regular evaluation to make data driven changes to advance services.
• Prepares and submits reporting for federal and state agencies, ensuring accurate and timely compliance.
• Maintains student information and records for individuals provided student support services, ensuring data accuracy and confidentiality. Maintenance of data to support student records, tracking, personnel, resources, curricula, technology, monthly statistical reporting, and budgets.
• Works with BCPS leadership, building administrators and staff to resolve student, family and community concerns.
• Engages community members through maintaining and building strong relationships with community members, professional and parent organizations.
• Ensures the roles and responsibilities of Student Support Services are implemented in accordance with the school system's policies, procedures, and curriculum guidelines and in collaboration with other offices.
• Coordinates with the Department of Human Resources to interview and select highly qualified Student Support Services team members with integral knowledge of school, home, and community in the provision of community organization, social emotional, crisis management, and support services.
• Aligns budget planning with BCPS priorities, ensuring appropriate allocation of resources by tracking and monitoring all expenditures in alignment with the budget. Recommends adjustment or reallocation of funds based on programmatic data and needs.
• Engages in the appraisal process for student support services providers, including school counselors, pupil personnel workers, and residency investigators to support the monitoring of the performance and mutual accountability in the provision of services.
• Maintains collaborative partnerships with local universities to provide opportunities for student interns within the department towards building a sustainable workforce.
• Collaborates with central office personnel and school teams to improve instruction through the provision of support to student support teams, team members, and administrators.
• Maintains data to support student records, tracking, personnel, resources, curricula, technology, monthly statistical reporting, and budgets.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:
Education, Training and Experience:

• Graduation from an accredited college or university with a master's degree in education, counseling, psychology, social work, or related field.
• Three years of professional leadership experience in a related area.
• Experience working with diverse student support service providers within the educational setting to address a variety of academic, emotional, and social challenges preferred.

Licenses and Certificates:

• Possession of a Maryland Educator Advanced Professional Certificate in an area appropriate to the assignment with an Administrator I endorsement.

OR

• Possession of, or eligibility for, a Maryland Educator Advanced Professional License in an area appropriate to the assignment and Administrator I Licensure.

Knowledge, Skills, and Abilities:

• Ability to maintain confidentiality and adhere to ethical standards.
• Ability to implement services independently and as part of a team in a fast-paced environment.
• Ability to work with diverse student support services providers to address a variety of academic, emotional, and social challenges.
• Ability to maintain confidentiality and adhere to ethical standards.
• Thorough knowledge of the provision of tiered systems of support services to students and their families to access and achieve academically.
• Skill in utilization of technology to include Microsoft Word, processing, databases, spreadsheets, and related applications.
• Ability to demonstrate strong leadership, management, and human relationship skills.
• Ability to demonstrate outstanding organizational, oral, and written communications skills.

PHYSICAL AND ENVIRONMENTAL CONDITIONS:
The work of this class is generally sedentary and performed in an office environment. Work includes the operation of office equipment, including personal computers, and occasional limited physical activities.

CONDITIONS OF EMPLOYMENT:
Work schedules may include evenings and weekends. Employees may be required to work beyond their normally scheduled hours with little or no advanced notice.

GRADE: Grade 11 on the BCPS CASE 12-month pay scale

SALARY: $106,830 - $161,872

Visit the BCPS Office of Payroll website for additional information on pay scales, other compensation and leave accruals at https://www.bcps.org/fiscalservices/payroll.

RETIREMENT: Eligible for the Maryland State Retirement System.

BENEFITS: BCPS offers a comprehensive benefits program for eligible employees including options for medical plans, dental plans, vision, life insurance, flexible spending accounts, disability coverage, and 403(b)/457 plans. Other benefits include paid holiday's, sick, personal business, and bereavement days, and flexible leave options such as FMLA, sick bank, and board approved leaves. All new hires will attend a benefits meeting upon hire.

Visit the BCPS website for additional information about benefit plans for BCPS employees at
https://www.bcps.org/hr/compliance/benefits_and_retirement

Citizenship, residency or work VISA in United States required
Application Instructions
Please read and carefully follow the instructions provided below.

• Applicants are required to have a completed application on file for employment with the Baltimore County Public Schools, and a separate completed application must be submitted for each position and location in which you are interested.
• Professional references must be submitted to complete your application. Examples of professional references include current and former principals, supervisors, managers, mentor teachers and university/college supervisors.. Personal references from colleagues, friends, community members, etc will not be accepted.
• Be sure to account for all periods of employment and unemployment, including student teaching and internship experience, and include names, addresses, and telephone numbers of employers.
• Be sure to answer all criminal background questions. If you answer "yes" to any of the criminal background questions you must provide a written explanation. A criminal offense does not necessarily exclude an applicant from employment with BCPS. Factors such as passage of time since the offense, the nature of the violation, and the extent of rehabilitation will be taken into consideration.

Pre-Employment Requirements:

• All persons employed by the Baltimore County Public Schools, regular and temporary, are required to be fingerprinted and have a criminal background investigation (per COMAR) completed. The fee charged for fingerprinting is $109. An identification card will be issued which must be shown prior to employment.
• Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the US.
• If you have military experience you will be asked to provide a copy of DD214.
• Official transcripts will be required upon hire and must be sent via escript/clearinghouse from your university.
• Some positions will require employees to undergo a physical examination and/or drug testing.
• All newly hired personnel must attend a Benefits and Retirement Orientation meeting.
• Additional job verification will be required for salary credit.

Non-Discrimination Statement

The Board of Education of Baltimore County does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, or veteran status in matters affecting employment or in providing access to educational programs or activities and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding the Board's nondiscrimination policies should be directed to: EEO Officer, Office of Equal Employment Opportunity, Baltimore County Public Schools, 6901 Charles Street, Building B, Towson, Maryland 21204 (443-809-8937). There is a compliance officer responsible for identifying, preventing, and remedying prohibited harassment concerning students. Complaints of harassment should be directed to the executive director, Department of School Safety and Security, 9600 Pulaski Park Drive, Suite 118, Baltimore, MD 21220 (443-809-4360).

Contact Information

Susan B. Stansbury
Director, Staffing
6901 Charles Street, E Building
Towson, Maryland 21204
Phone: 443-809-7874
Fax: 410-296-0568
Email: sstansbury@bcps.org